Guests
All properties in Monterrey, Nuevo Leon, Mexico

Sheraton Ambassador Hotel

City-center hotel within walking distance of Macroplaza

  • Free WiFi in lobby
From
ZAR 1,170

Restrictions related to your trip

This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Image gallery

  • Deluxe Room, 1 King Bed, Non Smoking - Guest Room
  • Deluxe Room, 1 King Bed, Non Smoking - Guest Room
  • Deluxe Room, 1 King Bed, Non Smoking - Living Area
  • Deluxe Room, 1 King Bed, Non Smoking - Living Area
  • Deluxe Room, 1 King Bed, Non Smoking - Guest Room
Deluxe Room, 1 King Bed, Non Smoking - Guest Room. Image 1 of 56.
1 / 56Deluxe Room, 1 King Bed, Non Smoking - Guest Room
Av Hidalgo 310 Oriente, Monterrey, 64000, NL, Mexico
8,0.Very good.
  • Room was very out dated. Beds very uncomfortable, sheets rough and old, not enough…

    Mar 26, 2022

  • Trip was to visit family and enjoy a little gambling in the casinos.

    Jan 20, 2022

See all 1,012 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Gap period enforced between guest stays - 72 hours
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Dining options
Shopping
Convenient
Safe
  • Parking available
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 229 smoke-free guestrooms
  • Daily housekeeping
  • Breakfast available
  • Room service
  • Self parking
  • 24-hour business center

For families

  • Free cribs/infant beds
  • Rollaway/extra beds (free)
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries

What’s around

  • In Monterrey Centro
  • Macroplaza - 7 min walk
  • Barrio Antiguo - 8 min walk
  • Santa Lucia Riverwalk - 14 min walk
  • Monterrey Institute of Technology - 37 min walk
  • Cintermex - 44 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Classic Room, 2 Double Beds, Non Smoking
  • Classic Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 Double Bed, Non Smoking
  • Deluxe Room, 2 Double Beds, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking
  • Club Suite, 2 Bedrooms, Non Smoking

What’s around

Landmarks

  • In Monterrey Centro
  • Macroplaza - 7 min walk
  • Barrio Antiguo - 8 min walk
  • Santa Lucia Riverwalk - 14 min walk
  • Monterrey Institute of Technology - 37 min walk
  • Cintermex - 44 min walk
  • Plaza Mexico - 3 min walk
  • Auditorium Pabellón M - 5 min walk
  • Museo Metropolitano de la Ciudad de Monterrey - 5 min walk
  • Museo de Arte Contemporaneo (MARCO) - 6 min walk
  • Metropolitan Cathedral of Our Lady of Monterrey - 6 min walk

Getting around

  • General Mariano Escobedo Intl. Airport (MTY) - 27 min drive
  • Padre Mier Station - 5 min walk
  • General I. Zaragoza Station - 6 min walk
  • Fundadores Station - 14 min walk
map
See on map
Av Hidalgo 310 Oriente, Monterrey, 64000, NL, Mexico

At a glance

Hotel size

  • This hotel has 229 rooms
  • This hotel is arranged over 12 floors

Arriving/leaving

  • Check-in time 3:00 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local and health advisories for this destination before you book.

Special check-in instructions

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets allowed (dogs only)*
  • Restrictions apply*
  • 1 per room (up to 44 lbs)
  • Food and water bowls available

Internet

  • Free WiFi in public areas

Parking

  • Onsite self parking (MXN 110 per night; includes in/out privileges)
  • Onsite parking limited
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property
*See fees & policies for additional details or extra charges

In the hotel

Food and drink

  • Full breakfast daily (surcharge)
  • Room service (during limited hours)

Working away

  • 24-hour business center
  • Business center
  • Number of meeting rooms - 11
  • Conference space
  • Conference space size (feet) - 9688
  • Conference space size (meters) - 900
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Elevator
  • ATM/banking
  • Television in common areas

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Lowered electrical outlets in bathroom
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Transfer shower
  • Visual fire alarm
  • Lever door handles

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Iron/ironing board (on request)

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer

Be entertained

  • LED TV
  • Premium TV channels

Stay connected

  • Free local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of MXN 300 for adults and MXN 150 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

PetsPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of MXN 1150 per pet, per stay, plus a one-time cleaning fee of MXN 1330

ParkingPay at property

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Self parking costs MXN 110 per night with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; masks are required in public areas.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 72 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

Guests can rest easy knowing there's a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Breakfast rate categories do not include breakfast for children. A separate breakfast fee may apply to extra persons below 18 years and is payable onsite.

