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All properties in Heraklion, Crete, Greece
1 room, 2 adults

Metropole Urban Hotel

4-star4 stars
Agia Aikaterini Square, Heraklion, 71201, Greece

4-star hotel with restaurant, near Morosini Fountain
  • Free buffet breakfast and free WiFi
  • Collect stampsYou can collect™ Rewards stamps here
  • Great location to visit sites good serviceFeb 15, 2020
  • Perfect location, wonderful surrounding, very quite, View from the balcony was perfectOct 18, 2019

Metropole Urban Hotel

from ZAR 1,192
  • Deluxe Double or Twin Room, Balcony
  • Standard Double or Twin Room
  • Family Room
  • Suite, City View
  • Basic Room (Promo)
  • Superior Double or Twin Room, City View

What’s around Metropole Urban Hotel


  • Heart of Heraklion
  • Heraklion Port - 19 min walk
  • Heraklion Archaeological Museum - 8 min walk
  • Morosini Fountain - 4 min walk
  • Heraklion Loggia - 5 min walk
  • Historical Museum of Crete - 6 min walk
  • Natural History Museum of Crete - 10 min walk
  • Koules Fortress - 13 min walk

Getting around

  • Nikos Kazantzakis Airport (HER) - 19 min drive

At a glance

Key facts

Hotel size

  • This hotel has 24 rooms


  • Check-in time 3:00 PM-midnight
  • Check-out time is 11:00 AM
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in instructions. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others


  • Pets not allowed


  • Free WiFi in public areas

  • Free WiFi in rooms

Payment types at the property

  • Cash

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Free buffet breakfast daily
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Snack bar/deli
  • Room service (during limited hours)
  • Coffee/tea in a common area
Working away
  • One meeting room 1
  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Free newspapers in lobby
  • Luggage storage
  • Elevator
  • Safe-deposit box at front desk
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
Languages Spoken
  • English
  • French
  • German
  • Greek
  • Italian
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Slippers
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Individually decorated
  • Individually furnished
Freshen up
  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer
Be entertained
  • 43-inch flat-screen TV
  • Satellite TV channels
Stay connected
  • Desk
  • Free WiFi
  • Daily housekeeping
  • In-room safe

Metropole Urban Hotel ’s small print

Also known as

  • Hotel Metropole Heraklion
  • Hotel Metropole
  • Metropole Urban Hotel Hotel
  • Metropole Urban Hotel Heraklion
  • Metropole Urban Hotel Hotel Heraklion
  • Metropole Heraklion
  • Hotel Hotel Metropole Heraklion
  • Heraklion Hotel Metropole Hotel
  • Metropole
  • Hotel Hotel Metropole


Cash transactions at this property cannot exceed EUR 500, due to national regulations. For further details, please contact the property using information in the booking confirmation.

Guests must contact this property in advance to reserve cribs/infant beds. Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas.

Contactless check-in is available.

Enhanced food service safety measures are in place.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of Health First (Greece) guidelines.

This property is licensed under an applicable law.Property Registration Number 1101454

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax is imposed by the city: EUR 3.00 per accommodation, per night

Optional extras

Late check-out can be arranged for an extra charge of EUR 30 (subject to availability)

Parking is available nearby and costs EUR 8 per day

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Metropole Urban Hotel

  • Does Metropole Urban Hotel offer free cancellation for a full refund?
    Yes, Metropole Urban Hotel does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at Metropole Urban Hotel ?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Are pets allowed at Metropole Urban Hotel ?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Metropole Urban Hotel ?
    You can check in from 3:00 PM to midnight. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 30 (subject to availability).
  • Are there restaurants at or near Metropole Urban Hotel ?
    Yes, there's an onsite restaurant.
  • What is there to do near Metropole Urban Hotel ?
    Recommended spots to visit include Morosini Fountain (4-min walk) and Heraklion Loggia (5-min walk), along with Historical Museum of Crete (6-min walk) and Heraklion Archaeological Museum (8-min walk).

Recent reviews

Superb 9,0 From 56 reviews

Exceptional 10,0
Good stay
Very nice hotel, good breakfast, helpful staff. Would book again.
Steven, us1 night trip
Exceptional 10,0
Recommended !!
Lovely view from our balcony. Well positioned and close to the centre. Very pleasant staff.
Nick, gb1 night trip
Very good 8,0
The location is superb the room had everything that i needed Breakfast was ok Staff all friendly
Michael, ie2 night business trip
Very good 8,0
Good location. Clean hotel. Good value for the money.
Michael, gb1 night trip
Exceptional 10,0
Niceplace to stay, nice people that work here
The front desk clerk Giannis was wonderful helping us with shopping areas and places to eat. The breakfast Buffett was great.
Gena, us3 night trip with friends
Very good 8,0
Stay in September 2019
The location of the hotel is good. Staff are friendly. The room is spacious and clean. However, the room has no USB socket. The shower room floor is not sufficiently leveled to drain water fast enough to avoid water overflowing to the toilet area.
hk2 night romance trip
Exceptional 10,0
Great night and wonderful place. The bed was excellent and the gentleman at the front desk was extremely helpful! nly negative was the poor water pressure in the shower
Sharon, ca1 night family trip
Exceptional 10,0
Dimitrios, ca1 night family trip
Exceptional 10,0
Le personnel était incroyable!!! De bons conseils et toujours souriants. La chambre magnifique et propre. La localisation très satisfaisante dans un quartier plus ‘mignon’ et moins touristique, mais proche de l’action d’Heraklion! Magnifique séjour, merci pour tout!
Gaelle, ca1 night romance trip
Very good 8,0
very new hotel
Really enjoyed the stay, breakfast was nice! The local area is also very neat, just a little far to walk to the port.
Christina, gb1 night romance trip

Metropole Urban Hotel

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