Crowne Plaza Dubai, an IHG Hotel

Photo gallery for Crowne Plaza Dubai, an IHG Hotel

Primary image
Outdoor pool
Terrace/patio
Presidential Suite, Non Smoking | Minibar, in-room safe, individually decorated, individually furnished
Minibar, in-room safe, individually decorated, individually furnished

Overview of Crowne Plaza Dubai, an IHG Hotel

Crowne Plaza Dubai, an IHG Hotel

5.0 star property
Luxury hotel with 7 restaurants, near Dubai Garden Glow

8,0/10 Very good

896 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air conditioning
Map
Sheikh Zayed Road, Po Box 23215, Dubai
Main amenities
  • Daily housekeeping
  • Near the beach
  • 7 restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Breakfast available
  • Internet in the lobby
  • 24-hour health club
  • Sauna
  • Steam room
  • Children's pool
  • Pool bar
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom

Choose dates to view prices

About this area

What's nearby

  • In Trade Center
  • Dubai World Trade Centre - 20 min walk
  • Dubai Aquarium & Underwater Zoo - 37 min walk
  • Dubai Mall - 38 min walk
  • Burj Khalifa - 41 min walk
  • La Mer - 14 min drive
  • Dubai Fountain - 10 min drive
  • BurJuman Mall - 16 min drive
  • Dubai Creek - 8 min drive
  • Dubai Cruise Terminal - 16 min drive
  • City Centre Deira - 15 min drive

Getting around

  • Dubai Intl. Airport (DXB) - 17 min drive
  • Sharjah (SHJ-Sharjah Intl.) - 39 min drive
  • Al Maktoum Intl. Airport (DWC) - 48 min drive
  • Emirates Towers Station - 7 min walk
  • Financial Centre Station - 16 min walk
  • Al Jafiliya Station - 25 min walk
  • Airport shuttle (surcharge)

About this property

Crowne Plaza Dubai, an IHG Hotel

5-star luxury hotel near Dubai Mall
Crowne Plaza Dubai, an IHG Hotel is located close to Dubai World Trade Centre, and provides a roundtrip airport shuttle, a poolside bar, and a coffee shop/cafe. Treat yourself to a massage, a body scrub, or a body wrap at Crowne Fitness, the onsite spa. Be sure to enjoy a meal at any of the 7 onsite restaurants, which feature international cuisine and al fresco dining. Free in-room WiFi is available to all guests, along with a hair salon and dry cleaning/laundry services.
Additional perks include:
  • An outdoor pool and a children's pool
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), limo/town car service, and a ballroom
  • Luggage storage, ATM/banking services, and multilingual staff
  • Guest reviews say great things the family-friendly amenities, breakfast, and proximity to the airport
Room features
All 568 individually furnished rooms boast comforts such as 24-hour room service and laptop-friendly workspaces, in addition to thoughtful touches like air conditioning and separate sitting areas.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cribs/infant beds
  • Bathrooms with deep soaking tubs and free toiletries
  • Flat-screen TVs with premium channels
  • Wardrobes/closets, separate sitting areas, and coffee/tea makers

Languages

Arabic, English, Filipino, German, Hindi, Russian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

At a glance

Hotel size

  • 568 rooms
  • Arranged over 23 floors

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Express check-in/out
  • Minimum check-in age - 21
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • For more details, please contact the property using the information on the booking confirmation
  • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21
  • Local laws may restrict unmarried guests from sharing a room

Children

  • One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Wheelchair-accessible parking on site
  • Onsite parking limited

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 7 restaurants
  • Bar/lounge
  • Poolside bar
  • Coffee shop
  • Coffee/tea in a common area
  • Private dining
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Children's pool
  • Babysitting (surcharge)

What to do

  • Beach nearby

Working away

  • Business center
  • 15 meeting rooms
  • Computer station
  • Conference center (3961 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • On-site car rental
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 3 buildings/towers
  • Built in 1994
  • ATM/banking
  • Safe-deposit box at front desk
  • 24-hour health club
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages

  • Arabic
  • English
  • Filipino
  • German
  • Hindi
  • Russian

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels
  • Pay movies

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

What to enjoy

  • Individually furnished and decorated
  • Separate sitting area

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Bathtub only
  • Free toiletries
  • Hair dryer

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi and wired Internet (surcharge)
  • Phone
  • Desk chair

Food and drink

  • Champagne service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Crowne Fitness has 5 treatment rooms. Services include deep-tissue massages, sports massages, Swedish massages, and Thai massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Dining

