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All properties in Costa Mujeres, Quintana Roo, Mexico

Planet Hollywood Beach Resort Cancun - All Inclusive

All-inclusive beachfront hotel with health club, near Mujeres Beach

  • Free buffet breakfast and free WiFi in lobby
From
ZAR 7,375

Image gallery

  • Water Park
  • Water Park
  • Beach
  • Pool
  • Water Park
Water Park. Image 1 of 146.
1 / 146Water Park
7,8.Good.
  • The resort was beautiful. The amenities great. The beach not no good. But that is nature…

    Jun 1, 2021

  • They couldn’t find my reservation at first. Then their electricity was going off…

    May 29, 2021

See all 125 reviews

Official standards

This property advises that it adheres to Intertek Cristal (3rd party expert - Global) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Quiet
Dining options
Convenient
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 648 smoke-free guestrooms
  • Daily housekeeping
  • On a private beach
  • 11 restaurants and 9 bars/lounges
  • 4 outdoor pools
  • Free children's club

For families

  • Children's pool
  • Children's club (free)
  • Private bathroom
  • Premium TV channels
  • Television
  • Garden

What’s around

  • On a private beach
  • Mujeres Beach - 28 min walk
  • Playa Mujeres Golf Club - 2.4 mi / 3.8 km
  • Garrafon Natural Reef Park - 9 mi / 14.5 km
  • Punta Sam Beach - 4.4 mi / 7.1 km
  • Punta Sam Ferry Terminal - 4.8 mi / 7.7 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Star Class Producers Three Bedroom Suite
  • Star Class Directors Suite Two Bedroom
  • Star Class Producers Two Bedroom Suite Swim Out
  • Directors Suite Two Bedroom
  • Star Class Entourage Suite
  • Star Class Junior Suite Ocean View
  • Star Class Junior Suite
  • Star Class Directors Suite One Bedroom
  • Junior Suite Swim Out
  • Star Class Directors Suite One Bedroom Swim Out
  • Junior Suite
  • Directors Suite One Bedroom
  • Entourage Suite
  • Star Class Junior Suite Swim Out
  • Star Class Producers Two Bedrooms Suite

Location

  • On a private beach
  • Mujeres Beach - 28 min walk
  • Playa Mujeres Golf Club - 2.4 mi / 3.8 km

What’s around

Landmarks

  • On a private beach
  • Mujeres Beach - 28 min walk
  • Playa Mujeres Golf Club - 2.4 mi / 3.8 km
  • Garrafon Natural Reef Park - 9 mi / 14.5 km
  • Punta Sam Beach - 4.4 mi / 7.1 km
  • Punta Sam Ferry Terminal - 4.8 mi / 7.7 km
  • El Meco Archaeological Site - 6.2 mi / 10 km
  • Cancún Underwater Museum (Cancún) - 6.4 mi / 10.3 km
  • El Niño Beach - 7.5 mi / 12 km
  • Gran Puerto Pier - 8.1 mi / 13 km
  • Ultramar Ferry Puerto Juárez - 8.3 mi / 13.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

At a glance

Hotel size

  • This hotel has 648 rooms

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (1 year old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Free children's club

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas

Parking

  • No onsite parking

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • Children's club (free)

Food and drink

  • Free buffet breakfast daily
  • 11 restaurants
  • 9 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Swim-up bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • On private beach
  • Beach umbrellas
  • Number of outdoor pools - 4
  • Children's pool
  • Fitness facilities
  • Spa services on site
  • Fitness classes on site
  • Pilates classes on site
  • Yoga classes/instruction on site
  • Swim-up bar
  • Health club
  • Pool sun loungers
  • Pool umbrellas

Working away

  • Business center
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Year Built - 2019
  • Elevator
  • Garden
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Ceiling fan
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

Things to enjoy

  • Furnished balcony or patio

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Designer toiletries
  • Hair dryer

Be entertained

  • Flat-screen TV
  • Premium TV channels

Stay connected

  • Desk
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

All inclusive

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages.

Dining

So Cal Gourmet Emporium - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.

East Sushi & Teppanyaki - This restaurant specializes in Japanese cuisine and serves dinner only. Open daily.

Sunset Strip Steakhouse - This steakhouse serves dinner only. Open daily.

