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Hotel Fenix Gran Meliá - The Leading Hotels of the World

Luxury hotel with restaurant, near El Retiro Park

  • Free WiFi
From
ZAR 3,189

Image gallery

  • Hotel Fenix Gran Meliá - The Leading Hotels of the World
  • Hotel Fenix Gran Meliá - The Leading Hotels of the World
  • Suite - Living Area
  • Suite, 1 Bedroom (Red Level Lounge Access 2 Adults & 2 Children) - Living Room
  • Hotel Fenix Gran Meliá - The Leading Hotels of the World
Hotel Fenix Gran Meliá - The Leading Hotels of the World. Image 1 of 69.
1 / 69Hotel Fenix Gran Meliá - The Leading Hotels of the World
9,2.Superb.
  • The furnishings, view from the window, staff and service was excellent.

    Mar 13, 2020

  • Highly recommended. Great location and great service.

    Mar 3, 2020

See all 304 reviews

Official standards

This property advises that it adheres to Stay Safe with Meli� (Meli�) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 24 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Safe
Walkable
Shopping
Dining options
Convenient
  • Parking available
  • Free WiFi
  • Airport transfer
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 203 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • Health club

What’s around

  • In Salamanca
  • El Retiro Park - 12 min walk
  • Gran Via Street - 15 min walk
  • Thyssen-Bornemisza National Museum - 16 min walk
  • Prado Museum - 19 min walk
  • Puerta del Sol - 22 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Classic Room
  • Premium
  • Room
  • One Bedroom Suite Red Level Lounge Access
  • Gran Premium with Jacuzzi Red Level Lounge Access
  • Suite
  • Supreme
  • Junior Suite Red Level Lounge Access
  • Deluxe Junior Suite Red Level Lounge Access
  • Presidential Double Room
  • Suite, 1 Bedroom (Red Level Lounge Access 2 Adults & 2 Children)
  • Suite, 1 Bedroom (Red Level Lounge Access 2 Adults & 1 Child)
  • Suite, 1 Bedroom (Red Level Lounge Access 3Adults & 1Child)
  • Suite, 2 Bedrooms
  • Family Room
  • Family Room
  • Penthouse (Suite Red Level Lounge Access 4Adults)
  • Penthouse (2 Adults + 2 Children)
  • Penthouse (3 Adults + 1 Child)
  • One Bedroom Master Suite Red Level (2Adults & 1Kid)
  • Presidential Penthouse (Suite Red Level Lounge Access 2Adults & 2Kids)
  • Presidential Penthouse (Suite Red Level Lounge Access 3Adults & 1Kid)
  • Premium Room (3 Adults)
  • Premium Room (2 Adults + 1 Child)
  • Deluxe Room (Level 3 Adults)
  • Deluxe Room (Red Level 2 Adults + 1 child)
  • Suite, 2 Bedrooms (Red Level 4 Adults + 1 Child)
  • Presidential Suite (Red Level penthouse 2 Adults+1Child)
  • Penthouse (2 Adults + 1 Child)

Location

  • In Salamanca
  • El Retiro Park - 12 min walk
  • Gran Via Street - 15 min walk

What’s around

Landmarks

  • In Salamanca
  • El Retiro Park - 12 min walk
  • Gran Via Street - 15 min walk
  • Thyssen-Bornemisza National Museum - 16 min walk
  • Prado Museum - 19 min walk
  • Puerta del Sol - 22 min walk
  • Plaza Mayor - 27 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 27 min walk
  • Royal Palace of Madrid - 33 min walk
  • Santiago Bernabeu Stadium - 37 min walk
  • Madrid Rio - 40 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 19 min drive
  • Madrid Recoletos Station - 5 min walk
  • Nuevos Ministerios Station - 29 min walk
  • Madrid Atocha Station - 29 min walk
  • Colon Station - 4 min walk
  • Serrano Station - 5 min walk
  • Velazquez Station - 8 min walk
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)

At a glance

Hotel size

  • This hotel has 203 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Babysitting/childcare*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite self parking (EUR 35.00 per day)

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness facilities
  • Spa treatment room(s)
  • Health club

Working away

  • 24-hour business center
  • Conference space
  • Conference space size (feet) - 1292
  • Conference space size (meters) - 120
  • One meeting room

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1953
  • Elevator
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility

Languages Spoken

  • English
  • French
  • Italian
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Bathrobes
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Rainfall showerhead
  • Bidet
  • Designer toiletries
  • Hair dryer

Be entertained

  • 37-inch plasma TV
  • Satellite TV channels
  • DVD player

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Special features

Dining

Restaurant Caray - Onsite restaurant.

