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All properties in Surabaya, East Java, Indonesia

Grand Mercure Surabaya

Luxury hotel with outdoor pool, near Royal Plaza Surabaya

  • Free WiFi and free parking
From
ZAR 776

Restrictions related to your trip

  • Due to COVID-19, this property’s food and beverage options may be limited.

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  • Pool
  • Pool
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JL AHMAD YANI NO 71, Surabaya, 60250, Indonesia
10,0.Exceptional.
See 1 review

Official standards

This property advises that it adheres to ALLSAFE (Accor Hotels) and Ecolab (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 24 hours
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

The following facilities or services will be unavailable from July 1 2021 to January 1 2022 (dates subject to change):
  • Dining venue(s)
  • Fitness facilities
    • Free parking
    • Pool
    • Free WiFi
    • Airport transfer
    • Gym
    • Non-smoking

    Property highlights

    Main amenities

    • 243 smoke-free guestrooms
    • Daily housekeeping
    • Restaurant and bar/lounge
    • Outdoor pool
    • Breakfast available
    • Health club

    For families

    • Free cribs/infant beds
    • Children's pool
    • Rollaway/extra beds (surcharge)
    • Connecting/adjoining rooms available
    • Private bathroom
    • Television

    What’s around

    • Royal Plaza Surabaya - 11 min walk
    • Surabaya Town Square - 35 min walk
    • Surabaya Zoo - 2.4 mi / 3.8 km
    • Tunjungan Plaza - 4.2 mi / 6.8 km
    • Grand City Surabaya - 4.7 mi / 7.6 km
    • Pasar Atum Mall - 6.3 mi / 10.2 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe Double Room, 1 Double Bed, City View
    • Deluxe Room, 2 Twin Beds, City View
    • Superior Double Room, 1 Double Bed
    • Superior Room, 2 Twin Beds

    What’s around

    Landmarks

    • Royal Plaza Surabaya - 11 min walk
    • Surabaya Town Square - 35 min walk
    • Surabaya Zoo - 2.4 mi / 3.8 km
    • Tunjungan Plaza - 4.2 mi / 6.8 km
    • Grand City Surabaya - 4.7 mi / 7.6 km
    • Pasar Atum Mall - 6.3 mi / 10.2 km
    • Galaxy Mall - 6.5 mi / 10.5 km
    • Sepuluh November Institute of Technology - 6.8 mi / 10.9 km
    • Pakuwon Mall - 7 mi / 11.2 km

    Getting around

    • Surabaya (SUB-Juanda) - 26 min drive
    • Surabaya Gubeng Station - 23 min drive
    • Surabaya Pasar Turi Station - 24 min drive
    • Airport shuttle (surcharge)
    map
    See on map
    JL AHMAD YANI NO 71, Surabaya, 60250, Indonesia

    At a glance

    Hotel size

    • This hotel has 243 rooms

    Arriving/leaving

    • Check-in time 2:00 PM-noon
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.
    • Due to COVID-19, this property’s food and beverage options may be limited.

    Special check-in instructions

    Front desk staff will greet guests on arrival.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 17

    Children

    • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding

    Pets

    • No pets or service animals allowed

    Internet

    • Free WiFi in public areas
    • Free WiFi in rooms

    Transfers

    • Airport shuttle (available 24 hours)*

    Parking

    • Free onsite self parking
    • Free onsite valet parking
    • Wheelchair-accessible parking on site

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • Restaurant
    • Bar/lounge
    • Coffee shop/café
    • Snack bar/deli
    • 24-hour room service
    • Coffee/tea in a common area

    Things to do

    • Outdoor pool
    • Children's pool
    • Fitness facilities
    • Health club

    Working away

    • Number of meeting rooms - 9

    Services

    • 24-hour front desk
    • Concierge services
    • Dry cleaning/laundry service
    • Laundry facilities
    • Luggage storage
    • Porter/bellhop

    Facilities

    • Elevator
    • ATM/banking

    Accessibility

    • In-room accessibility
    • Wheelchair-accessible parking
    • Wheelchair-accessible concierge desk
    • Wheelchair-accessible path to lift

    Languages Spoken

    • English
    • Indonesian

    In the room

    Home comforts

    • Air conditioning
    • Slippers
    • Iron/ironing board (on request)

    Sleep well

    • Pillow menu
    • Blackout drapes/curtains
    • Premium bedding

    Things to enjoy

    • Individually decorated
    • Individually furnished

    Freshen up

    • Private bathroom
    • Rainfall showerhead
    • Shower only
    • Free toiletries
    • Hair dryer

    Be entertained

    • 55-inch Smart TV
    • Cable TV channels

    Stay connected

    • Desk
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Awards and affiliations

    This property has signed the UNESCO Sustainable Tourism Pledge.

    Fees & policies

    Mandatory feesPay at property

    You'll be asked to pay the following charges at check-in or check-out:

    • Valentine's Day (14 February) Gala Dinner per adult: IDR 288000
    • Valentine's Day (14 February) Gala Dinner per child: IDR 0 (from 17 to 18 years old)
    • Shuttle transfer per adult: IDR 273000 (one-way)
    • Shuttle transfer per child: IDR 273000 (one-way), (from 17 to 18 years old)

    Optional extras

    • Buffet breakfast is offered for an extra charge of IDR 158000 for adults and IDR 79000 for children (approximately)
    • Airport shuttle service is offered for an extra charge of IDR 273000 per vehicle (one-way, Maximum occupancy 3)
    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)

    Children & extra bedsPay at property

    • Rollaway beds are available for IDR 423500.0 per night

    Pool, spa & gym (if applicable)Pay at property

    • Pool access available from 6:00 AM to 8:00 PM
    • Children under 17 years old are not allowed in the swimming pool, health club, fitness facility, or spa tub without adult supervision

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; the property is cleaned and disinfected with electrostatic spray.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; contactless room service is available; masks are required in public areas.

    Contactless check-in and contactless check-out are available.

    Enhanced food service safety measures are in place.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 hours between bookings.

    This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

    This property affirms that it adheres to the cleaning and disinfection practices of Ecolab (3rd party expert - Global).

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    This property uses eco-friendly cleaning products.

    Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

    For transfers, guests must contact the property before arrival at the number on the booking confirmation.

    The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, debit cards and cash.

    Also known as

    • Grand Mercure Surabaya Hotel SURABAYA
    • Grand Mercure Surabaya Hotel Surabaya
    • Grand Mercure Surabaya Hotel
    • Grand Mercure Surabaya SURABAYA
    • Mercure Surabaya Surabaya
    • Grand Mercure Surabaya Hotel
    • Grand Mercure Surabaya Surabaya

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Grand Mercure Surabaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self and valet parking.
    • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 8:00 PM.
    • Sorry, pets and service animals aren't allowed.
    • You can check in from 2:00 PM - noon. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Contactless check-in and check-out are available.
    • Yes, there's an onsite restaurant. The dining venue will be unavailable from July 1 2021 to January 1 2022 (dates subject to change). Nearby restaurants include Coffee Toffee (6-min walk), Mango Terrace Resto (10-min walk), and Titik Koma Coffee (2.1 mi).
    • Yes, an airport shuttle is available. The charge is IDR 273000 per vehicle one-way.
    • Grand Mercure Surabaya has an outdoor pool and a health club.
    10,0.Exceptional.
    • 10,0.Exceptional

      Dony, 1 night trip, Jul 27, 2020

      Verified Hotels.com guest review

    See 1 review