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All properties in Avenida Kukulkan, Cancun, Quintana Roo, Mexico
1 room, 2 adults

Now Emerald Cancun - All Inclusive

4-star4 stars
Great for families

Good to know

  • Children's club (free)
  • Children's pool
  • Free cribs/infant beds
  • In-room childcare (surcharge)
Blvd. Kukulkan Km 19.5, Avenida Kukulkan, QROO, 77500, Mexico

Upscale beachfront resort with free children's club, near El Rey Ruins
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Children's club (free)
    • Children's pool
    • Free cribs/infant beds
    • In-room childcare (surcharge)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

Restrictions related to your trip

COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.  Check restrictions for your trip.

Property renovations and closures

This property is closed from March 27 2020 to November 18 2020 (dates subject to change).
  • Excellent. Service extraordinary all fronts. At the Carnival buffet please recognize…Apr 19, 2021
  • My experience at this hotel was amazing . The staff are very friendly and know how…Apr 9, 2021

Now Emerald Cancun - All Inclusive

from ZAR 3,037
  • Run of the House
  • Deluxe Garden View King
  • Deluxe Garden View Double
  • Deluxe Sunset Lagoon View Double
  • Deluxe Sunset Lagoon View Balcony King
  • Deluxe Partial Ocean View Double
  • Deluxe Ocean View King
  • Deluxe Ocean View Double
  • Deluxe Ocean View Balcony King
  • Preferred Club Ocean View King
  • Preferred Club Honeymoon Suite
  • Deluxe Garden View With Patio Double
  • Preferred Club Premium with Hot Tub King
  • Preferred Club Sunset With Hot Tub King
  • Preferred Club Premium Plunge Pool King

What’s around Now Emerald Cancun - All Inclusive

Landmarks

  • In Zona Hotelera
  • El Rey Ruins - 8 min walk
  • Delfines Beach - 8 min walk
  • Aquaworld - 44 min walk
  • Maya Cancun Museum - 31 min walk
  • El Rey Ruins Trailhead - 8 min walk
  • Costa Occidental de Isla Mujeres National Park - 16 min walk
  • Museo Maya Trailhead - 29 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 14 min drive

At a glance

Key facts

Hotel size

  • This hotel has 427 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Free children's club

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free onsite self parking

  • Free uncovered onsite valet parking

Payment types at the property

  • Cash

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • 7 restaurants
  • 7 bars/lounges
  • 2 poolside bars
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • Room service (during limited hours)
Things to do
  • Beach umbrellas
  • Beach towels
  • Number of outdoor pools - 3
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Playground on site
  • Volleyball on site
  • Swim-up bar
  • Pool umbrellas
  • Arcade/game room
Working away
  • Business center
  • Number of meeting rooms - 2
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Elevator
  • ATM/banking
  • Garden
  • Terrace
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Bathtub only
  • Free toiletries
  • Hair dryer
Be entertained
  • TV
Stay connected
  • Free WiFi
  • Phone
More
  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

All-inclusive room rates at Now Emerald Cancun - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).
Food and beverages

  • Meals, snacks, and beverages included

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology.

Now Emerald Cancun - All Inclusive’s small print

Also known as

  • Now Emerald Cancun
  • Now Emerald Cancun Inclusive
  • Now Emerald Cancun All Inclusive
  • Now Emerald Cancun - All Inclusive Resort
  • Now Emerald Cancun - All Inclusive Cancun
  • Now Emerald Cancun Optional All Inclusive
  • Now Emerald Cancun - All Inclusive Resort Cancun

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Pool access available from 8:00 AM to 8:00 PM.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico).

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global).

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

The charges below are included in the total price displayed:

  • New Year's Eve gala dinner fee for stays on 31 December

Optional extras

Early check-in can be arranged for an extra charge (subject to availability, amount varies)

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Now Emerald Cancun - All Inclusive

  • Does Now Emerald Cancun - All Inclusive offer free cancellation for a full refund?
    Yes, Now Emerald Cancun - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is Now Emerald Cancun - All Inclusive currently open?
    This property is closed from March 27 2020 to November 18 2020 (dates subject to change).
  • What are the cleanliness and hygiene measures currently in place at Now Emerald Cancun - All Inclusive?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at Now Emerald Cancun - All Inclusive?
    Yes, there's free self and valet parking.
  • Is there a pool at Now Emerald Cancun - All Inclusive?
    Yes, there are 3 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
  • Are pets allowed at Now Emerald Cancun - All Inclusive?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at Now Emerald Cancun - All Inclusive?
    You can check in from 3:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Are there restaurants at or near Now Emerald Cancun - All Inclusive?
    Yes, there are 7 onsite restaurants. Nearby restaurants include Navios (11-min walk), Tempo By Martin Berasategui (2.4 mi), and Mikado (2.5 mi).
  • Is there an onsite casino at Now Emerald Cancun - All Inclusive?
    No, this resort doesn't have a casino, but PlayCity Casino (20-min drive) and Royal Yak Casino and Sports Book (21-min drive) are both nearby.
  • What is there to do at Now Emerald Cancun - All Inclusive and nearby?
    Have fun during the warmer months with activities such as volleyball. Additional recreation onsite includes volleyball. Enjoy a swim in one of the 3 outdoor swimming pools or use the resort's other amenities, which include 2 poolside bars and 7 bars. Now Emerald Cancun - All Inclusive also has a fitness center and spa services, as well as an arcade and a garden.

