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All properties in Nairobi, Kenya
1 room, 2 adults

Nairobi Serena Hotel

5-star5 stars
Kenyatta Avenue / Processional Way, Nairobi, Kenya

Luxury hotel with full-service spa, connected to the convention center, near University of Nairobi
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • As per usual the staff at Nairobi Serena cannot do enough for you. Nothing is too much…Mar 13, 2020
  • This is a lovely Hotel and I had a great stay. My only issue was that the wifi in my room…Jan 27, 2020

Nairobi Serena Hotel

from ZAR 3,632
  • Deluxe Room
  • Superior Room
  • Executive Suite
  • Suite, Garden Area
  • Business Suite

What’s around Nairobi Serena Hotel

Landmarks

  • In a national park
  • University of Nairobi - 14 min walk
  • Yaya Centre - 42 min walk
  • Central Park - 5 min walk
  • Nairobi Gallery - 6 min walk
  • Teleposta Towers - 8 min walk
  • Uhuru Park - 10 min walk
  • National Assembly Building - 11 min walk

Getting around

  • Jomo Kenyatta Intl. Airport (NBO) - 34 min drive
  • Nairobi (WIL-Wilson) - 16 min drive
  • Syokimau Station - 35 min drive
  • Syokimau SGR Railway Station - 36 min drive
  • Nairobi Station - 37 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 199 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time noon-midnight
  • Check-out time is 10 AM
  • Express check-in/out
Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to get details.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Babysitting/childcare *

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free self parking

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Swim-up bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Miniature golf on site
  • Golfing nearby
  • Swim-up bar
  • Steam room
  • Sauna
Working away
  • Business center
  • Number of meeting rooms - 8
  • Conference space
  • Conference space size (feet) - 4844
  • Conference space size (meters) - 450
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 3
  • Year Built - 1962
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
Accessibility
  • Accessible bathroom
  • In-room accessibility
Languages Spoken
  • English
  • French
  • Italian

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
Sleep well
  • Turndown service
Things to enjoy
  • In-room massage available
  • Individually furnished
Freshen up
  • Private bathroom
  • Separate bathtub and shower
  • Designer toiletries
  • Hair dryer
Be entertained
  • 21-inch LCD TV
  • Pay movies
  • Premium TV channels
Stay connected
  • Desk
  • Free newspaper
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 4 treatment rooms. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including aromatherapy.

Dining

Cafe Magreb Restaurant - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.

The Pool Terrace and Bar - This restaurant serves light fare only. Open daily.

The Aksum Bar - Overlooking the garden, this bar serves light fare only. Open daily.

The Mandhari Restaurant - This fine-dining restaurant overlooks the pool and specializes in international cuisine. Guests can enjoy alfresco dining (weather permitting). Open daily.

H&S Pan-Asian Restaurant - Onsite restaurant. Open daily.

Nairobi Serena Hotel’s small print

Also known as

  • Hotel Nairobi Serena
  • Nairobi Serena Hotel Hotel
  • Nairobi Serena Hotel Nairobi
  • Nairobi Serena Hotel Hotel Nairobi
  • Hotel Serena Nairobi
  • Nairobi Hotel Serena
  • Nairobi Serena
  • Nairobi Serena Hotel
  • Serena Hotel
  • Serena Hotel Nairobi
  • Serena Nairobi
  • Serena Nairobi Hotel

Policies

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in is available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it adheres to the Intertek Cristal (3rd party expert - Global) sanitization guidelines and the Safe Travels (WTTC - Global) sanitization guidelines.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Optional extras

Rollaway beds are available for KES 10200 per night

Buffet breakfast is offered for an extra charge of KES 3547 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of KES 4000 per person (one way)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Nairobi Serena Hotel

  • Does Nairobi Serena Hotel offer free cancellation for a full refund?
    Yes, Nairobi Serena Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Nairobi Serena Hotel?
    Yes, there's free self parking.
  • Is there a pool at Nairobi Serena Hotel?
    Yes, there's an outdoor pool and a children's pool.
  • Are pets allowed at Nairobi Serena Hotel?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Nairobi Serena Hotel?
    You can check in from noon to midnight. Check-out time is 10 AM.
  • Are there restaurants at or near Nairobi Serena Hotel?
    Yes, there are 3 onsite restaurants.
  • Is airport shuttle service offered by Nairobi Serena Hotel?
    Yes, an airport shuttle is available. The charge is KES 4000 per person one way.

Recent reviews

Superb 9,0 From 47 reviews

Very good 8,0
Will definitely use this hotel again
The staff were very efficient, helpful and friendly. The view of the park and Nairobi from the room was a bonus. The breakfast was excellent.
Elaine, gb1 night trip
Very good 8,0
Great experience great service
Enid Muthoni, us1 night trip
Exceptional 10,0
The place to relax in Nairobi!
Fabulous hotel! Great service, food, rooms!
Pamela, us2 night business trip
Exceptional 10,0
st in Nairobi
Lovely hotel. I checked in at 4.00am, service was quick & easy, delightful staff. Food good, drinks better! Lovely little bar hidden away beyond lobby- great nightcap location.Hotel can arrange for a car to take you anywhere for a reasonable price.
Maureen Smitt, us1 night trip
Exceptional 10,0
Mostly Positive - I look forward to returning!
Serena Nairobi offers a wonderful oasis close to the city centre. The recent upgrades and renovations have seen a big improvement in the overall ambience. The property is clean and well maintained. The hotel has a lot of character and charm that differentiates it from the usual chain upper-end hotels. The reception staff is friendly and helpful, as is the dining staff. Unfortunately, meal service on the pool side patio and Cafe Maghreb is quite slow, although the food is very good. The breakfast buffet is excellent. The new restaurant, H and S, offers and interesting choice of pan-asian dishes, although it tends to be a bit noisy.
ca1 night romance trip
Exceptional 10,0
Lovely hotel
Beautiful hotel with extremely attentive service. No complaints whatsoever.
Ari, us3 night business trip
Good 6,0
A/C kept overheating and kept going on and off. the maintenance staff had to visit my room at least 3 times to rectify the situation. It affected my rest and mood.
Gary, ca4 night business trip
Exceptional 10,0
Go for Serena Nairobi.
So far the best and most friendly Hotel I have ever visited. Excellent
soren, gb3 night trip
Exceptional 10,0
Service at the Serena could not be faulted, all the staff worked very hard to ensure I was happy. Facilities in the room were excellent, check-in was efficient and food was good. I'd be happy to stay at the Serena again.
Lesley, gb1 night trip
Poor 2,0
Disappointing, poor value
Good -Food. -Gym. Bad -Booked queen bed, given twin single room at check-in and moved the next night. -Refurbishments taking place, so just one lift with long wait times. -Rattling air conditioning.
gb4 night business trip

Nairobi Serena Hotel

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