Al Dana - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner.
Al Fresco - This restaurant specializes in Italian cuisine and serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). Reservations are required. Open daily.
Sakura - This restaurant specializes in Japanese cuisine and serves dinner only. Reservations are required. Open daily.
Chamas Churrascaria - This buffet restaurant specializes in Brazilian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.
Trader Vic's - This restaurant specializes in Mediterranean cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Reservations are required. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: AED 20.00 per accommodation, per night

Optional extras

  • Wired Internet access is available in guestrooms for AED 80 per day (rates may vary)
  • Wired Internet access is available in public areas for AED 80 per day (rates may vary)
  • Buffet breakfast is offered for an extra charge of AED 125 for adults and AED 63 for children (approximately)
  • Airport shuttle service is offered for an extra charge of AED 200 per vehicle (one-way, maximum occupancy 2)

Children & extra beds

  • Babysitting is available for an extra charge
  • Rollaway beds are available for AED 150.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a first aid kit, and window guards on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards, debit cards and cash.

All guests must show a valid passport. This is the only form of identification that is accepted at this property.

Also known as

Crowne Plaza Dubai
Crowne Plaza Hotel Dubai
Dubai Crowne Plaza
Crowne Plaza Dubai Festival City Hotel Dubai
Crowne Plaza Dubai Hotel
Crowne Plaza Dubai
Crowne Plaza Dubai, An Ihg
Crowne Plaza Dubai, an IHG Hotel Hotel
Crowne Plaza Dubai, an IHG Hotel Dubai
Crowne Plaza Dubai, an IHG Hotel Hotel Dubai

Frequently asked questions

Does Crowne Plaza Dubai, an IHG Hotel offer free cancellation for a full refund?
Yes, Crowne Plaza Dubai, an IHG Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Crowne Plaza Dubai, an IHG Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Crowne Plaza Dubai, an IHG Hotel?
Yes, there's an outdoor pool and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.
Are pets allowed at Crowne Plaza Dubai, an IHG Hotel?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Crowne Plaza Dubai, an IHG Hotel?
Yes, there's free self and valet parking. Parking spots may be limited.
Is airport shuttle service offered by Crowne Plaza Dubai, an IHG Hotel?
Yes, an airport shuttle is available. The charge is AED 200 per vehicle one-way.
What are the check-in and check-out times at Crowne Plaza Dubai, an IHG Hotel?
You can check in from 3 PM - midnight. Check-out time is noon. Express check-in and check-out and contactless check-in and check-out are available.
What is there to do at Crowne Plaza Dubai, an IHG Hotel and nearby?
Crowne Plaza Dubai, an IHG Hotel has a spa and an outdoor pool, as well as a 24-hour health club.
Are there restaurants at or near Crowne Plaza Dubai, an IHG Hotel?
Yes, there are 7 onsite restaurants, featuring alfresco dining and international cuisine. Nearby restaurants include Fibber Magee’s (4-min walk), Jashan (4-min walk), and Tresind (5-min walk).
Does Crowne Plaza Dubai, an IHG Hotel have rooms with private spa tubs?
Yes, each room has a deep soaking bathtub.
What's the area around Crowne Plaza Dubai, an IHG Hotel like?
Crowne Plaza Dubai, an IHG Hotel is in Trade Center, a short 7-minute walk from Emirates Towers Station and 11 minutes' walk from Dubai International Financial Centre. Travelers say this hotel is in a good location.

Overall score and ratings

8,0

Very good

8,4/10

Cleanliness

8,4/10

Staff & service

7,7/10

Amenities

7,7/10

Property conditions & facilities

7,0/10

Eco-friendliness

10/10 Exceptional

It was great 😀
Mohammed, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Khadija, 3-night trip
Verified Hotels.com guest review

8/10 Very good

Vishal, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Amir, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Rooms are big and well equipped
Swaib, 5-night business trip
Verified Expedia guest review

8/10 Very good

Rola, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Great location
Emilianne, 6-night trip
Verified Orbitz guest review

6/10 Good

The condition of the hotel is very poor considering the fact that it is a 5 stare hotel. Also, the breakfast was like a bazar there was along line waiting to be seated.
Nawaf, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

I like this property is clean, safe, and peaceful, the swimming pool is clean and walkable to different restaurants and other shops. Also, most of the staff are pleasant, especially one of the housekeepers Suwan (hope I spell his name right). I did not like the chaotic atmosphere during check-in, people don't wait in line, and lots of interruptions. Overall, I got a good experience.
Alimatu, 7-night trip
Verified Expedia guest review

10/10 Exceptional

Great location, busy street that has everything, and many restaurants. Great helpful staff.
Mohammed, 2-night business trip
Verified Expedia guest review