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All properties in Surprise, Arizona, United States of America

Windmill Suites Surprise, Ascend Hotel Collection

Suburban hotel in Surprise Original Townsite with outdoor pool and conference center

  • Free on-the-go breakfast, free WiFi, and free parking
From
ZAR 1,902

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking - Guest Room
  • Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking - Guest Room
  • Pool
  • Pool
  • Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking - Guest Room
Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking - Guest Room. Image 1 of 49.
1 / 49Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking - Guest Room
12545 W Bell Road, Surprise, 85374, AZ, United States of America
8,2.Very good.
  • Just one problem as when open freeze it had defrosted and water all over the tray and…

    Aug 30, 2021

  • We continue to come back to Windmill because of the comfort and space for the value!

    Aug 27, 2021

See all 714 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Choice) and SafeStay (AHLA - USA) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Quiet
Convenient
Easy parking
Safe
Dining options

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free parking
    • Pool
    • Free WiFi
    • Pet-friendly
    • Gym
    • Non-smoking

    Property highlights

    Main amenities

    • 126 smoke-free guestrooms
    • Daily housekeeping
    • Outdoor pool
    • Room service
    • Fitness center
    • Conference center

    For families

    • Free cribs/infant beds
    • Rollaway/extra beds (surcharge)
    • Microwave
    • Refrigerator
    • Connecting/adjoining rooms available
    • Private bathroom

    What’s around

    • In Surprise Original Townsite
    • Surprise Stadium - 3.5 mi / 5.6 km
    • Peoria Sports Complex - 6.2 mi / 10 km
    • Arizona Broadway Theatre - 6.5 mi / 10.5 km
    • Glendale Aquatic Center - 9.7 mi / 15.7 km
    • State Farm Stadium - 11.1 mi / 17.8 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Suite, 2 Double Beds, Sofa, Wet Bar, Non-Smoking
    • Suite, 1 King Bed, Living Room, Non-Smoking
    • Suite, 2 Double Beds, Living Room, Non-Smoking
    • Suite, 1 King Bed, Sofa, Non Smoking
    • Suite, 1 King Bed, 2 Person Sofa bed, Roll-In Shower, Accessible, Non Smoking
    • Suite, 2 Double Beds, Living Room, Wet Bar, Patio, Non-Smoking
    • Suite, 1 King Bed, Living Room, Patio, Non-Smoking
    • Suite, 1 King Bed, Living Room, Wet Bar, Non-Smoking

    What’s around

    Landmarks

    • In Surprise Original Townsite
    • Surprise Stadium - 3.5 mi / 5.6 km
    • Peoria Sports Complex - 6.2 mi / 10 km
    • Arizona Broadway Theatre - 6.5 mi / 10.5 km
    • Glendale Aquatic Center - 9.7 mi / 15.7 km
    • State Farm Stadium - 11.1 mi / 17.8 km
    • Gila River Arena - 11.3 mi / 18.1 km
    • Camelback Ranch - 13 mi / 21 km
    • White Tank Mountain Regional Park - 14.6 mi / 23.6 km

    Getting around

    • Sky Harbor International Airport (PHX) - 42 min drive
    • Phoenix, AZ (DVT-Phoenix Deer Valley) - 21 min drive
    • Scottsdale, AZ (SCF) - 34 min drive
    map
    See on map
    12545 W Bell Road, Surprise, 85374, AZ, United States of America

    At a glance

    Hotel size

    • This hotel has 126 rooms
    • This hotel is arranged over 3 floors

    Arriving/leaving

    • Check-in time 4:00 PM-2:00 AM
    • Check-out time is 11 AM
    • Express check-in/out

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21

    Children

    • Up to 3 children stay free when occupying the parent or guardian's room, using existing bedding

    Pets

    • Pets allowed (dogs and cats only)*
    • Specific rooms only, restrictions apply*
    • 2 per room (up to 50 lbs)

