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All properties in Cairns (and vicinity), Queensland, Australia

Shangri-La The Marina, Cairns

Luxury hotel with outdoor pool, connected to a shopping center, near Reef Fleet Terminal

  • Free WiFi
From
ZAR 3,024

Image gallery

  • Pool
  • Pool
  • Outdoor Pool
  • Pool
  • Pool
Pool. Image 1 of 149.
1 / 149Pool
8,8.Fabulous.
  • Beautiful hotel. Excellent service and the staff so friendly and helpful.

    May 6, 2021

  • on my first day, "upgrade" me to an old and big suite with limited view where i expected…

    May 4, 2021

See all 839 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • 48 hours Gap period enforced between guest stays -
  • Contactless check-in is available
  • Protective clothing is available to guests
  • Masks are available to guests
  • Gloves are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Dining options
Safe
Shopping
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 255 guestrooms
  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Fitness center

For families

  • Children's pool
  • In-room childcare (surcharge)
  • Rollaway/extra beds (surcharge)
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Cairns Central Business District
  • Cairns Esplanade - 9 min walk
  • Reef Fleet Terminal - 6 min walk
  • Cairns Convention Centre - 11 min walk
  • Mount Whitfield Conservation Park - 2.8 mi / 4.5 km
  • Centenary Lakes Botanic Gardens - 2.9 mi / 4.6 km
The following facilities or services will be unavailable from February 1 2021 to March 31 2021 (dates subject to change):
  • Bar/Lounge(s)

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Deluxe Room, 1 King Bed, Sea View
  • Deluxe Room, Sea View
  • Executive Room, 1 King Bed, Marina View
  • Executive Suite, 1 King Bed, Marina View
  • Executive Twin Room, 2 Queen Beds, Marina View
  • Horizon, Room, 1 King Bed, Marina View
  • Suite, 1 King Bed
  • Horizon Club, Club Suite, Marina View
  • Deluxe Room, 2 Queen Beds
  • Deluxe Room, 1 King Bed
  • Executive Suite
  • Suite, 1 Bedroom

Location

  • In Cairns Central Business District
  • Cairns Esplanade - 9 min walk
  • Reef Fleet Terminal - 6 min walk

What’s around

Landmarks

  • In Cairns Central Business District
  • Cairns Esplanade - 9 min walk
  • Reef Fleet Terminal - 6 min walk
  • Cairns Convention Centre - 11 min walk
  • Mount Whitfield Conservation Park - 2.8 mi / 4.5 km
  • Centenary Lakes Botanic Gardens - 2.9 mi / 4.6 km
  • Skyrail Rainforest Cableway - 9.9 mi / 15.9 km
  • Crystal Cascades - 13.9 mi / 22.3 km
  • Barron Falls Lookout - 20.5 mi / 32.9 km

Getting around

  • Cairns Intl. Airport (CNS) - 14 min drive
  • Cairns Station - 17 min walk
  • Freshwater Station - 18 min drive
  • Redlynch Station - 20 min drive

At a glance

Hotel size

  • This hotel has 255 rooms
  • This hotel is arranged over 5 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Front desk staff will greet guests on arrival. Guests booked in Half Board rate plans will receive breakfast and dinner for adults and up to 2 children age 5 and younger. Children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite self parking (AUD 20.00 per day)
  • Onsite valet parking (AUD 25.00 per day)
  • Wheelchair-accessible parking on site
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 2 bars/lounges
  • Restaurant
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)
  • Coffee/tea in a common area

Things to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby

Working away

  • 24-hour business center
  • Number of meeting rooms - 18
  • Conference space
  • Conference space size (feet) - 4456
  • Conference space size (meters) - 414
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Picnic area
  • Terrace

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available

Languages Spoken

  • Chinese
  • English
  • French
  • Italian
  • Japanese
  • Korean
  • Malay
  • Portuguese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • In-room massage available
  • Separate sitting area
  • Balcony

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch LCD TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

The Backyard - Overlooking the ocean, this bar specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.

