Skip to main content.
All properties in Nairobi, Kenya
1 room, 2 adults

Nairobi Serena Hotel

5-star5 stars
Kenyatta Avenue / Processional Way, Nairobi, Kenya

Luxury hotel with full-service spa, connected to the airport, near University of Nairobi
  • Free WiFi and free parking
  • Collect nightsYou can collect Hotels.com™ Rewards nights here
From 1 033 reviews. TripAdvisor Traveller Rating.

TripAdvisor Traveller Rating

Wellness
Great wellness & sports facilities
Service
Fantastic service
Vibe
Awesome vibe
Food
Delicious food

Nairobi Serena Hotel

from ZAR 3,551
  • Deluxe Room
  • Superior Room
  • Executive Suite
  • Suite, Garden Area
  • Business Suite

What’s around Nairobi Serena Hotel

Landmarks

  • In a national park
  • University of Nairobi - 14 min walk
  • Yaya Centre - 42 min walk
  • Central Park - 5 min walk
  • Nairobi Gallery - 6 min walk
  • Teleposta Towers - 8 min walk
  • Uhuru Park - 10 min walk
  • National Assembly Building - 11 min walk

Getting around

  • Nairobi (NBO-Jomo Kenyatta Intl.) - 28 min drive
  • Nairobi (WIL-Wilson) - 13 min drive
  • Syokimau Station - 24 min drive
  • Nairobi Station - 27 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 199 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time noon-midnight
  • Check-out time is 10 AM
  • Express check-in/out
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card or cash deposit required

  • Government-issued photo ID required

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Swim-up bar
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 8
  • Conference space
  • Conference space size (feet) - 4844
  • Conference space size (meters) - 450
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built - 1962
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • Italian

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
Sleep well
  • Turndown service
Things to enjoy
  • In-room massage available
  • Individually furnished
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 21-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Magreb Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

The Pool Terrace and Bar - This restaurant serves light fare only. Open daily.

The Aksum Bar - Overlooking the garden, this bar serves light fare only. Open daily.

The Mandhari Restaurant - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.

H&S Pan-Asian Restaurant - Onsite restaurant. Open daily.

Awards and affiliations

  • The property is a member of the Leading Hotels of the World.

Nairobi Serena Hotel’s small print

Also known as

  • Hotel Nairobi Serena
  • Nairobi Serena Hotel Hotel
  • Nairobi Serena Hotel Nairobi
  • Nairobi Serena Hotel Hotel Nairobi
  • Hotel Serena Nairobi
  • Nairobi Hotel Serena
  • Nairobi Serena
  • Nairobi Serena Hotel
  • Serena Hotel
  • Serena Hotel Nairobi
  • Serena Nairobi
  • Serena Nairobi Hotel

Policies

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for golf tee times and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for KES 10200 per night

Buffet breakfast is offered for an extra charge of KES 3547 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KES 4000 per person (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

Recent reviews

Superb 9,0 From 45 reviews

Exceptional 10,0
Mostly Positive - I look forward to returning!
Serena Nairobi offers a wonderful oasis close to the city centre. The recent upgrades and renovations have seen a big improvement in the overall ambience. The property is clean and well maintained. The hotel has a lot of character and charm that differentiates it from the usual chain upper-end hotels. The reception staff is friendly and helpful, as is the dining staff. Unfortunately, meal service on the pool side patio and Cafe Maghreb is quite slow, although the food is very good. The breakfast buffet is excellent. The new restaurant, H and S, offers and interesting choice of pan-asian dishes, although it tends to be a bit noisy.
ca1 night romance trip
Exceptional 10,0
Lovely hotel
Beautiful hotel with extremely attentive service. No complaints whatsoever.
Ari, usBusiness trip
Good 6,0
A/C kept overheating and kept going on and off. the maintenance staff had to visit my room at least 3 times to rectify the situation. It affected my rest and mood.
Gary, ca4 night business trip
Exceptional 10,0
Go for Serena Nairobi.
So far the best and most friendly Hotel I have ever visited. Excellent
soren, gbOther trip
Exceptional 10,0
Service at the Serena could not be faulted, all the staff worked very hard to ensure I was happy. Facilities in the room were excellent, check-in was efficient and food was good. I'd be happy to stay at the Serena again.
Lesley, gbOther trip

Nairobi Serena Hotel

Is the description of this property not correct? Tell us