Guests
All properties in Surabaya, East Java, Indonesia

Sheraton Surabaya Hotel and Towers

Luxury Surabaya hotel with outdoor pool, connected to the convention center

  • Free WiFi and free parking
From
ZAR 1,014

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  • Sheraton Surabaya Hotel and Towers
  • Sheraton Surabaya Hotel and Towers
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  • Sheraton Surabaya Hotel and Towers
Sheraton Surabaya Hotel and Towers. Image 1 of 88.
1 / 88Sheraton Surabaya Hotel and Towers
Jalan Embong Malang 25-31, Surabaya, 60261, East Java, Indonesia
9,2.Superb.
  • The in-room aircon not up to standard - doesn’t not reflect as per settings. Splendid…

    Mar 3, 2020

  • Water pressure was non-existing for the showers, bedsheets were dirty and stained plus…

    Feb 13, 2020

See all 74 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 348 guestrooms
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Outdoor pool
  • Breakfast available
  • Outdoor tennis court

For families

  • Children's pool
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower

What’s around

  • Heart of Surabaya
  • Tunjungan Plaza - 9 min walk
  • Grahadi - 10 min walk
  • Joko Dolog Statue - 11 min walk
  • BG Junction - 14 min walk
  • Sharp Bamboo Monument - 16 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Deluxe Room, 1 King Bed, City View
  • Deluxe Room, 2 Double Beds, City View
  • Premium Room, 1 King Bed, City View
  • Premium Room, 2 Double Beds, City View
  • Club Room, 1 King Bed, City View
  • Club Room, 2 Double Beds
  • Apartment, 1 Bedroom, City View
  • Apartment, 2 Bedrooms, City View
  • Apartment, 3 Bedrooms, City View
  • Junior Suite, 1 Bedroom, Non Smoking
  • Executive Suite, 1 Bedroom
  • Deluxe Suite, 1 Bedroom
  • Royal Suite, 1 Bedroom, Non Smoking
  • Presidential Suite, 1 King Bed, Non Smoking, City View

What’s around

Landmarks

  • Heart of Surabaya
  • Tunjungan Plaza - 9 min walk
  • Grahadi - 10 min walk
  • Joko Dolog Statue - 11 min walk
  • BG Junction - 14 min walk
  • Sharp Bamboo Monument - 16 min walk
  • Surabaya Plaza Shopping Mall - 17 min walk
  • Submarine Monument (Monumen Kapal Selam) - 21 min walk
  • World Trade Centre - 21 min walk
  • Grand City Surabaya - 23 min walk
  • Heroic Monument - 26 min walk

Getting around

  • Surabaya (SUB-Juanda) - 20 min drive
  • Surabaya Pasar Turi Station - 30 min walk
  • Surabaya Gubeng Station - 6 min drive
  • Airport shuttle (surcharge)
map
See on map
Jalan Embong Malang 25-31, Surabaya, 60261, East Java, Indonesia

At a glance

Hotel size

  • This hotel has 348 rooms
  • This hotel is arranged over 28 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 19
  • Minimum Spring Break check-in age is 19

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 50000 per stay)
  • Wheelchair-accessible parking and van parking on site
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Barbecue grills

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Outdoor tennis court
  • Steam room
  • Sauna
  • Pool sun loungers
  • Tennis on site
  • Pool umbrellas

Working away

  • Business center
  • Number of meeting rooms - 8
  • Conference space
  • Conference space size (feet) - 441
  • Conference space size (meters) - 41
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1995
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Terrace

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Braille signage
  • Lowered electrical outlets in bathroom
  • Grab bar - in bathtub
  • Grab bar - in shower
  • Doorbell/telephone notification
  • Lever door handles

Languages Spoken

  • English
  • Indonesian

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Cable TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Kafe Bromo - Overlooking the pool, this restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare.

Lung Yuan - This restaurant specializes in Chinese cuisine and serves lunch and dinner.

Kawi Lounge - This café specializes in international cuisine and serves light fare only. Guests can enjoy drinks at the bar.

Link at Sheraton - This coffee shop serves light fare only.

Sheraton Club Lounge - This restaurant specializes in international cuisine and serves breakfast and light fare.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 312180 per person (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 460000 per vehicle (one-way)

Children & extra bedsPay at property

  • Rollaway beds are available for IDR 786500.0 per night
  • Airport shuttle service for children costs IDR 0 (one-way)

ParkingPay at property

  • Valet parking costs IDR 50000 per stay

Pool, spa & gym (if applicable)Pay at property

  • Pool open 24-hours

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 72 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

Also known as

  • Sheraton Surabaya Hotel & Towers
  • Sheraton Surabaya Towers
  • Sheraton Surabaya Hotel & Towers Java
  • Sheraton Surabaya Hotel And Towers
  • Sheraton Surabaya Hotel Towers
  • Sheraton Surabaya And Towers
  • Sheraton Surabaya Hotel and Towers Hotel
  • Sheraton Surabaya Hotel and Towers Surabaya
  • Sheraton Surabaya Hotel and Towers Hotel Surabaya

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Sheraton Surabaya Hotel and Towers does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool and a children's pool. Guests have 24-hour pool access.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Express check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring international cuisine and pool views. Nearby restaurants include Rawon Setan (7-min walk), Tang Palace Chinese Restaurant (7-min walk), and Uppercut Steakhouse (8-min walk).
  • Yes, an airport shuttle is available. The charge is IDR 460000 per vehicle one-way.
  • Practice your swing on the tennis courts. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a sauna and a steam room. Sheraton Surabaya Hotel and Towers also has a garden and access to a nearby outdoor pool.
9,2.Superb.
  • 10,0.Exceptional

    We had stay at this hotel previously for 5 nights and we extended our stay for another 5 nights. We love this hotel. Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service. This is the Best friendliest hotel that we have ever stayed. Best breakfast!

    Emmy, 5 night family trip, Feb 8, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service.

    5 night family trip, Feb 3, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Even though the room is smoke free, i can still smell cigarettes residue especially in the bathroom. Room is spacious, fits a family of 4. Staff is extremely friendly and helpful.

    2 night family trip, Jan 23, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    All good

    It was a great short stay

    Yuni, 3 night business trip, Jan 6, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    amenities need to be improved

    Hotel location, breakfast, service was great. Need to improve room amenities (especially hairdryer - it’s mentioned “turbo” but not really turbo on it and TV was too small) Definitely will come back to this hotel

    2 night family trip, Dec 25, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    It was amazing

    1 night business trip, Nov 15, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Best choice for families

    Amazing City location

    Ariadi, 1 night family trip, Oct 27, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Indeed it is a 5 star hotel, The front desk staff, the concierge, and everyone else was outstanding. I had my room cleaned everyday by Miss Lilis who did an excellent job The location of the Sheraton Hotel is perfect, within steps from the Tunjungan Plaza Shopping center.

    17 night family trip, Sep 16, 2019

    Verified Expedia guest review

  • 8,0.Very good

    The hotel is very nice and the staff are excellent.

    1 night family trip, Sep 6, 2019

    Verified Orbitz guest review

  • 10,0.Exceptional

    Location was fantastic and staff were helpful and courteous

    1 night family trip, Aug 9, 2019

    Verified Expedia guest review

See all 74 reviews