Guests
All properties in Costa Mujeres, Quintana Roo, Mexico

Planet Hollywood Beach Resort Cancun - All Inclusive

Costa Mujeres beachfront property with 11 restaurants and health club

  • Free buffet breakfast and free WiFi in lobby
From
ZAR 4,239

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Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, 23028, QROO, Mexico
7,6.Good.
  • This is by far the Best Resort in Riviera Maya. Not even open a year and it’s our 4th…

    Aug 30, 2021

  • Excellent

    Aug 26, 2021

See all 244 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
Walkable
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 648 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 11 restaurants and 9 bars/lounges
  • 4 outdoor pools
  • Free children's club

Feel at home

  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Premium TV channels
  • Television
  • Garden

What’s around

  • On a private beach
  • Mujeres Beach - 2.4 mi / 3.8 km
  • Playa Mujeres Golf Club - 2.8 mi / 4.5 km
  • Punta Sam Beach - 4.5 mi / 7.3 km
  • Punta Sam Ferry Terminal - 4.8 mi / 7.7 km
  • El Meco Archaeological Site - 6.3 mi / 10.1 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Star Class Producers Three Bedroom Suite
  • Star Class Directors Suite Two Bedroom
  • Star Class Producers Two Bedroom Suite Swim Out
  • Directors Suite Two Bedroom
  • Star Class Entourage Suite
  • Star Class Junior Suite Ocean View
  • Star Class Junior Suite
  • Star Class Directors Suite One Bedroom
  • Junior Suite Swim Out
  • Star Class Directors Suite One Bedroom Swim Out
  • Junior Suite
  • Directors Suite One Bedroom
  • Entourage Suite
  • Star Class Junior Suite Swim Out
  • Star Class Producers Two Bedrooms Suite

What’s around

Landmarks

  • On a private beach
  • Mujeres Beach - 2.4 mi / 3.8 km
  • Playa Mujeres Golf Club - 2.8 mi / 4.5 km
  • Punta Sam Beach - 4.5 mi / 7.3 km
  • Punta Sam Ferry Terminal - 4.8 mi / 7.7 km
  • El Meco Archaeological Site - 6.3 mi / 10.1 km
  • Cancún Underwater Museum (Cancún) - 6.5 mi / 10.4 km
  • El Niño Beach - 7.4 mi / 11.9 km
  • Gran Puerto Pier - 8.1 mi / 13.1 km
  • Ultramar Ferry Puerto Juárez - 8.2 mi / 13.1 km
  • Garrafon Natural Reef Park - 9 mi / 14.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 35 min drive
map
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Carretera a Punta Sam SM6 MZA 2 Lot 7-8, Costa Mujeres, 23028, QROO, Mexico

At a glance

Size

  • 648 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (1 year old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

At the property

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • 11 restaurants
  • 9 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • On private beach
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Fitness classes on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Swim-up bar
  • Health club
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Year Built - 2019
  • Elevator
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.

La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Fees & policies

Optional extras

  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Pool, spa & gym (if applicable)Pay at property

  • Pool access available from 7:00 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

Policies

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property accepts Visa, Mastercard, American Express, debit cards and cash.

Also known as

  • Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
  • Planet Hollywood Beach Resort Cancun
  • Planet Hollywood Beach Resort Cancun All Inclusive

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Planet Hollywood Beach Resort Cancun - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Planet Hollywood Beach Resort Cancun - All Inclusive.
  • Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 11 onsite restaurants, featuring international cuisine. Nearby restaurants include la lomita (9.2 mi), Q Bravo (9.3 mi), and Soggy Peso (9.3 mi).
  • No, this property doesn't have a casino, but PlayCity Casino (19-min drive) and Royal Yak Casino and Sports Book (20-min drive) are both nearby.
  • Onsite recreation at Planet Hollywood Beach Resort Cancun - All Inclusive includes aerobics , Pilates, and yoga. Enjoy a swim in one of the 4 outdoor swimming pools or use the all-inclusive property's other amenities, which include 9 bars and a private beach. Planet Hollywood Beach Resort Cancun - All Inclusive also has a health club and spa services, as well as a garden.
7,6.Good.
  • 8,0.Very good

    The property was great. It was very clean and comfortable. The staff was great and very nice. The one thing they need to improve is the process for the covid testing. They need more people to help with that. The food was great.

    Sheronda, 4 night family trip, Aug 2, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Muy buenas vacaciones

    Fue una estancia muy grata muy buenas las instalaciones y la comida en los diferentes opciones de restaurantes esta excelente

    Gerardo, 7 night family trip, Aug 1, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great location!

    Agni checked us in and helped us through out our trip. He was amazing!! Food menus were a bit limited but the food was good.

    Lisa, 3 night family trip, Jul 24, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Slow service

    Check in was super slow and frustrating. Some areas of the pool had terrible food and drinks service.

    Jose, 4 night trip with friends, Jul 15, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Overall it was good...

