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Hotel Eden Palace Au Lac

4.0 star property
Lakefront hotel in Montreux City Centre with restaurant and bar/lounge

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Hotel Eden Palace Au Lac

Photo gallery for Hotel Eden Palace Au Lac

Exterior
Breakfast, lunch, dinner served; beach views
Hypo-allergenic bedding, minibar, in-room safe, desk
Daily buffet breakfast (CHF 23.00 per person)
Reception

Overview of Hotel Eden Palace Au Lac

7,8 out of 10 Good
7,8/10 Good

Property highlights

  • Pool
  • Pet-friendly
  • Parking available
  • Free WiFi
  • Restaurant
  • Connecting rooms available
Map
11 Rue Du Theatre, Montreux, VD, 1820
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Breakfast available
  • Ski storage
  • Sauna
  • Self parking
  • Seasonal outdoor pool
  • Room service
  • In-room childcare
  • 24-hour business center
  • Business center
  • Meeting rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television

Room options

View all photos for Family Room, 1 Double Bed with Sofa bed

Hypo-allergenic bedding, minibar, in-room safe, desk

Family Room, 1 Double Bed with Sofa bed

  • 24 sq m
  • City view
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Standard Double Room

  • 18 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 1 Queen Bed

View all photos for Deluxe Double Room

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Double Room

  • 18 sq m
  • Lake view
  • Sleeps 3
  • 1 Double Bed OR 1 Queen Bed

View all photos for Junior Suite

Hypo-allergenic bedding, minibar, in-room safe, desk

Junior Suite

  • 25 sq m
  • Lake view
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

About this area

What's nearby

  • In Montreux City Centre

Getting around

  • Sion (SIR) - 44 min drive
  • Geneva International Airport (GVA) - 67 min drive
  • Montreux (ZJP-Montreux Train Station) - 8 min walk
  • Montreux Station - 8 min walk
  • Glion Station - 25 min walk

Restaurants

  • Restaurant Le Museum - 7 min walk
  • La Rouvenaz - 5 min walk
  • Le Palais Oriental - 1 min walk
  • Molino - 2 min walk
  • Restaurant Dolce - 3 min walk
Map

About this property

Hotel Eden Palace Au Lac

Located near a train station, Hotel Eden Palace Au Lac is a great choice for a stay in Montreux. Guests can take a dip in the seasonal outdoor pool or grab a bite to eat at Chez Gaston, which serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include a bar/lounge, a sauna, and a terrace.

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 100 rooms
  • Arranged over 5 floors

Arriving/Leaving

  • Check-in time from 3 PM - anytime
  • Minimum check-in age: 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (5 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Onsite self parking (CHF 25 per night)

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

Traveling with children

  • Children stay free (see details)
  • Childcare in room (surcharge)
  • Children's menu

What to do

  • Personal watercraft (motorized)
  • Access to nearby indoor pool
  • Bicycle rentals nearby
  • Skiing nearby
  • Water skiing nearby
  • Snowboarding nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference space

Services

  • 24-hour front desk
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers
  • Ski storage

Facilities

  • 1 building/tower
  • Built in 1896
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Television in common areas
  • Seasonal outdoor pool
  • Sauna

Accessibility

  • Elevator

Room amenities

Be entertained

  • 110-cm flat-screen TV
  • Cable TV channels

Home comfort

  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone
  • Desk chair

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Chez Gaston - This beachfront restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: CHF 3.00 per person, per night. This tax does not apply to children under 16 years of age.
  • Tourism fee: CHF 5.00 per person, per night

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CHF 23.00 per person

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Rollaway beds are available for CHF 69.00 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 25.00 per pet, per night

Parking

  • Self parking costs CHF 25 per night
  • Guests must contact this property in advance to reserve onsite parking

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from June 15 to September 01

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place and guests are provided with hand sanitizer.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property accepts credit cards, mobile payments and cash.