Also known as

  • Hotel Ambassador Monterrey
  • Sheraton Hotel Monterrey
  • Sheraton Ambassador Hotel Monterrey
  • Sheraton Ambassador
  • Sheraton Ambassador Hotel Hotel
  • Sheraton Ambassador Hotel Monterrey
  • Sheraton Ambassador Hotel Hotel Monterrey
  • Hotel Sheraton Ambassador Monterrey
  • Monterrey Sheraton
  • Monterrey Sheraton Ambassador
  • Sheraton Ambassador
  • Sheraton Ambassador Hotel
  • Sheraton Ambassador Monterrey
  • Sheraton Ambassador Monterrey Hotel
  • Sheraton Monterrey

*See fees & policies for additional details or extra charges

FAQs

  • Yes, Sheraton Ambassador Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Self parking costs MXN 110 per night. Parking spots may be limited.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 44 lbs per pet. There's a charge of MXN 1150 per pet, per stay. Food and water bowls are available.
  • You can check in from 3:00 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out and contactless check-out are available.
  • Yes. Nearby restaurants include Cafeteria Gaby (3-min walk), Sierra Madre Brewing Co (4-min walk), and Asador La Vaca Argentina (5-min walk).
  • No, this hotel doesn't have a casino, but Casino Monterrey (6-min walk) and Casino Jubilee (7-min drive) are both nearby.
8,0.Very good.
  • 2,0.Poor

    Really sad and outdated hotel. They don’t have self parking the only option to park is valet parking, so if you like options this is a bad start. For a Sheraton hotel, room looked like a cheap motel. We chose the classic room but perhaps they should just get rid of this option and just update everything it was a disgusting experience, glad we only stayed one night. The room had mold in the ceiling, old smell, loud weird toilet sounds and sink clogged after brushing teeth, only ONE small water bottle, only ONE half used toilet paper. There are better options for the similar price point in the area. The only positive out of this hotel was the breakfast included. Decent variety. Overall, don’t recommend!

    Manuel, 1 night family trip, Jan 1, 2022

    Verified Expedia guest review

  • 10,0.Exceptional

    The hotel was super clean and in an excellent location, room looked amazing and was really confortable

    Juan, 5 night family trip, Dec 24, 2021

    Verified Expedia guest review

  • 6,0.Good

    Central but oldish

    Unfortunately the hotel is getting very old and need some refurbish in the rooms. The smell a cigarette is terrible.

    Jhon, 2 night business trip, Dec 12, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    The hotel needs more attention in the rooms

    Giovanni, 2 night family trip, Dec 10, 2021

    Verified Expedia guest review

  • 4,0.Fair

    Disappointed

    The hotel staff are friendly but the room had mold on the ceiling, around vents and the smoke detector. Dust clumps hanging from ceiling, heater was not functioning. Hotel lobby gives a false impression that does not represent the true condition found in the rooms. Will stay again sadly..

    Daniel, 3 night trip, Dec 10, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    The property is extremely run down old and outdated. I checked in and checked out. Luckily the staff was understandable and allowed me to cancel my two day reservation.

    Juan or Sergio Ramirez, 2 night trip with friends, Dec 10, 2021

    Verified Expedia guest review

  • 8,0.Very good

    conveniently located and good option

    this is a nice hotel, after being renewed a couple of years back, it is definitely a choice, if the price is right. When compared to similar hotels, I've stayed here with family since it is well located continently next to constitution avenue with quick access to tune de loma larga, and morones prieto. So if the price is ok then book it!

    Jose Martin, 1 night family trip, Dec 7, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Unfortunately this time around our stay was not what we’ve experienced in the past. We got locked out of our room 3-4 times per day the first 2 days. We spent more time waiting in the hallway to be let-in that in the room resting. We got switched to another room day 3 and the toilet clogged and we got locked-out again!! However, staff were friendly and helpful but that itself didn’t work out for me due to pressing time and matters I had to attend to. I was allowed extra time to rest and pack then depart. Great hotel just very unfortunate events.

    Luisa, 4 night family trip, Dec 2, 2021

    Verified Expedia guest review

  • 6,0.Good

    Location is fantastic! Beds are very comfortable, rooms are dark and almost sound proof. Big plus because we like to sleep in. We liked the hotel just the service needs improvements.

    Nancy, 8 night family trip, Dec 1, 2021

    Verified Expedia guest review

  • 10,0.Exceptional

    We have stayed here several time. This is a great hotel for an extremely affordable price. Room is spacious and comfortable. The mattress is fantastic.

    BENITO, 1 night romance trip, Dec 1, 2021

    Verified Travelocity guest review

See all 1,012 reviews