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All properties in Tulum, Tulum, Quintana Roo, Mexico

Hotel Muyu Tulum

Hotel with outdoor pool, near Tulum National Park

  • Free continental breakfast, free WiFi, and free parking
From
ZAR 922

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Deluxe Twin Room - Bathroom
  • Outdoor Pool
Outdoor Pool. Image 1 of 28.
1 / 28Outdoor Pool
Calle Polar Pte., Tulum, 77760, QROO, Mexico
8,4.Very good.
  • Air didn’t work in first room first night. Changed to another. Wifi crapped out second…

    May 6, 2021

  • The staff is phenomenal, friendly, helpful and willing to answer any and all questions…

    Apr 15, 2021

See all 17 reviews

Official standards

This property advises that it adheres to SGS (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air Conditioning

Property highlights

Main amenities

  • 25 guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Airport shuttle

For families

  • Private bathroom
  • Television
  • Free toiletries
  • Garden
  • Terrace
  • Daily housekeeping

What’s around

  • In Tulum City Center
  • Tulum National Park - 27 min walk
  • Tulum Mayan Ruins - 43 min walk
  • Gran Cenote - 2.6 mi / 4.1 km
  • Las Palmas Public Beach - 3.5 mi / 5.6 km
  • Playa Paraiso - 3.7 mi / 5.9 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Superior Double Room
  • Deluxe Twin Room

Location

Calle Polar Pte., Tulum, 77760, QROO, Mexico
  • In Tulum City Center
  • Tulum National Park - 27 min walk
  • Tulum Mayan Ruins - 43 min walk

What’s around

Landmarks

  • In Tulum City Center
  • Tulum National Park - 27 min walk
  • Tulum Mayan Ruins - 43 min walk
  • Gran Cenote - 2.6 mi / 4.1 km
  • Las Palmas Public Beach - 3.5 mi / 5.6 km
  • Playa Paraiso - 3.7 mi / 5.9 km
  • Tulum Beach - 3.9 mi / 6.2 km
  • Tulum Monkey Sanctuary - 4.4 mi / 7.1 km
  • Sian Ka'an Biosphere Reserve - 7.1 mi / 11.4 km
  • Soliman Bay - 7.9 mi / 12.7 km
  • Dos Ojos Cenote - 14.5 mi / 23.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 105 min drive
  • Airport shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 25 rooms

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is 11:00 AM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Free offsite parking nearby
  • Street parking available
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free continental breakfast daily
  • Restaurant
  • Bar/lounge
  • Room service

Things to do

  • Outdoor pool

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage

Facilities

  • Designated smoking areas (fines apply)
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)

Sleep well

  • Blackout drapes/curtains
  • Premium bedding

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries

Be entertained

  • 42-inch Smart TV
  • Netflix

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • Access via exterior corridors

Small print

Also known as

  • Hotel Muyu Tulum Hotel
  • Hotel Muyu Tulum Tulum
  • Hotel Muyu Tulum Hotel Tulum

Optional extras

Credit card charges are subject to an extra charge of 3 percent

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Airport shuttle service is offered for an extra charge

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 9:00 AM to 7:00 PM.

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; masks are required in public areas; reservations are required for some onsite facilities.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

This property affirms that it adheres to the cleaning and disinfection practices of SGS (3rd party expert - Global).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Muyu Tulum does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking.
  • Yes, there's an outdoor pool. Guests have pool access from 9:00 AM to 7:00 PM.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 11:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability).
  • Yes, there's an onsite restaurant. Nearby restaurants include Trattoria Romana (4-min walk), La Hoja Verde (4-min walk), and Pollo Bronco (4-min walk).
  • Yes, an airport shuttle is available.
  • Hotel Muyu Tulum has an outdoor pool and a garden.
8,4.Very good.
  • 10,0.Exceptional

    Muy buen lugar para pasar unos días en tulum!

    Al principio tuvimos un tema con las toallas pero Diego (el recepcionista de la mañana) lo resolvió y después todo perfecto! José (el chico del desayuno) es un fenómeno! Muy buena experiencia!

    Ignacio, 5 night trip, Mar 19, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    nice and clean place but very noisy specially at night. They need to install windows to block the noise

    3 night romance trip, Mar 13, 2021

    Verified Expedia guest review

  • 8,0.Very good

    The biggest issue with my stay was with the shower. During the first night, the shower's water pressure was almost non-existent. When my husband tried to shower after me, the water actually completely ran out. The room next to me experienced the same issue. We had the front desk come take a look at it the next day and they were quick to handle the issue. My showerhead had to be switched out, but that resolved the it. Another issue is that the hostel down the street plays loud music late into the night every night (not Muyu's fault), and I can hear it from my room (that faces the enclosed courtyard, not the street). I just turn on the fan to act as white noise, so that was fine. If you're not good at falling asleep with loud noises or white noise, then keep that in mind. I've read complaints about the thin curtains in the room, but again, since my room didn't face the sun, I wasn't bothered by it. Besides that, I really enjoyed my stay. The two guys handling the front desk were very helpful and gave great recommendations. Jose even sent me a WhatsApp message the day that I was supposed to arrive to check in with me. There is bottled water that the hotel provides for free. The free breakfast is delicious (fruit plates, omelette/hot sandwiches, juice, pastries, toast, coffee). The amenities are very clean. I was surprised that there were no blankets, just a sheet. Location is convenient.

    4 night romance trip, Jan 6, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Excelente la nueva administración todo muy limpio.

    david, 8 night trip, Mar 29, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Las cortinas de la habitación no son suficientes, entra mucha luz al cuarto. El baño tiene una filtración de agua en la regadera que llega hasta el lavabo. Hay un antro cercano, música bastante fuerte por las noches, staff muy amable, pero no fue una buena noche de descanso.

    1 night trip with friends, Dec 1, 2019

    Verified Expedia guest review

  • 4,0.Fair

    no es opción para personas con sueño ligero

    Para quien tenga sueño ligero no es opción para hospedarse. Los muros no aislan nada el sonido y desde temprano irrumpen el sueño los múltiples camiones que circulan por la zona, ladridos, recámaras vecinas, huéspedes, etc. Las instalaciones son nuevas y bonitas, buena ubicación para caminar el centro de Tulum, limpio.

    Cuauhtémoc, 2 night romance trip, Nov 16, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Las habitaciones súper cómodas, nada anormal pero excelente para descansar, es un hotel nuevo así que todo funciona súper bien.

    3 night romance trip, Oct 18, 2019

    Verified Expedia guest review

  • 8,0.Very good

    Me gustó la decoración sencilla pero elegante al mismo tiempo, es algo rústico lo que a mi parecer es agradable, únicamente hace falta botes de basura en las habitaciones, son algo estrechas pero para dos personas está excelente ... Las camas son cómodas al igual que las almohadas , el internet es muy bueno , en lo general el precio también bastante aceptable ...

    Gladys, 1 night family trip, Jul 20, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    KEVIN, 4 night trip with friends, Mar 12, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Trishia, 1 night trip with friends, Jan 3, 2021

    Verified Hotels.com guest review

See all 17 reviews