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All properties in Suzhou, Jiangsu, China

Shangri-La Yuanqu, Suzhou

Luxury hotel with outdoor pool, connected to a shopping center, near Jinji Lake

  • Free WiFi and free parking
From
ZAR 2,287

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  • 	 Executive Suite King Room - Guest Room
  • 	 Executive Suite King Room - Guest Room
  • Indoor Pool
  • Deluxe King Room - Children’s Theme Room
  • 	 Executive Suite King Room - Guest Room
Executive Suite King Room - Guest Room. Image 1 of 65.
1 / 65 Executive Suite King Room - Guest Room
Tower 2, GCL Plaza, 99 Si’an Street, Suzhou, 215028, Jiangsu, China
9,2.Superb.
  • Excellent hotel both in offering, service and location. Can tell the mgmt put in effort…

    Jul 31, 2021

  • Apart from confusion at check in, all is great for this hotel. Well maintained right down…

    Jul 26, 2021

See all 15 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

The following facilities or services will be unavailable from August 9 2021 to December 31 2021 (dates subject to change):
  • Spa/Beauty services
    • Free parking
    • Pool
    • Free WiFi
    • Gym
    • Non-smoking
    • Air Conditioning

    Property highlights

    Main amenities

    • 303 smoke-free guestrooms
    • Daily housekeeping
    • 2 restaurants and bar/lounge
    • Indoor pool and outdoor pool
    • Rooftop terrace
    • Breakfast available

    For families

    • Rollaway/extra beds (surcharge)
    • Connecting/adjoining rooms available
    • Private bathroom
    • Separate bathtub and shower
    • Free toiletries
    • Daily housekeeping

    What’s around

    • Jinji Lake - 11 min walk
    • Yuanrong Times Square - 17 min walk
    • Suzhou International Expo Center - 20 min walk
    • Suzhou Culture and Arts Center - 35 min walk
    • Humble Administrator's Garden - 7.1 mi / 11.4 km
    • Suzhou Museum - 7.4 mi / 11.9 km

    Book this property and collect stamps after your stay

    Remember, collect 10 stamps, get 1 reward* night

    Enter dates for 2 guests

    Guests
    • Deluxe King Room
    • Deluxe Twin Room
    • Premier King Room
    • Premier Twin Room
    • Horizon Deluxe King Room
    • Horizon Deluxe Twin Room
    • Executive Suite King Room
    • Horizon, Premier Room, 1 King Bed

    What’s around

    Landmarks

    • Jinji Lake - 11 min walk
    • Yuanrong Times Square - 17 min walk
    • Suzhou International Expo Center - 20 min walk
    • Suzhou Culture and Arts Center - 35 min walk
    • Humble Administrator's Garden - 7.1 mi / 11.4 km
    • Suzhou Museum - 7.4 mi / 11.9 km
    • Shantang Street - 9.9 mi / 15.9 km
    • Hanshan Temple - 11.6 mi / 18.6 km

    Getting around

    • Hongqiao International Airport (SHA) - 51 min drive
    • Wuxi (WUX-Shuofang) - 34 min drive
    • Suzhou Railway Station - 12 min drive
    • Yixing High-Speed Railway Station - 14 min drive
    • Suzhou North Station - 15 min drive
    map
    See on map
    Tower 2, GCL Plaza, 99 Si’an Street, Suzhou, 215028, Jiangsu, China

    At a glance

    Hotel size

    • This hotel has 303 rooms

    Arriving/leaving

    • Check-in time 2:00 PM-midnight
    • Check-out time is noon

    Restrictions related to your trip

    • Check COVID-19 restrictions.

    Special check-in instructions

    Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

    Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

    Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)

    Pets

    • Pets not allowed

    Internet

    • Free WiFi and wired Internet access in public areas
    • Free WiFi and wired Internet access in rooms

    Parking

    • Free onsite self parking

    Other information

    • Smoke-free property
    *See fees & policies for additional details or extra charges

    In the hotel

    Food and drink

    • Buffet breakfast daily (surcharge)
    • 2 restaurants
    • Restaurant
    • Bar/lounge
    • 24-hour room service
    • Barbecue grills

    Things to do

    • Indoor pool
    • Outdoor pool
    • 24-hour fitness facilities
    • Spa services on site
    • Spa treatment room(s)
    • Fitness classes on site
    • Yoga classes/instruction on site

    Working away

    • Business center
    • One meeting room

    Services

    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Dry cleaning/laundry service
    • Laundry facilities
    • Free newspapers in lobby
    • Luggage storage

    Facilities

    • Elevator
    • Safe-deposit box at front desk
    • Rooftop terrace

    Accessibility

    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower
    • Wheelchair accessible

    Languages Spoken

    • Chinese
    • English

    In the room

    Home comforts

    • Air conditioning
    • Minibar
    • Bathrobes
    • Slippers
    • Iron/ironing board

    Sleep well

    • Down comforter
    • Blackout drapes/curtains
    • Soundproofed rooms
    • Turndown service

    Freshen up

    • Private bathroom
    • Separate bathtub and shower
    • Rainfall showerhead
    • Free toiletries
    • Hair dryer

    Be entertained

    • LCD TV

    Stay connected

    • Desk
    • Free newspaper
    • Free WiFi
    • Phone

    Food and drink

    • Free bottled water

    More

    • Daily housekeeping
    • In-room safe
    • Connecting/adjoining rooms available

    Special features

    Spa

    Guests can pamper themselves by indulging in the onsite spa services. There are 3 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including aromatherapy.

    Dining

    Cafe Hong - Onsite café. Reservations are required.

    Shang Garden - This restaurant specializes in Chinese cuisine and serves lunch and dinner. Reservations are required. Open daily.