Also known as

Eden Au Lac
Eden Lac
Eden Palace Au Lac
Eden Palace Au Lac Hotel
Eden Palace Au Lac Montreux
Hotel Eden Au Lac
Hotel Eden Palace
Hotel Eden Palace Au Lac
Hotel Eden Palace Au Lac Montreux
Lac Palace
Eden Palace Au Lac Hotel Montreux
Hotel Eden Palace Au Lac Hotel
Hotel Eden Palace Au Lac Montreux
Hotel Eden Palace Au Lac Hotel Montreux

Frequently asked questions

Does Hotel Eden Palace Au Lac offer free cancellation for a full refund?
Yes, Hotel Eden Palace Au Lac does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Hotel Eden Palace Au Lac?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Hotel Eden Palace Au Lac?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Hotel Eden Palace Au Lac?
Yes, pets are welcome. There's a charge of CHF 25.00 per pet, per night. Service animals are exempt from fees.
Is parking offered on site at Hotel Eden Palace Au Lac?
Yes. Self parking costs CHF 25 per night.
What are the check-in and check-out times at Hotel Eden Palace Au Lac?
You can check in from 3 PM - anytime. Check-out time is noon.
Is there an onsite casino at Hotel Eden Palace Au Lac?
No, this hotel doesn't have a casino, but Montreux Casino (1-min walk) is nearby.
What is there to do at Hotel Eden Palace Au Lac and nearby?
During the winter, enjoy nearby recreation like snowboarding and skiing, and return when the snow melts for cycling and water skiing. Enjoy amenities like a seasonal outdoor pool, a sauna, and a garden. Hotel Eden Palace Au Lac also has access to a nearby indoor pool.
Are there restaurants at or near Hotel Eden Palace Au Lac?
Yes, Chez Gaston offers beachfront dining.
What's the area around Hotel Eden Palace Au Lac like?
Hotel Eden Palace Au Lac is located on the boardwalk in Montreux City Centre, a short 8-minute walk from Montreux (ZJP-Montreux Train Station) and 2 minutes' walk from Place du Marche.

Reviews

7,8

Good

8,2/10

Cleanliness

8,2/10

Staff & service

7,4/10

Amenities

7,2/10

Property conditions & facilities

7,6/10

Eco-friendliness

Reviews

10/10 Exceptional

Lewis, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Average at best
We booked a Family Room to have some extra space but we were allocated a Standard Room at check-in. It took much insistence that we didn't want to be downgraded (unless we were offered a discount) and the hassle of being assigned a second Standard Room before the receptionist begrudgingly offered us a Deluxe Room instead. The Deluxe Room was very nice, but a lot of time and energy was spent going back and forth to rooms and the reception desk to get it sorted. We picked the hotel as it was a short walk away from the Montreux Jazz Festival which would be running during our visit. We wanted to be away from the noise and chaos of the festival but still have good access and the hotel is ideally located from this perspective. However, the Casino next door was holding an all-day pool party on the day of our arrival and had loud music blaring all day (sadly not jazz!). It was impossible to relax by the hotel pool, enjoy lunch on the terrace or relax in our room due to the excessive noise. Whilst clearly not the hotel's fault, it was a scheduled event and we should have been pre-warned about this before our stay as it severely impacted our enjoyment. Service was so-so. Some of the staff were OK, others clearly not suited for customer service roles. Check-out wasn't much better, we were charged for Tourist Tax despite having paid it on arrival, luckily we still had the receipt. Again, was resolved but it took work to achieve.
Joanna, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Ping, 1-night trip
Verified Hotels.com guest review

2/10 Poor

Never Again!! Do not even think about it!!
We check in and noticed 1 room had broken AC. Went to lobby to request change and manager thought he was doing me favor in providing fans!! We did not pay almost $500 per room per night to have fans when they are advertising as they are a 5 star hotel and AC has been broken for days!! Guest were complaining for this issue at front desk and they were just giving excuse that AC broke the day before. BULLsh….!Breakfast was nasty, not even my kids could eat. The only good thing about stay was view from room. NEVER AGAIN!! DO NOT STAY HERE!!
Silvana, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Very good location and nice property
Corina, 1-night trip
Verified Expedia guest review

6/10 Good

Bella, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Great location, right on the lake!
Ty, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Zhimin, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Gorgeous hotel in beautiful Montreux with the most amazing in-room view I have ever had. The views were so incredible, we ended up cancelling our plans for the afternoon and lunched on the veranda. Absolutely incredible experience.
Jane, 1-night romance trip
Verified Expedia guest review

4/10 Fair

Hotel is at a great location. Nice condition and lake facing rooms are better experience than the strrrt facing rooms. The biggest turn off was the rudeness of the staff.
1-night family trip
Verified Hotels.com guest review