    Overall stay was good. They have great food and drinks option. The only problem was that the front-end staff and bell boys are not very well coordinated. We had mix up with our rooms, although they tried to correct it the next day. Bell staff didn't take the responsibility of getting our luggage wet and didn't bother to give us the option to dry our clothes. Once you get past the front-end staff, the rest of the service and food was great.

    Cheriyan, 5 night trip with friends, Jul 10, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Lo disfrutamos

    lo bueno Lo primero es la ubicación ya que en esa área había muy poco sargazo y pudimos disfrutar de la playa Lo que nos encantó fue el recibimiento no lo esperábamos ese detalle nos encantó no voy a contar para que sea sorpresa al llegar Algo que definitivamente quiero resaltar es el servicio de toda la gente que trabaja en el hotel excelente el servicio y el cómo se esfuerzan por ayudarte con lo que necesites desde la recepción hasta los restaurantes y las personas que trabajan todas muy amables, la comida sin duda es otro punto a favor y la verdad deliciosa lo que probaras tanto en el buffet como los restaurantes de especialidades destacó aquí el restaurante de comida de la India riquísimo todos la verdad se come muy rico Ahora me iré con los puntos creo yo que necesitan mejorar o que con el tiempo irán mejorando porq la verdad el concepto y el hotel es muy bueno el bar, nosotros contratamos el servicio star class que te incluye mejores licores y la verdad es que si los bares en star class eran muy buenos tanto las bebidas que preparaban como el surtido de licores pero tmb pedíamos en los bares de las albercas y la verdad no me gustaron las bebidas no las sabían preparar no me las podía tomar, la cafetería les falta mucha capacitación para preparar los cafés y falta personal en la noche en recepción tardan mucho en poder ayudarte. Ojo cuidado con caminar descalzo por las albercas yo me caí y vimos a una señora que se cayó y se lastimó muy feo Si lo recomiendo

    Luis, 4 night family trip, Jun 28, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    wonderful vacation

    food ,service and cleaning everything is good except one thing property is so huge if management put some golf cart

    Nasruddin, 4 night family trip, Jun 16, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    I don’t as very disappointed from check in to check out. Called ahead of time to ask about upgrade cost for adult and star class. Quoted different prices for both and glad I didn’t jump on it wasn’t even worth it. Adult side closed at 7pm then they all came to the family side. No social distancing whatsoever and don’t bother asking for a mask they will tell you to go buy some!! Our room was a decent size I purchased entourage suite some how I ended up with directors suite. Don’t think it was much of a difference. Room got cleaned a couple of times and we stayed a week. So not good!! Also, they do not have built in dehumidifier so our room was humid and moldy in certain spots. Felt like I was laying in a wet bed. I saw fan blades fall.Food was average I tried every single restaurant and I ended up liking the sports bar food the best. Service sucked butt, I constantly had to ask for drinks and I always tip even though I didn’t have to. Oh the drinks, awful. I emailed ahead of time to ask the difference in liquors for the inclusive and star class and there wasn’t a big difference and it didn’t really matter because they didn’t have most of them. Also if you’re a beer drinker you’re going to be really disappointed because they’re were hardly no options and if you wanted something other than their domestic beer there was an up charge. I have stayed at smaller resorts and had better food and top shelf liquor for a cheaper price than this place. Basically you’re paying for the name!

    7 night trip with friends, Jun 12, 2021

    Verified Expedia guest review

  • 2,0.Poor

    This place is terrible the worst vacation I’ve ever taken. The staff is very slow, they’re to the point of disrespect. To eat at any of the restaurants you will take about 2 hours waiting to be seated. They don’t let you reserve in advance everything is first come. There is only one restaurant that they let you reserve and that’s the hibachi, you have to reserve it on the same day at 8am otherwise it will be “fully booked” everything here is supposedly fully booked but really isn’t. It’s pretty crazy. The pizza place forget it. It’s the most disrespectful, they tell you 45 mins, then once I came back told me another 30 mins, I went back after the 30 mins and they told me another 20mins, I had to leave with no pizza. Then I found out that’s it’s because people tip the cook to get it faster. That’s the only way they give you the pizza in 10mins. This is unfair and disrespectful. We went to complain and all they did was give us excuses. They didn’t fix anything. The entertainment is the worst. They have no entertainment during the day and the night one is trash. They don’t even have background music at the family side. The only way you’ll have more fun is at the adult pool. This place is not worth it. I don’t recommend don’t waste you money and time.

    7 night romance trip, Jun 11, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    I really love the stay @ the planet Hollywood, the only bad thing was that when I check in I request a handicap room because my husband has ALS lou Gahrig decease he can’t move @ all, the guy that help me @ the check in he said that planet Hollywood doesn’t have handicap rooms at all he said that I need to go to the pharmacy and buy my husband a chair to take him a shower, the first night my daughter and myself try to put my husband in the bathroom unfortunately we drop him hurting himself and hurting my left toe that didn’t stop bleeding, other than that everything is nice and clean, we check out 3 days before we decided to come to the Marriott Cancun

    4 night family trip, Jun 10, 2021

    Verified Expedia guest review

See all 244 reviews