    SIP Lounge - Onsite lobby lounge. Happy hour is offered. Open daily.

    Fees & policies

    Optional extras

    • Buffet breakfast is offered for an extra charge of CNY 145.75 for adults and CNY 72.5 for children (approximately)
    • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
    • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

    Children & extra bedsPay at property

    • Rollaway beds are available for CNY 350.0 per night
    • Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds

    Pool, spa & gym (if applicable)Pay at property

    • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

    Hygiene & cleanliness

    This property advises that enhanced cleaning and guest safety measures are currently in place.

    Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

    Personal protective equipment, including masks, will be available to guests.

    Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

    Policies

    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Only registered guests are allowed in the guestrooms.

    Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit on site.

    Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

    This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash.

    The listed child breakfast fee applies to guests age 11 and younger.

    Also known as

    • Shangri-La Hotel Suzhou Yuanqu
    • Shangri Yuanqu, Suzhou Suzhou
    • Shangri La Hotel Suzhou Yuanqu
    • Shangri-La Yuanqu, Suzhou Hotel
    • Shangri-La Yuanqu, Suzhou Suzhou
    • Shangri-La Yuanqu, Suzhou Hotel Suzhou
    • Shangri-La Hotel Yuanqu
    • Shangri-La Suzhou Yuanqu
    • Shangri-La Yuanqu
    • Hotel Shangri-La Hotel, Suzhou Yuanqu Suzhou
    • Suzhou Shangri-La Hotel, Suzhou Yuanqu Hotel
    • Hotel Shangri-La Hotel, Suzhou Yuanqu
    • Shangri-La Hotel, Suzhou Yuanqu Suzhou

    *See fees & policies for additional details or extra charges

    FAQs

    • Yes, Shangri-La Yuanqu, Suzhou does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
    • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
    • Yes, there's free self parking.
    • Yes, there's an indoor pool and an outdoor pool.
    • Sorry, pets aren't allowed.
    • You can check in from 2:00 PM - midnight. There's a charge for early check-in (amount may vary, subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).
    • Yes, there are 2 onsite restaurants, featuring Chinese cuisine. Nearby restaurants include InterContinental Suzhou (12-min walk), Zapata's (3.8 mi), and Blue Marlin (4.5 mi).
    • Onsite recreation at Shangri-La Yuanqu, Suzhou includes aerobics and yoga. Enjoy a swim in the indoor and outdoor pools after a day out and about. Shangri-La Yuanqu, Suzhou also has a 24-hour health club and spa services.
    9,2.Superb.
    • 10,0.Exceptional

      Really good location and great facilities!

      Victor, 1 night trip, Nov 11, 2020

      Verified Hotels.com guest review

    • 10,0.Exceptional

      Really good location and new facilities!

      Victor, 2 night trip, Nov 9, 2020

      Verified Hotels.com guest review

    • 10,0.Exceptional

      We love it

      It's amazing brand new hotel.We spent a very nice weekend there.Good service and cozy room.Thanks very much.

      1 night family trip, Jul 10, 2020

      Verified Hotels.com guest review

    • 10,0.Exceptional

      A lovely stay in a lovely place!

      An excellent stay, despite a few initial issues. The staff were exceptionally accommodating and helpful and the room was truly lovely. The horizon lounge was comfortable though the buffet was aimed toward the Chinese clientele (quite understandably, as we were pretty much the one western family there) - and nice to have drinks available. The gym and pool was high specced and clean. All in all, a lovely stay and we look forward to coming back.

      REBEKAH, 3 night trip, Jun 26, 2020

      Verified Hotels.com guest review

    • 10,0.Exceptional

      Very pleased with our stay

      Our family had a wonderful stay at Shangrila Suzhou Yuanqu. The hotel is up to the usual high standards of a Shangrila hotel. The location quite far from the tourist sites but we prioritized the quality of the rooms. Fortunately, it did not disappoint. All members of our family were very happy with our stay and we would gladly stay here again or recommend this to friends.

      2 night family trip, Dec 22, 2019

      Verified Hotels.com guest review

    • 10,0.Exceptional

      Great service, relatively quiet hotel

      Everything seemed new, though carpet looks like it needs a steam clean. Had the dinner buffet twice - first night was relatively quiet, second night it was much busier. Service on both nights was excellent, food selection was good. They had the local crab in season, so several dishes around it.

      4 night family trip, Nov 11, 2019

      Verified Hotels.com guest review

    • 4,0.Fair

      這是一間表現失常又沒有人性和溫度的香格里拉酒店,從門口接待到工作人員大部份都很冷漠。房間設施很新,但空調溫度是固定的,冬天低溫時沒有暖氣,飯店人員說最高溫度設定上限只到25度,即使你自行設定到28度也沒用,你如果會冷,請你自己想辦法,飯店也沒有電暖器提供。浴室內的浴缸旁邊就是地毯和床,泡個澡地毯都是濕的。飯店的泳池水療部門管理也很差勁,竟然放任沒水準的會員在男賓按摩池的水中使用手機長達數小時,完全束手無策,超誇張的。此外,我是香格里拉酒店的會員,入住前已告知當天是我的生日,但一整天飯店連最基本的說聲生日快樂都沒有,以國際連鎖5星級飯店而言,實在有點扯!

      ERIC, 1 night trip with friends, Nov 27, 2019

      Verified Expedia guest review

    • 8,0.Very good

      WEI-HAO, 2 night trip, Oct 2, 2021

      Verified Hotels.com guest review

    • 10,0.Exceptional

      Yuk Lin Charlotte, 5 night trip, Jul 12, 2021

      Verified Expedia guest review

    • 10,0.Exceptional

      Jia, 1 night family trip, Apr 3, 2021

      Verified Hotels.com guest review

    See all 15 reviews