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All properties in Cancun, Quintana Roo, Mexico
1 room, 2 adults

Smart Cancun by Oasis

4-star4 stars
Av Tulum 13-14, Centro, 22, Cancun, QROO, 77500, Mexico

4-star hotel with restaurant, near Market 28
  • Free WiFi and free parking
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

Mexico may have travel restrictions in place due to COVID-19. 

  • From the beginning is was horrible. They told my reservations didn't include wifi, and…Feb 19, 2021
  • Great service, we booked two nights and we don’t have any complains. Reasonable price for…Jan 21, 2021

Smart Cancun by Oasis

from ZAR 745
  • Smart
  • Smart Plus
  • Smart Non refundable

What’s around Smart Cancun by Oasis

Landmarks

  • In Downtown Cancun
  • Market 28 - 15 min walk
  • Plaza Las Americas - 25 min walk
  • Dubai Palace Casino - 31 min walk
  • Mercado 23 - 5 min walk
  • Cristo Rey Church - 5 min walk
  • Benito Juarez Municipal Building - 6 min walk
  • Las Palapas Park - 7 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 26 min drive

At a glance

Key facts

Hotel size

  • This hotel has 132 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • Mexico may have travel restrictions in place due to COVID-19.
The check-in location differs from the property location. To check in, go to https://www.oasishoteles.mx:643/preregister/search Front desk staff will greet guests on arrival. This property offers onsite health screenings for COVID-19. There is no charge for rapid antigen departure screenings for US citizens staying 4 nights or more. The fee is USD 18 for each additional screening, and for guests staying 1-3 nights. PCR screening for COVID-19 is available for USD 75 per person. Guests should contact the concierge upon arrival to schedule departure health screenings, which are available in the VIP Lounge Mezzanine at the Grand Oasis Palm lobby

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
Things to do
  • Golfing nearby
Working away
  • Conference space
  • Conference space size (feet) - 4489
  • Conference space size (meters) - 417
  • One meeting room
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1985
  • Elevator
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Cable/satellite TV channels
Stay connected
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe

Special features

Dining

Dos Lunas - Onsite restaurant.

Smart Cancun by Oasis’s small print

Also known as

  • Smart Cancun by Oasis Hotel
  • Oasis Smart Cancun
  • Oasis Smart Hotel
  • Oasis Smart Hotel Cancun
  • Smart Oasis Hotel Cancun
  • Smart Cancun by Oasis Cancun
  • Smart Oasis Cancun
  • Smart Cancun by Oasis Hotel Cancun

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Breakfast costs between MXN 200 and MXN 500 for adults, and MXN 100 and MXN 250 for children (approximately)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Smart Cancun by Oasis

  • Does Smart Cancun by Oasis offer free cancellation for a full refund?
    Yes, Smart Cancun by Oasis does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Smart Cancun by Oasis?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and requires staff to wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Smart Cancun by Oasis?
    Yes, there's free self parking.
  • Are pets allowed at Smart Cancun by Oasis?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Smart Cancun by Oasis?
    You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Smart Cancun by Oasis?
    Yes, there's an onsite restaurant, Dos Lunas. Nearby restaurants include Coapenitos (4-min walk), Restaurante Labná (6-min walk), and La habichuela Cancun (6-min walk).
  • Is there an onsite casino at Smart Cancun by Oasis?
    No, this hotel doesn't have a casino, but PlayCity Casino (11-min walk) and Royal Yak Casino and Sports Book (3-min drive) are both nearby.

Recent reviews

Good 7,2 From 610 reviews

Very good 8,0
Great place to stay in downtown Cancun
I was impressed with Smart Cancun and in fact, extended my stay there by a few days. The rooms are spacious and well maintained and I always found the staff on the front desk to be friendly and helpful. Outdoors, there is a sizeable pool in which you can actually swim and not just dip along with helpful staff on hand. I would recommend Smart Cancun to anybody planning to visit downtown Cancun.
Stuart, gb1 night trip
Good 6,0
Didn’t like the area. Only had 1 person Running everything. Couldn’t do everyone’s job
jay, us1 night trip
Very good 8,0
Excelent
Jair, us1 night family trip
Poor 2,0
Horrible experience from beginning to end. If you can stay away, please do so. I reserved a room for a night and when I arrived at the location the smart location was closed so we had to go to another one. When we got to the other location they “couldn’t find” my reservation, but that’s only because I used cheap tickets. I was back and forth between hotels before they allowed us in. We were doing this game for 1 hour before getting our room. I booked a room with a double bed that fits 4 people but since I only specified 3 in my reservation I had to pay an additional $84 for my 4th person. Again, if you are able to stay away from this hotel please do so.
Julio, us1 night family trip
Poor 2,0
No costumer service
sahara, us2 night family trip
Fair 4,0
Nice concept, but it's not worth the price
Nice concept, very poor hotel maintenance. Elevators not working, broken things in the room, broken shower, no hot water and little pressure, sheets that did not cover the bed completely, disappointing for the price. Would be a really nice hotel if they just take a little care of it
Diego, us1 night trip
Exceptional 10,0
We loved our little balcony! All the trees and plants were amazing’
L.Grove, us8 night romance trip
Good 6,0
nothing special about the property nothing special about the view
us1 night romance trip
Very good 8,0
Hotel was pretty decent, but the unfortunately my room had a huge cooling fan which was quite noisy at times.
sg4 night trip
Good 6,0
Nice swimming pool,great service but our room was facing a very noisy street
us1 night trip

Smart Cancun by Oasis