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All properties in Madrid, Community of Madrid, Spain
1 room, 2 adults

H10 Puerta de Alcalá

4-star4 stars
Alcala, 66, Madrid, Madrid, 28009, Spain

4-star hotel with restaurant, near El Retiro Park
  • Free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Lovely hotel, very comfortable, great location. Service was very slow in the bar and at…Aug 18, 2020
  • Maybe it's a culture thing but out of the 5 nights we stayed in this beautiful hotel, we…Mar 10, 2020

H10 Puerta de Alcalá

from ZAR 1,574
  • Double Room
  • Double Room Single Use
  • Double Room, City View
  • Double Room Single Use, City View
  • Superior Room
  • Double Room, Terrace
  • Deluxe Room
  • Basic Double Room Single Use
  • Deluxe Room
  • Deluxe Room (2 adults + 1 child)
  • Superior Room (2 adults + 1 child)
  • Basic Room
  • Superior Room (2 adults + 2 children)

What’s around H10 Puerta de Alcalá


  • In Salamanca
  • El Retiro Park - 3 min walk
  • Gran Via Street - 18 min walk
  • Thyssen-Bornemisza National Museum - 19 min walk
  • Prado Museum - 19 min walk
  • Puerta del Sol - 26 min walk
  • Museo Nacional Centro de Arte Reina Sofia - 29 min walk
  • Plaza Mayor - 31 min walk

Getting around

  • Adolfo Suarez Madrid-Barajas Airport (MAD) - 21 min drive
  • Madrid Recoletos Station - 10 min walk
  • Atocha Cercanías Station - 27 min walk
  • Madrid Atocha Station - 29 min walk
  • Principe de Vergara Station - 2 min walk
  • Retiro Station - 5 min walk
  • Velazquez Station - 6 min walk

At a glance

Key facts

Hotel size

  • This hotel has 138 rooms
  • This hotel is arranged over 6 floors


  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation. The property’s pool will be closed occasionally due to private events on the terrace.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding


  • Pets not allowed (service animals welcome)


  • Free WiFi in public areas

  • Free WiFi in rooms



  • Self parking* on site (limited)

  • Electric vehicle charging point

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Free reception
  • Coffee/tea in a common area
Things to do
  • Outdoor seasonal pool
  • Bicycle rentals nearby
Working away
  • 24-hour business center
  • Conference space
  • Meeting rooms
  • Conference space size (feet) - 1076
  • Conference space size (meters) - 100
  • Conference center
  • Computer station
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Number of buildings/towers - 1
  • Elevator
  • Safe-deposit box at front desk
  • Braille or raised signage
  • In-room accessibility
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • French
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
Sleep well
  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains
  • Soundproofed rooms
Things to enjoy
  • Individually furnished
Freshen up
  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
Be entertained
  • Flat-screen TV
  • Digital TV channels
Stay connected
  • Desk
  • Free WiFi
  • Phone
  • Daily housekeeping
  • In-room safe

H10 Puerta de Alcalá’s small print

Also known as

  • NH Alcalá
  • H10 Puerta Alcalá Hotel
  • H10 Puerta Alcalá Madrid
  • H10 Puerta Alcalá
  • H10 Puerta de Alcalá Madrid
  • H10 Puerta de Alcalá Hotel Madrid
  • H10 Puerta de Alcalá Hotel
  • NH Alcalá Madrid
  • NH Puerta Alcalá Hotel Madrid
  • NH Puerta Alcalá Hotel
  • NH Puerta Alcalá Madrid
  • NH Puerta Alcalá
  • Nh Alcala Hotel Madrid
  • H10 Puerta Alcalá Hotel Madrid


Cash transactions at this property cannot exceed EUR 2500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

  • The seasonal pool is open from May to September.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks and gloves, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Contactless check-in is available.

    Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

    Each guestroom is kept vacant for a minimum of 24 between bookings.

    The property affirms that it adheres to the European Holiday Home Association (EHHA - Europe) sanitization guidelines.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    Optional extras

    Self parking costs EUR 31 per day

    Buffet breakfast is offered for an extra charge of EUR 22 for adults and EUR 11 for children (approximately)

    We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

    FAQs for H10 Puerta de Alcalá

    • Does H10 Puerta de Alcalá offer free cancellation for a full refund?
      Yes, H10 Puerta de Alcalá does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • What are the cleanliness and hygiene measures currently in place at H10 Puerta de Alcalá?
      This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
    • Is parking offered on site at H10 Puerta de Alcalá?
      Yes. Self parking costs EUR 31 per day. Parking spots may be limited.
    • Is there a pool at H10 Puerta de Alcalá?
      Yes, there's a seasonal outdoor pool.
    • Are pets allowed at H10 Puerta de Alcalá?
      Sorry, pets aren't allowed, but service animals are welcome.
    • What are the check-in and check-out times at H10 Puerta de Alcalá?
      You can check in from 2:00 PM to midnight. Check-out time is noon.
    • Are there restaurants at or near H10 Puerta de Alcalá?
      Yes, there's an onsite restaurant that serves international cuisine. Nearby restaurants include La Colonial de Goya (4-min walk), Gobu (4-min walk), and More (5-min walk).

    Recent reviews

    Superb 9,0 From 328 reviews

    Exceptional 10,0
    Great hotel and good location. Service was great and room was really nice
    us3 night trip
    Exceptional 10,0
    Great location and wonderful food.
    Really friendly staff, delicious food, great location and amazing rooftop terrace, so close to Retiro park for early morning runs and late afternoon strolls.
    Thomas, gb2 night trip
    Exceptional 10,0
    Location, Location, Location
    It is an excellent hotel with very convenient location to get from airport and around the city. It is located right next to Salamanca area of Madrid (Great Shopping) and Retiro Park. Very close to Prado Museum and metro station that will take you to all the major Tourist attractions that Madrid offers.
    Constantine, us3 night trip
    Very good 8,0
    Nos gusto mucho el hotel , bien ubicado.
    Liliana C, us7 night family trip
    Very good 8,0
    Xmas in Madrid
    3 days in Madrid over Xmas
    gb3 night trip
    Exceptional 10,0
    Super. Thankyou. .
    Fernando, mx4 night family trip
    Exceptional 10,0
    Very clean, very comfortable, great location.
    Great stay. Very friendly staff with excellent knowledge of English (and willing to humour my poor attempts at Spanish). Room was clean and very comfortable. Location is excellent as you’re right beside Retiro and only a quick walk from the main galleries. Slightly unconvinced at the value for money due to the lack of certain amenities, ie it was too cold to use the only pool (outdoors). But overall would certainly recommend.
    Daniel, gb2 night trip
    Exceptional 10,0
    Most enjoyable stay.
    Excellent friendly personalized service at reception. Nice view from the rooftop restaurant. Located right next to El Retiro, a lovely park full of fountains and sculptures amid beautiful gardens. Spent a delightful Sunday morning in the park and then had lunch in a restaurant overlooking Puerta de Alcalá, an emblematic monument in Madrd.
    Gloria Elena, us2 night family trip
    Fair 4,0
    Very small room
    In spite of the many positive things, the ultrasmall room size overshadowed everything else. We felt claustrophobic in a room which was about 9 square meters and no outside window.....expected more for 130 and some euros.
    Vanessa, ie1 night business trip
    Good 6,0
    Room to small ,no tea or coffee facilities in the room ,this is disgraceful ,bed in very bad condition ,not good value at all
    Jia yun, ie3 night trip

    H10 Puerta de Alcalá

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