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Crowne Plaza Albany - The Desmond Hotel

3.5-star hotel in Albany with indoor pool and restaurant

  • Free WiFi and free parking
From
ZAR 2,284

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  • Standard Room - Guest Room
  • Pool
  • Pool
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Standard Room - Guest Room. Image 1 of 85.
1 / 85Standard Room - Guest Room
660 Albany Shaker Rd, Albany, 12211, NY, United States of America
8,4.Very good.
  • No takeout or food delivery - but restaurant was good - the shower leaked all over - I…

    Sep 18, 2021

  • Wedding ceremony and most of cocktail hour over before rooms were ready. We had to dress…

    Sep 5, 2021

See all 396 reviews

Official standards

This property advises that it adheres to Clean Promise (IHG) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Easy parking
Convenient
Safe
Quiet
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym

Property highlights

Main amenities

  • 323 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Indoor pool
  • Breakfast available
  • Free airport shuttle

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (surcharge)
  • Connecting/adjoining rooms available
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • Albany County Hockey Facility - 34 min walk
  • Pruyn House - 35 min walk
  • Colonie Center Mall - 38 min walk
  • Watervliet Shaker National Historic Site - 39 min walk
  • Northway Mall - 44 min walk
  • Siena College - 2.9 mi / 4.6 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Standard Room
  • Room, 1 King Bed, Non Smoking (Leisure)
  • Room, 2 Queen Beds, Non Smoking
  • Room, Accessible, Non Smoking (Mobility Roll-In Shower)
  • Executive Suite, Non Smoking
  • Suite, Non Smoking (Feature)
  • Suite, 1 King Bed, Non Smoking
  • Suite, Non Smoking

What’s around

Landmarks

  • Albany County Hockey Facility - 34 min walk
  • Pruyn House - 35 min walk
  • Colonie Center Mall - 38 min walk
  • Watervliet Shaker National Historic Site - 39 min walk
  • Northway Mall - 44 min walk
  • Siena College - 2.9 mi / 4.6 km
  • Curtain Call Theater - 3.2 mi / 5.1 km
  • Lions Park - 4.3 mi / 6.9 km
  • Crossgates Mall - 4.3 mi / 6.9 km
  • Albany NanoTech Complex - 4.7 mi / 7.5 km
  • University at Albany - 4.8 mi / 7.8 km

Getting around

  • Albany Intl. Airport (ALB) - 3 min drive
  • Schenectady, NY (SCH-Schenectady County) - 23 min drive
  • Hudson, NY (HCC-Columbia County) - 42 min drive
  • Albany-Rensselaer Station - 15 min drive
  • Schenectady Station - 18 min drive
  • Free airport shuttle
map
See on map
660 Albany Shaker Rd, Albany, 12211, NY, United States of America

At a glance

Hotel size

  • This hotel has 323 rooms
  • This hotel is arranged over 4 floors

Arriving/leaving

  • Check-in time starts at 4:00 PM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs and cats only)*
  • Specific rooms only, restrictions apply*
  • 1 per room (up to 40 lbs)
  • Pets must be supervised

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Free airport shuttle (available 24 hours)*

Parking

  • Onsite parking available only on request
  • Free onsite self parking
  • Uncovered onsite extended parking (USD 10 per day)
  • Wheelchair-accessible parking and van parking on site

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • Restaurant
  • Coffee/tea in a common area

Things to do

  • Indoor pool
  • 24-hour fitness facilities
  • Golfing nearby

Working away

  • 24-hour business center
  • Number of meeting rooms - 14
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Year Built - 1974
  • Elevator
  • ATM/banking
  • Fireplace in lobby

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Wheelchairs available on site
  • Braille signage

Languages Spoken

  • English
  • French
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains

Freshen up

  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Mr. D's - This restaurant specializes in American cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.

Fees & policies

Optional extras

  • Breakfast costs between USD 8 and USD 13 for adults, and USD 5 and USD 12 for children (approximately)

Children & extra bedsPay at property

  • Rollaway beds are available for USD 10.0 per night

PetsPay at property

  • Pet deposit: USD 100 per stay
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay
  • Service animals exempt from fees
  • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

ParkingPay at property

  • Uncovered extended parking costs USD 10 per day
  • Guests must contact this property in advance to reserve onsite parking

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7:00 AM to 9:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted.