La Cocina Mexican Cuisine - This restaurant specializes in Mexican cuisine and serves dinner only. Open daily.

Gusto Italian Trattoria - This restaurant specializes in Italian cuisine and serves lunch and dinner. Open daily.

Small print

Also known as

  • Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
  • Planet Hollywood Beach Resort Cancun All Inclusive
  • Planet Hollywood Beach Resort Cancun - All Inclusive Hotel
  • Planet Hollywood Beach Resort Cancun

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Policies

Only registered guests are allowed in the guestrooms.

Pool access available from 7:00 AM to 8:00 PM.

Guests can rest easy knowing there's a fire extinguisher and a smoke detector on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 between bookings.

This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global).

This property accepts credit cards, debit cards, and cash.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Planet Hollywood Beach Resort Cancun - All Inclusive does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Sorry, there's no onsite parking at Planet Hollywood Beach Resort Cancun - All Inclusive.
  • Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 8:00 PM.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
  • Yes, there are 11 onsite restaurants, featuring international cuisine.
  • No, this hotel doesn't have a casino, but PlayCity Casino (20-min drive) and Royal Yak Casino and Sports Book (21-min drive) are both nearby.
  • Onsite recreation at Planet Hollywood Beach Resort Cancun - All Inclusive includes aerobics , Pilates, and yoga. Enjoy a swim in one of the 4 outdoor swimming pools or use the hotel's other amenities, which include 9 bars and a private beach. Planet Hollywood Beach Resort Cancun - All Inclusive also has a health club and spa services, as well as a garden.
7,8.Good.
  • 10,0.Exceptional

    Bueno pero deben poner atención en los detalles

    El hotel es bonito, la comida es buena pero el gran pero es que están DESORGANIZADOS Pagamos Star class y no Vilma ningun beneficio y nadie nos supo decir El check in es malísimo tarda mucho A Pesar de estar nuevo parece que no tiene mantenimiento ojonaqui Le falta mucho trabajo

    Brett A, 4 night family trip, May 23, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Poor dinning service

    For dinning in restaurants aside buffet, it takes about 1 hour wait to get a table assigned, and then, you'll have to wait another hour for the food to be served Hotel is new, very clean, but feels packed. Flow board guys Mario and Enrique are very kind, great experience

    Guillermo, 5 night family trip, May 15, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Swim Out Suite

    Good food, great drinks, great service/room service, everyone was nice and professional, fun club, restaurants are open food was amazing, the room was so nice the beach water and pools and bars were perfect had a wonderful time with my lady would definitely go back !!

    Taheem, 4 night trip, Mar 27, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Very nice I recommend

    Wilson, 4 night trip with friends, Mar 19, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    loved everything about the hotel, we felt like real stars, great customer service, loved the staff and everyone there had a great vibe. Only thing I would like to change is a faster check in and check out process and also warm pools, it was freezing

    4 night trip with friends, Mar 11, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Beautiful New Hotel, staff still in training. Room has great bed, clean and comfortable. Food well presented but tasteless for Mexico. Breakfast is the best. Drinks are weak. Guest Service was fantastic, thank you Jorge Ficachi for helping us getting our free Covid test appointments and printing documentation. Overall is a great value for the price in a nice windy beach.

    3 night romance trip, Mar 11, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    Great Resort! A+

    Overall we had a great experience. The hotel it’s fantastic and new. Everything it’s very clean and perfect. They have different restaurants and the food it’s very good. The hotel has a perfect atmosphere for family and kids. But it also has an adult area perfect for friends or couple trips. Very recommended. We are planning to go back soon.

    Jorge, 4 night family trip, Mar 8, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    All inclusive. New. clean. Overall resort great. More issues with expedia booking. customer service at expedia was horrible. And as a result tbey just declined to post my review. another bad example from expedia

    5 night romance trip, Feb 28, 2021

    Verified Expedia guest review

  • 8,0.Very good

    Staff was very friendly but not very knowledgeable about the overall facility. Accommodations were new. Management needs improvement. Concierge service needs improving.

    5 night trip, Feb 21, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    This hotel is outstanding. The staff was absolutely amazing. It is a brand new hotel and even though they are still working on some things we never really noticed! We will be back!!

    3 night family trip, Feb 18, 2021

    Verified Expedia guest review

See all 125 reviews