Recreation

On Site

  • Fitness facilities

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Scuba diving nearby
  • Segway rental/tour nearby
  • Skydiving nearby
  • Snorkeling nearby

Small print

Also known as

  • Shangri-La Hotel Marina
  • Shangri La Hotel The Marina
  • Shangri La The Marina, Cairns
  • Shangri-la The Marina, Cairns Hotel
  • Shangri-la The Marina, Cairns Cairns
  • Shangri-la The Marina, Cairns Hotel Cairns
  • Shangri-La Hotel Marina Cairns
  • Shangri-La Marina Cairns
  • Shangri-La Marina Hotel
  • Shangri-La Hotel, The Marina, Cairns Hotel Cairns

Optional extras

Credit card charges are subject to an extra charge of 1.5 percent

Late check-out can be arranged for an extra charge of AUD 65 (subject to availability)

Self parking costs AUD 20.00 per day

Valet parking costs AUD 25.00 per day

Rollaway beds are available for AUD 60.0 per night

Cooked-to-order breakfast is offered for an extra charge of AUD 21 for adults and AUD 10.00 for children (approximately)

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.

Only registered guests are allowed in the guestrooms.

Pool access available from 6:00 AM to 7:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

This property accepts credit cards, debit cards, and cash.

Mandatory fees

Deposit: AUD 100 per night

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Shangri-La Hotel, The Marina does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs AUD 20.00 per day. Valet parking costs AUD 25.00 per day.
  • Yes, there's an outdoor pool and a children's pool. Guests have pool access from 6:00 AM to 7:00 PM.
  • Sorry, pets aren't allowed, but service animals are welcome.
  • You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Late check-out is available for a charge of AUD 65 (subject to availability). Express check-in and check-out and contactless check-in and check-out are available.
  • Yes, The Backyard offers alfresco dining, international cuisine, and ocean views. Nearby restaurants include Prawn Star (4-min walk), Salt House (4-min walk), and Tha Fish (4-min walk).
  • No, this hotel doesn't have a casino, but Reef Hotel Casino (5-min walk) and Cazalys Cairns (6-min drive) are both nearby.
  • Have fun with activities like cycling, boat tours, and hiking, and practice your swing at the nearby golf course. Additional recreation nearby includes casino gaming, ecotours, and segway rentals. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness center. Shangri-La Hotel, The Marina also has a picnic area and a garden.
8,8.Fabulous.
  • 4,0.Fair

    Not the trip I expected. As I mentioned in my checkin note, they “upgraded” me into this big and old suite with little view.

    5 night family trip, Apr 30, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Mediocre and tired.

    The overall ambiance of the Shangri-La is just a bit tired and past its prime. The rooms were recently renovated and are pretty nice - despite uncomfortable, saggy single beds pushed together to make a king. But public areas really need attention. It would be a fairly decent 4 star hotel if that’s how it was marketed, but the property falls way short of true 5 star standards. The semi buffet style breakfast is chaotic and the food unimaginative. Eat elsewhere!

    4 night trip, Apr 29, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great stay

    Great location. Clean, spacious room, friendly staff.

    3 night trip, Apr 27, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Stunning Views

    Check in was slow. Our room was spacious and wonderful bathroom products Lo Octaine. Views over the marina magnificent. Will stay again.

    Rodney, 3 night trip, Apr 8, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Lovely hotel

    Cannot fault this hotel at all. Temperatures taken at check in, plus masks and sanitizers in room. Very friendly, helpful staff.

    Susan A, 1 night trip, Mar 26, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Relaxing and enjoyable stay

    Lovely view of the marina and very comfortable room. Staff were very friendly. Hotel location is great, walking distance to shops and restaurants.

    Wei Soung, 1 night trip, Mar 22, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    A great escape

    We loved our 2-night stay at Shangri-La, The Marina. The hotel is in a great location, right on the boardwalk so we enjoyed lovely strolls each morning. Our room overlooked the marina which was perfect for aperitivo drinks on the balcony. Loved spending a whole day poolside, loved everything about our 2 night stay actually.

    Bridget, 2 night trip, Mar 18, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Was a beautiful weekend spent there. Only problem i had was trying to go for a swim in the pool but was not able due to being uncomfortable as couples were in the pool half naked gyrat

    3 night trip, Mar 4, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Beautiful hotel, in a fantastic location. A fabulous stay overall, a couple of minor issues which were quickly addressed. If ever there was an opportunity, would definitely stay again.

    Jenni, 6 night trip, Mar 2, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    We love staying here. It's beautiful. The staff are always friendly and very helpful. We love the Marina View rooms and the King size beds.

    Justine, 4 night family trip, Jan 21, 2021

    Verified Wotif guest review

See all 839 reviews