Also known as

  • Desmond
  • The Desmond Hotel Albany
  • Crowne Plaza Albany - The Desmond Hotel Hotel
  • Crowne Plaza Albany - The Desmond Hotel Albany
  • Crowne Plaza Albany - The Desmond Hotel Hotel Albany
  • Desmond Albany
  • Desmond Hotel
  • Desmond Hotel Albany
  • Hotel Desmond
  • The Desmond Hotel Conference Center

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Crowne Plaza Albany - The Desmond Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 9:00 PM.
  • Yes, cats and dogs are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of USD 75 per accommodation, per stay, and there's also a deposit of USD 100 per stay. Service animals are exempt from fees.
  • You can check in starting at 4:00 PM. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, Mr. D's offers American cuisine. Nearby restaurants include Koto Japanese Steak House (4-min walk), Warehouse Grill & BBQ (9-min walk), and Professor Java's Coffee Sanctuary (9-min walk).
  • Yes, a free airport shuttle is available.
  • No, this hotel doesn't have a casino, but Rivers Casino & Resort (19-min drive) is nearby.
  • Crowne Plaza Albany - The Desmond Hotel has an indoor pool and a 24-hour fitness center, as well as a picnic area and a garden.
8,4.Very good.
  • 2,0.Poor

    Terrible

    This hotel was so loud. All night all you could hear was slamming doors & other people. The floors were covered in tape & dust due to construction which we were not informed about prior to our stay. They messed up our reservation dates & said they were completely booked. So we had to scramble to stay in the hotel, which we used a 3 party site in order to be there for wedding where they wouldnt let us apply the group discount. My eyes were swollen & puffy from all the dust & construction & the door leading outside closest to our hotel room did not latch so i felt very unsafe.

    1 night trip, Sep 4, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Definitely coming back! So impressed!

    We absolutely loved our stay and we're so impressed with how beautiful the hotel was. It was also so convenient if you are visiting a student at Siena College because it's so nearby! We will definitely be back again.

    Elizabeth, 1 night family trip, Sep 2, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Nice hotel that is in the process of bring remodeled. But it’s not all torn up. It’ll be great once the remodeling is done. Front desk, bar and catering were all great! Nice people work there.

    Norman, 2 night business trip, Aug 31, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Lovely hotel

    We will stay here again.

    Debra, 2 night family trip, Aug 27, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Highly Recommend

    We dropped our son off at UAlbany. It was a very quick drive to campus. The room was spacious and clean! The bedding was so comfortable. We picked this location specifically because it had a bar/restaurant. Both were beautiful. The bar even had a charging station for your phone while you relaxed and had a drink. The indoor courtyard was really cool. It was a great place to sit and relax in front of the koi fish.

    Elizabeth, 2 night family trip, Aug 19, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The lobby updates are sleek and clean. Very nice. The rooms seem to be partially upgraded. The bathroom had a great lighted mirror,

    Debra, 2 night family trip, Aug 19, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Just as described

    Friendly staff, nice clean hotel

    Richard, 1 night trip, Aug 15, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Clean and comfortable

    Room was clean and comfortable and looked to be recently renovated.

    Brietta, 1 night family trip, Aug 15, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    WOW, this place rules.

    We have passed the sign for this hotel for over a decade when we drive from NYC and Montreal and never DREAMED there would be an oasis inside. We stopped last night after getting to Albany too late to go further and it is sooo awesome. It's clean, the gigantic atriums are incredible, the indoor pool and koi pond are so amazing. I am going to stay here every time I drive through Albany from. now on. Also, the food and drinks are great. Pleasant surprises don't come often, but this was a big one.

    Alison, 1 night family trip, Aug 8, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    We loved our stay. But are just wondering why we were charged a dinner to our room when we paid for it by credit card. We hope this will be corrected.

    Marjorie, 1 night trip, Aug 8, 2021

    Verified Hotels.com guest review

See all 396 reviews