Mercure Hotel Hamburg City

Photo gallery for Mercure Hotel Hamburg City

Superior Room, 1 Double Bed | Primary image
View from room
Junior Suite, 1 Double Bed with Sofa bed | Hypo-allergenic bedding, in-room safe, desk, soundproofing
Hypo-allergenic bedding, in-room safe, desk, soundproofing
Superior Room, 2 Twin Beds | Hypo-allergenic bedding, in-room safe, desk, soundproofing

Overview of Mercure Hotel Hamburg City

UNESCO Sustainable Travel Pledge

Mercure Hotel Hamburg City

4-star property
4-star hotel with restaurant, near Miniatur Wunderland

8,4/10 Very good

999 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air conditioning
  • Bathtub
Map
Amsinckstr. 53, Hamburg, HH, 20097
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Sauna
  • Self parking
  • Room service
  • Business center
  • UNESCO Sustainable Property
  • Terrace
  • 24-hour front desk
  • Computer station
  • Front desk safe
For families
  • Children stay free
  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities

Room options

About this area

What's nearby

  • In Hamburg-Mitte
  • Miniatur Wunderland - 27 min walk
  • Elbe Philharmonic Hall - 35 min walk
  • Reeperbahn - 41 min walk
  • Hamburg City Hall - 6 min drive
  • Fish Market - 17 min drive
  • Hagenbeck Zoo - 25 min drive
  • Volksparkstadion - 26 min drive

Getting around

  • Hamburg Airport (HAM) - 30 min drive
  • Hamburg Central Station - 16 min walk
  • Hamburg (ZMB-Hamburg Central Train Station) - 17 min walk
  • Elbbrücken Station - 28 min walk
  • Hammerbrook S-Bahn - 8 min walk
  • Steinstrasse U-Bahn - 10 min walk
  • South Central U-Bahn - 13 min walk

About this property

Mercure Hotel Hamburg City

4-star eco-friendly hotel revitalized in 2018 and located in the heart of Hamburg-Mitte
At Mercure Hotel Hamburg City, you can look forward to a terrace, dry cleaning/laundry services, and a bar. For some rest and relaxation, visit the sauna. Be sure to enjoy a meal at Bar/Bistro, the onsite bistro. In addition to a business center, guests can connect to free in-room WiFi.
Other perks include:
  • Buffet breakfast (surcharge), bike rentals, and self parking (surcharge)
  • A ballroom, a 24-hour front desk, and a front desk safe
  • Multilingual staff, an elevator, and concierge services
  • Guest reviews speak highly of the overall value and quiet location
Room features
All guestrooms at Mercure Hotel Hamburg City feature comforts such as air conditioning, in addition to amenities like free WiFi and safes. Guest reviews speak positively of the comfortable rooms at the property.
More amenities include:
  • Bathrooms with tubs or showers and free toiletries
  • 49-inch LCD TVs with cable channels
  • Coffee/tea makers, daily housekeeping, and desks

Languages

English, French, German, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast and dinner
This information is provided by our partners.

At a glance

Hotel size

  • 187 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - anytime
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Food and water bowls available

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (EUR 20.00 per day)
  • Wheelchair-accessible parking on site

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)
  • Snack bar/deli

Traveling with children

  • Children stay free

What to do

  • Free use of nearby fitness center
  • Sailing nearby

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Bicycle rentals

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Sauna

Accessibility

  • Elevator
  • In-room accessibility
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Grab bar near toilet
  • Bathroom emergency pull cord

Languages

  • English
  • French
  • German
  • Spanish

Room amenities

Be entertained

  • 49-inch LCD TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe

Special features

Dining

Bar/Bistro - This bistro serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and may be collected at the property. The amount varies based on factors such as length of stay, property classification, and room price. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Buffet breakfast is offered for an extra charge of EUR 20 for adults and EUR 10 for children (approximately)

Renovations and closures

The following facilities or services will be unavailable from July 1 2021 to September 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
  • Shuttle services

Pets

  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Parking

  • Self parking costs EUR 20.00 per day

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast and dinner.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

Also known as

Mercure Hamburg City
Mercure Hotel Hamburg City
Mercure Hamburg City Hamburg
Mercure Hamburg
Mercure Hotel Hamburg City Hotel
Mercure Hotel Hamburg City Hamburg
Mercure Hotel Hamburg City Hotel Hamburg

Frequently asked questions

Does Mercure Hotel Hamburg City offer free cancellation for a full refund?
Yes, Mercure Hotel Hamburg City does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Mercure Hotel Hamburg City?
As of 07 October 2022, prices found for a 1-night stay for 2 adults at Mercure Hotel Hamburg City on 23 October 2022 start from R1 918, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Mercure Hotel Hamburg City?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Are pets allowed at Mercure Hotel Hamburg City?
Yes, pets are welcome. There's a charge of EUR 15 per pet, per night. Food and water bowls are available.
Is parking offered on site at Mercure Hotel Hamburg City?
Yes. Self parking costs EUR 20.00 per day.
What are the check-in and check-out times at Mercure Hotel Hamburg City?
You can check in from 3:00 PM - anytime. Check-out time is noon. Contactless check-in and check-out are available.
Is there an onsite casino at Mercure Hotel Hamburg City?
No, this hotel doesn't have a casino, but Casino Esplanade (4-min drive) is nearby.
What is there to do at Mercure Hotel Hamburg City and nearby?
Have fun during the warmer months with activities nearby such as sailing. Mercure Hotel Hamburg City also has a sauna.
Are there restaurants at or near Mercure Hotel Hamburg City?
Yes, there's an onsite restaurant, Bar/Bistro. The dining venue will be unavailable from July 1 2021 to September 1 2022 (dates subject to change). Nearby restaurants include Lunch House (8-min walk), Fresh Food Factory (9-min walk), and Al Lido (9-min walk).
What's the area around Mercure Hotel Hamburg City like?
Mercure Hotel Hamburg City is located by the river in Hamburg-Mitte, a short 8-minute walk from Hammerbrook S-Bahn and 15 minutes' walk from Moenckebergstrasse. Our travelers say the local area is very quiet.

Overall score and ratings

8,4

Very good

8,7/10

Cleanliness

8,6/10

Staff & service

8,5/10

Amenities

8,3/10

Property conditions & facilities

8,1/10

Eco-friendliness

10/10 Exceptional

Wayne, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Wayne, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

ice rooms and friendly staff
Nice rooms, friendly staff.
Maximilian, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Friendly and supportive staff at reception desk
Nice place. I had a few problems getting room service convinced to provide food. But overall ok. Friendly and supportive staff at reception desk!
Maximilian, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Nice hotel
Nice hotel in a near city Center Location. The room wasn’t cleaned for whatever reason.
Maximilian, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very convenient
Business trip. Very convenient! Nice harbor theme in hotel
Maximilian, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Nice place close to city center
Nice place close to city center. Food was reasonable good as well.
1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Weekend Getaway
Although the hotel is not city center, two bus stations are within a three minute walk of the hotel. The hotel is clean and modern and the breakfast buffet was plentiful. if you do not choose to partake in the breakfast at the hotel, there are small bakeries nearby. The rooms were comparable to most chain hotels in Europe and the added water in the fridge was a bonus. I would stay again.
Danielle, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

R, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night trip
Verified Expedia guest review