Guests
All properties in Surabaya, East Java, Indonesia

Hotel Majapahit Surabaya - MGallery

Luxury hotel with 3 restaurants, near Tunjungan Plaza

  • Free WiFi and free parking
From
ZAR 726

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

Image gallery

  • Hotel Front
  • Hotel Front
  • Outdoor Pool
  • Bathroom
  • Hotel Front
Hotel Front. Image 1 of 55.
1 / 55Hotel Front
Jalan Tunjungan No. 65, Surabaya, 60275, East Java, Indonesia
9,4.Exceptional.
  • It was a great experience overall.

    Jul 1, 2021

  • Awesome crew

    Feb 21, 2020

See all 73 reviews

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Contactless check-in is available
  • Guests are provided with free hand sanitizer

Guests rated location

Shopping
Walkable
Safe
Convenient
Dining options
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 139 smoke-free guestrooms
  • Daily housekeeping
  • 3 restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace

What’s around

  • Heart of Surabaya
  • Tunjungan Plaza - 6 min walk
  • BG Junction - 11 min walk
  • Surabaya Plaza Shopping Mall - 14 min walk
  • World Trade Centre - 18 min walk
  • Grand City Surabaya - 19 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Room, 1 King Bed
  • Classic Room, 2 Twin Beds
  • Heritage Suite King Bed
  • Heritage Suite Twin Bed
  • Majapahit Legendary Suite King Bed

What’s around

Landmarks

  • Heart of Surabaya
  • Tunjungan Plaza - 6 min walk
  • BG Junction - 11 min walk
  • Surabaya Plaza Shopping Mall - 14 min walk
  • World Trade Centre - 18 min walk
  • Grand City Surabaya - 19 min walk
  • Pasar Atum Mall - 38 min walk

Getting around

  • Surabaya (SUB-Juanda) - 19 min drive
  • Surabaya Pasar Turi Station - 24 min walk
  • Surabaya Gubeng Station - 27 min walk
  • Airport shuttle (surcharge)
  • Free shopping center shuttle
map
See on map
Jalan Tunjungan No. 65, Surabaya, 60275, East Java, Indonesia

At a glance

Hotel size

  • This hotel has 139 rooms
  • This hotel is arranged over 2 floors

Arriving/leaving

  • Check-in time 2 PM-midnight
  • Check-out time is 11:30 AM

Restrictions related to your trip

  • Check COVID-19 restrictions.
  • Due to COVID-19, this property’s food and beverage options may be limited.

Special check-in instructions

If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • 24-hour room service
  • Coffee/tea in a common area
  • Barbecue grills

Things to do

  • Outdoor pool
  • Children's pool
  • Fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Health club
  • Steam room
  • Sauna

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Porter/bellhop

Facilities

  • Year Built - 1910
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • Indonesian

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Turndown service

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Martha Tilaar Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna, a spa tub, and a steam room.

The spa is open daily.

Dining

Indigo Restaurant - This restaurant specializes in international cuisine and serves lunch and dinner. A children's menu is available.

Sarkies Restaurant - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Open daily.

Lobby Lounge - This coffee shop overlooks the garden. Open daily.

The Maj Pub and Dine - This pub specializes in Italian cuisine and serves lunch and dinner. Open daily.

Awards and affiliations

This property has signed the UNESCO Sustainable Tourism Pledge.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 181500 per person (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 280000 per vehicle (one-way, Maximum occupancy 4)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra bedsPay at property

  • Rollaway beds are available for IDR 453750 per night
  • Babysitting/childcare is available for an extra charge

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7:00 AM to 8 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 48 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, JCB International, debit cards and cash.

Also known as

  • Hotel Majapahit
  • Surabaya Majapahit Hotel
  • Hotel Majapahit Surabaya Java
  • Mandarin Oriental Surabaya
  • Surabaya Mandarin Oriental
  • Hotel Majapahit Managed AccorHotels
  • Majapahit Surabaya Managed AccorHotels
  • Majapahit Managed AccorHotels
  • Hotel Majapahit Surabaya
  • Hotel Majapahit Surabaya Managed AccorHotels
  • Majapahit Surabaya Mgallery
  • Hotel Majapahit Surabaya MGallery
  • Hotel Majapahit Surabaya - MGallery Hotel
  • Hotel Majapahit Surabaya - MGallery Surabaya
  • Hotel Surabaya Majapahit
  • Hotel Majapahit Surabaya Managed by AccorHotels
  • Hotel Majapahit Surabaya - MGallery Hotel Surabaya
  • Majapahit Hotel
  • Majapahit Hotel Surabaya
  • Majapahit Surabaya
  • Majapahit Surabaya Hotel
  • Surabaya Hotel Majapahit
  • Surabaya Majapahit

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Hotel Majapahit Surabaya - MGallery does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 7:00 AM to 8 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 2 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is 11:30 AM. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 3 onsite restaurants, featuring international cuisine and garden views. Nearby restaurants include Rujak Cingur Genteng Durasim (5-min walk), Lung Yuan Chinese Restaurant (6-min walk), and Kafe Bromo (6-min walk).
  • Yes, an airport shuttle is available. The charge is IDR 280000 per vehicle one-way.
  • Hotel Majapahit Surabaya - MGallery has 2 bars, a spa, and an outdoor pool, as well as a steam room and a garden.
9,4.Exceptional.
  • 10,0.Exceptional

    Awesome stay with friendly cheerful staff. Keep it up guys

    Noorharrison, 3 night trip with friends, Feb 21, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    WONDERFUL EXPERIENCE

    Great hotel to stay in Surabaya. The service is impeccable. Staff are very helpful and polite. This hotel certainly deserves its 5-star rating. Location is central and convenient.

    5 night family trip, Jan 24, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Magnificent old style hote

    Magnificent old style hotel with all the contemporary facilities! We had a wonderful tranquil stay there.

    Ridzwan, 1 night family trip, Jan 24, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    Spacious room. Clean, except for some stains on the upholstery. Mosquitoes are a problem here, so much so that in the evening a guy came knocking with a can of repellent to spray the room...

    2 night trip with friends, Jan 19, 2020

    Verified CheapTickets guest review

  • 8,0.Very good

    Beautiful hotel. Too little good working electrical facilities in the room though. I found living insects in my mattrass after a stitchy night. After reporting this to the staff I received in upgrade en got free cleaning of all my clothes and luggage. Bedbugs?!

    4 night family trip, Jan 16, 2020

    Verified Expedia guest review

  • 8,0.Very good

    travel back in time...Sarkies brothers legacy in the many South East Asia countries..

    jT, 1 night business trip, Jan 5, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    History and outstanding friendliness with great location

    7 night romance trip, Jan 3, 2020

    Verified Wotif guest review

  • 10,0.Exceptional

    Property by M C Escher - quite amazing....beautiful gardens, courtyards, wonderful historic building

    Phil, 1 night business trip, Nov 13, 2019

    Verified Expedia guest review

  • 4,0.Fair

    We booked 3 nights stay in Majapahit hotel. People say it is a 5 stars hotel but I would give it 2 stars due to the following reasons : 1) Found dead tiny lizard (about 2-inch long) on bathroom floor and we called house keeping to remove it. 2) First time faucet water was running dirty for few seconds (brownish color). 3) Need to replace TV in the bedroom. The tv is old and had bad quality of picture in all channels.

    Tjandra, 4 night family trip, Oct 11, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    There history, heritage and atmosphere. Also, the Art Deco and Art Nouveau stylings everywhere.

    ChristopherDick, 4 night trip, Oct 11, 2019

    Verified Expedia guest review

See all 73 reviews