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Parking

    • Free onsite self parking
    • Wheelchair-accessible parking on site
    • Onsite parking includes off-street options

    Other information

    • Smoke-free property
    • No alcohol served onsite
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Free on-the-go breakfast daily
    • Room service
    • Barbecue grills

    Things to do

    • Golf lessons available nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Kayaking nearby
    • Mountain biking nearby
    • Scooter/moped rentals nearby
    • Segway rental/tour nearby
    • Skydiving nearby
    • Water skiing nearby

    Working away

    • Business center
    • Conference space
    • Meeting rooms
    • Conference space size (feet) - 3000
    • Conference space size (meters) - 270
    • Conference center
    • Computer station

    Services

    • 24-hour front desk
    • Concierge services
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff

    Facilities

    • Number of buildings/towers - 1
    • Elevator
    • Safe-deposit box at front desk
    • Garden
    • Picnic area
    • Terrace
    • Library
    • Television in common areas

    Accessibility

    • Braille or raised signage
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair-accessible parking
    • Assistive listening devices available

    Languages Spoken

    • English
    • Spanish

    In the room

    Home comforts

    • In-room climate control (air conditioning)
    • Coffee/tea maker
    • Iron/ironing board

    Sleep well

    • Blackout drapes/curtains
    • Premium bedding
    • Pillowtop mattress

    Things to enjoy

    • Individually furnished
    • Number of living rooms

    Freshen up

    • Private bathroom
    • Shower/tub combination
    • Free toiletries
    • Hair dryer

    Be entertained

    • 32-inch TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free weekday newspaper
    • Free WiFi
    • Free local calls

    Food and drink

    • Refrigerator
    • Microwave
    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Recreation

    On Site

    • Fitness facilities
    • Spa tub

    Nearby

    • Golf lessons available nearby
    • Golfing nearby
    • Hiking/biking trails nearby
    • Kayaking nearby
    • Mountain biking nearby
    • Scooter/moped rentals nearby
    • Segway rental/tour nearby
    • Skydiving nearby
    • Water skiing nearby

    Fees & policies

    Children & extra bedsPay at property

    • Rollaway beds are available for USD 15.0 per night

    PetsPay at property

    • Pets are allowed for an extra charge of USD 35.00 per accommodation, per night
    • Service animals exempt from fees
    • Contact the property at the number on the booking confirmation for details on pet restrictions and to request a pet-friendly room

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; masks are required in public areas.

    Contactless check-out is available.

    Individually-wrapped food options are available for breakfast.

    Each guestroom is kept vacant for a minimum of 72 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice).

    This property affirms that it adheres to the cleaning and disinfection practices of SafeStay (AHLA - USA).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Guests can rest easy knowing there's a smoke detector on site.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard, American Express, Discover and Diners Club. Cash is not accepted.

    Also known as

    • Windmill Suites In
    • Windmill Hotel Surprise
    • Windmill All Suites Hotel Surprise
    • Windmill All Suites Hotel
    • Windmill All Suites Surprise
    • The Windmill Suites In Surprise
    • Windmill Suites Surprise Hotel
    • Windmill Suites Surprise, Ascend Hotel Collection Hotel
    • Windmill Suites Surprise, Ascend Hotel Collection Surprise
    • Windmill Suites Surprise an Ascend Hotel Collection Member
    • Windmill Suites Surprise, Ascend Hotel Collection Hotel Surprise
    • Windmill Suites In Hotel
    • Windmill Suites In Hotel Surprise
    • Windmill Suites In Surprise
    • Windmill Suites Surprise
    • Windmill Suites Hotel Surprise
    • Windmill Suites Hotel
    • Windmill Suites
    • Windmill Suites In Surprise Hotel Surprise