Recent reviews

Good 7,8 From 102 reviews

Exceptional 10,0
Alex, the pool concierge and his team: Yolanda and Luis were AMAZING, making each day of our vacation better than the next day! Alex always had his eye on us making sure we didn’t lift a finger and granted every request! Russell at the Preferred Lounge was fantastic and made us feel very welcomed and always remembered what we drank. The bartenders at the Adult Pool were always fun! We had one hiccup the first day but the resort took care of it immediately and even went above and beyond! Can’t wait to visit again
us5 night family trip
Exceptional 10,0
Nosotros Nos emos hospedado en varios hoteles al rededor del mundo Incluso en varios en Cancún y Nos encanto sobre todo el servicio y la atención de sus empleados!! Es espectacular, ellos hacen todo lo posible para que siempre estes satisfecho por ejemplo si algo del menú no te gusta o eres alérgico o no te ofrecen un buen trato entonces hablan a sus superiores y ellos se encargan de que quedes satisfecho y Felíz en tu estadía. Nosotros estuvimos más de 10 días y no uvo uno solo en que nos trataran mal. Con esta HERMOSA manera nos despidieron. Gracias por toda su atención y su servicio. Manager de bebidas y comida: Jorge Se encargó que TODAS las personas estuviéramos satisfechas estuvo al pendiente de que todos nuestros objetivos estuvieran cumplidos y se aseguró en todo momento de que si no estabas satisfecho, hacía hasta lo que no para vernos felices, está al pendiente de TODOS sus huéspedes eh incluso nos toco ver en una ocasion de que cuida su bienestar cuando están muy tomados y poco conscientes de lo que hacen y eso no es parte de su sueldo! Increíble!!!
Noe B, us9 night family trip
Very good 8,0
Great service. Food and drinks were good! The beach was beautiful and Luis, provided Top Notch beach service to us on our stay. The Urban show was super cool and fun to watch. For a short trip we loved it at Now Emerald.
Jessica, us2 night family trip
Very good 8,0
Staff is incredible, especially Luis Moo and Juan the Doorman!!! You can tell the resort has been impacted by covid, and has recently been taken over by new mgmt---but they are making wonderful improvements. Breakfast is amazing. If I could improve one thing it would be to improve the dinner quality in the restaurants. It's very very hit or miss. Mostly miss. BRING CASH TO TIP THESE WONDERFUL STAFF MEMBERS!!!
MelissaL, us4 night trip with friends
Good 6,0
We liked the views and the pools were very nice, the outside grounds were beautiful but the hotel definitely showed it's age. The beach was also amazing, water was Crystal clear and the beach was very clean. The rooms were very dated and they only had one working elevator, I also thought the staff was rather unfriendly. Service was very slow. Food was decent entertainment was good. The adults only area was a nice touch, very quiet and relaxing. Overall the hotel was ok for the price.
Nikki, us3 night romance trip
Exceptional 10,0
The staff was very friendly from check in to departure. They all frequently were making sure the guests were ok. The room and resort was well cared from. The only complaint is the amount of steps to get to from here and there.
us7 night trip with friends
Very good 8,0
Room service food not very good. Staff were very helpful when required
au2 night romance trip
Very good 8,0
Staff was AMAZING! Always someone around to answer questions that we had. No issues with our room, it was cool and not overly damp. There are lots of stairs, but that didn't bother us. Drinks kept coming from pool staff. All dinners were good, portions are small but we didn't have a bad meal. Entertainment was just that, entertaining, nothing spectacular but something to do. Overall, it's a great lower budget all inclusive and I would return!
us3 night family trip
Exceptional 10,0
Loved that everything was included, food drinks beach towels and loungers. Friendly bi--lingual staff. Didn't like the great amount of stairs and the fact that the phone in my room didn't work and the connecting door to the next room wasn't locked.
Diana, us7 night family trip
Good 6,0
The water was stunning and the beach amazing. The constant harassment by the service rep, they kept trying to sale us services. The food could be better for such a nice resort. It was sort of bland, the deserts were not very sweet at all.
Jay, us2 night romance trip

Now Emerald Cancun - All Inclusive