DRY Martini - Onsite cocktail bar.

Awards and affiliations

Green / Sustainable Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of the Leading Hotels of the World.

Small print

Also known as

  • Hotel Fenix Gran Meliá
  • Gran Melia Fénix The Leading Hotels of the World
  • Hotel Fenix Gran Meliá - The Leading Hotels of the World Hotel
  • Hotel Fenix Gran Meliá - The Leading Hotels of the World Madrid
  • Gran Melia Fenix Hotel
  • Gran Melia Fenix Hotel Madrid
  • Gran Melia Fenix Madrid
  • Gran Melia Hotel Madrid
  • Gran Melia Madrid

Optional extras

Self parking costs EUR 35.00 per day

Buffet breakfast is offered for an extra charge of EUR 30 per person (approximately)

Babysitting/childcare is available for an extra charge

Airport shuttle service is offered for an extra charge of EUR 105 per vehicle (one way)

Area shuttle service is offered for an extra charge

Policies

Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of No between bookings.

This property affirms that it follows the cleaning and disinfection practices of Stay Safe with Meli� (Meli�).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Fenix Gran Meliá - The Leading Hotels of the World does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs EUR 35.00 per day.
  • Sorry, pets aren't allowed.
  • You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, there's an onsite restaurant, Restaurant Caray. Nearby restaurants include Ten Con Ten (3-min walk), Salón Cascabel (3-min walk), and Rocambolesc (3-min walk).
  • Yes, an airport shuttle is available. The charge is EUR 105 per vehicle one way.
  • No, this hotel doesn't have a casino, but Casino Gran Via (19-min walk) and Casino de Madrid (19-min walk) are both nearby.
  • Maintain your daily exercise routine at the health club.
9,2.Superb.
  • 8,0.Very good

    everything was perfect ,room doesn't have charger for iPhone new generation and getting little bit old

    3 night business trip, Feb 12, 2020

    Verified Expedia guest review

  • 6,0.Good

    The room was small, not nice and with a terrible view

    NicolasVergara, 4 night family trip, Feb 6, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Exceptional staff

    All hotel staff were absolutely wonderful! Rooms are runner down but the amazing staff really make this hotel a winner!

    Murad, 4 night family trip, Jan 28, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    Good location for shopping. Good service attitude of all employees, nice bar, good but not excellent breakfast. Rooms extremely small.

    2 night family trip, Jan 9, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Great staff ,Friendly

    George, 1 night family trip, Jan 6, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    This is a great hotel. Well located, excellent staff and beautiful property. The services is impeccable.

    IvetteMila, 6 night trip with friends, Jan 3, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    The service was very good . Breakfast was great . The hotel has great rooms.

    4 night family trip, Dec 5, 2019

    Verified Expedia guest review

  • 10,0.Exceptional

    Excellent again

    This was a return visit, again staying at the Red Level. The rooms are super comfortable and service at Red Level impeccable. The variety of food available in the Red Level lounge has greatly improved , delicious little filled rolls, quiche and cake amongst many other offerings. My only criticism would be the breakfast buffet served on the ground floor. The service was very poor and breakfast offerings not very appetising. We waited ages for plates to be cleared and to get served coffees by a very dis-interested waitress. Apart from this minor complaint, all else was wonderful. We would definitely return!

    John, 3 night trip, Dec 2, 2019

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Very good choice of hotel . Great service and excellent ubication

    5 night family trip, Nov 28, 2019

    Verified Expedia guest review

  • 6,0.Good

    The food at the hotel is terrible (choices and quality). Most of the staff do not speak English.

    7 night family trip, Nov 26, 2019

    Verified Expedia guest review

See all 304 reviews