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Windmill Suites Surprise, Ascend Hotel Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an outdoor pool.
    • Yes, cats and dogs are welcome, with a limit of 2 per room and maximum weight of 50 lbs per pet. There's a charge of USD 35.00 per accommodation, per night. Service animals are exempt from fees.
    • You can check in from 4:00 PM - 2:00 AM. Check-out time is 11 AM. Express check-in and check-out and contactless check-out are available.
    • Yes. Nearby restaurants include Portofino Ristorante (9-min walk), Irish Wolfhound Restaurant & Pub (2 mi), and Carrabba's Italian Grill (2 mi).
    • No, this hotel doesn't have a casino, but Desert Diamond Casino - West Valley (16-min drive) is nearby.
    • Have fun with activities like boat tours, hiking, and kayaking, and practice your swing at the nearby golf course. Additional recreation nearby includes segway rentals. Enjoy a relaxing soak in the spa tub and an invigorating swim in the outdoor pool. Windmill Suites Surprise, Ascend Hotel Collection also has a fitness center and a picnic area, as well as a garden.
    8,2.Very good.
    • 6,0.Good

      Not as expected

      Based on other reviews, I expected this to be a nicer hotel. The room has very dim lighting, even in the bathroom, which is not conducive to apply makeup. I specifically selected a hotel with a gym, but when we went to use it it was closed (had been closed for sometime). This should be clearly stated in the description so people are aware of this. Grab and go breakfast was nice.

      Rhonda, 1 night trip, Aug 17, 2021

      Verified Hotels.com guest review

    • 8,0.Very good

      Three night stay

      Overall the stay was great. Comfortable bed and the room was clean. The freezer in the little refer had so much frost I couldn’t get my small cool pack in there. They are still doing grab and go which was not the best. We did like the options of coffee. I would have to say that the worst thing was bird poop. You couldn’t step outside the entrance without stepping in it and the windows of the room were covere.

      Carol, 3 night trip, Jul 20, 2021

      Verified Hotels.com guest review

    • 10,0.Exceptional

      It was great!

      2 night family trip, Jun 20, 2021

      Verified Expedia guest review

    • 8,0.Very good

      Amber at the front desk was one of the most friendly front desk staff I have encountered. There was a bit of a party occurring in the public spaces when I arrived and she assured everyone it would be calming down by 10pm, which it did. The hallways and public areas are a little dated, large empty space where ice and vending machines used to be, but the room was very clean and felt more fresh than the public spaces. Had not stayed here before but would stay here again if the need arose. Did not use pool or other facilities as arrived after hours.

      1 night trip with friends, Jun 19, 2021

      Verified Expedia guest review

    • 10,0.Exceptional

      We loved our stay. It was perfect for our family

      Constance, 2 night family trip, Jun 17, 2021

      Verified Hotels.com guest review

    • 10,0.Exceptional

      Newly Remodeled

      Newly remodeled lobby and rooms. Very clean and nice.

      Karole, 1 night family trip, Jun 13, 2021

      Verified Hotels.com guest review

    • 10,0.Exceptional

      Nice place to stsy

      Very nice hotel. Loved the room set up!!

      James, 2 night family trip, May 29, 2021

      Verified Hotels.com guest review

    • 10,0.Exceptional

      Amazing location and wonderful staff. Very accommodating and a fun place to stay. Will definitely stay there again.

      3 night family trip, May 28, 2021

      Verified Expedia guest review

    • 6,0.Good

      We are a family of 5 and they were consistently out of towels, one 1 semi-working ice machine, and the pool rails were all loose or broken, so much so that they closed the jacuzzi because one of the hand rails broke so I couldn’t enjoy the jacuzzi

      Sara, 4 night family trip, May 27, 2021

      Verified Hotels.com guest review

    • 10,0.Exceptional

      A Hidden Gem

      Great location. Clean, well-appointed rooms, and friendly, efficient staff. What's not to love? Windmill Suites is our go-to hotel when in Surprise, AZ.

      Homme, 1 night trip, May 27, 2021

      Verified Hotels.com guest review

    See all 714 reviews