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All properties in Nairobi, Kenya
1 room, 2 adults

Hilton Nairobi

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • WiFi (surcharge)
  • Dry cleaning/laundry service
Mama Ngina Street, Po Box 30624, Nairobi, 00100, Kenya

4-star hotel with 5 restaurants, near University of Nairobi
  • Free WiFi in lobby and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • Connecting/adjoining rooms available
    • WiFi (surcharge)
    • Dry cleaning/laundry service
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The location is excellent, right in the city centre, the pool was very good as it was…Mar 9, 2020
  • Excellent customer service in every aspectMar 7, 2020

Hilton Nairobi

from ZAR 8,431
  • Room, 1 Queen Bed (with Working Desk)
  • Deluxe Room, 1 Queen Bed (with Working Desk)
  • Twin Hilton Guest Room
  • Twin Hilton Deluxe Room
  • Executive Room, 1 King Bed, Business Lounge Access
  • Deluxe Suite, 1 King Bed, Business Lounge Access, Tower
  • Deluxe Room, 1 King Bed, City View
  • Deluxe Room, 1 King Bed, Terrace
  • Executive Room, 2 Twin Beds, Business Lounge Access
  • Junior Suite, 2 Queen Beds, Business Lounge Access, City View
  • Presidential Suite
  • Family Room, 1 Queen Bed

What’s around Hilton Nairobi

Landmarks

  • In Central Business District
  • University of Nairobi - 20 min walk
  • National Archives - 2 min walk
  • City Hall - 5 min walk
  • City Square - 6 min walk
  • Kenyatta International Convention Centre - 8 min walk
  • Times Tower - 9 min walk
  • Kenyatta Mausoleum - 10 min walk

Getting around

  • Jomo Kenyatta Intl. Airport (NBO) - 32 min drive
  • Nairobi (WIL-Wilson) - 15 min drive
  • Nairobi Station - 31 min drive
  • Syokimau Station - 31 min drive
  • Syokimau SGR Railway Station - 37 min drive
  • Airport shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 287 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is noon
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.
24-hour airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Children (11 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets stay free

Internet

  • Free WiFi in public areas

  • WiFi and wired Internet access in rooms *

Transport

Transfers

  • Airport shuttle (available 24 hours) *

Parking

  • Free valet parking

Payment types at the property

  • Cash
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Buffet breakfast (surcharge)
  • 5 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
  • Barbecue grills
Things to do
  • Outdoor pool
  • Health club
  • Spa services on site
  • Spa treatment room(s)
  • Fitness classes on site
  • Golfing nearby
  • Steam room
  • Sauna
Working away
  • Business center
  • Conference space
  • Meeting rooms
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1969
  • Elevator
  • Designated smoking areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
Languages Spoken
  • Dutch
  • English
  • German

In the room

Home comforts
  • Air conditioning
  • Minibar
  • Coffee/tea maker
Sleep well
  • Turndown service
  • Sofa bed
Freshen up
  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Desk
  • WiFi (surcharge)
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Travellers Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.

Sale E Pepe Restaurant - This restaurant serves dinner only.

Pool Garden Restaurant - This restaurant serves lunch only.

Cafe American - This café serves breakfast, lunch, and dinner.

Jockey Pub - This pub serves lunch and dinner.

Hilton Nairobi’s small print

Also known as

  • Hilton Hotel Nairobi
  • Hilton Nairobi Hotel Nairobi
  • Hilton Nairobi
  • Nairobi Hilton
  • Hilton International Nairobi
  • Hilton Nairobi Hotel Nairobi
  • Nairobi Hilton International
  • Hilton Nairobi Hotel
  • Hilton Nairobi Hotel
  • Hilton Nairobi Nairobi

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-out is available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of Hilton CleanStay guidelines.

The property affirms that it adheres to the Safe Travels (WTTC - Global) sanitization guidelines.

For transfers, guests must contact the property before arrival at the number on the booking confirmation.

Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation.

Optional extras

Rollaway beds are available for KES 4000 per night

Buffet breakfast is offered for an extra charge of KES 2800 per person (approximately)

Airport shuttle service is offered for an extra charge of KES 2500 per person (roundtrip)

WiFi is available in guestrooms for KES 20 per 24-hour period (rates may vary)

Wired Internet access is available in guestrooms for KES 20 per 24-hour period (rates may vary)

Wired Internet access is available in public areas for KES 12 per day (rates may vary)

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Hilton Nairobi

  • Does Hilton Nairobi offer free cancellation for a full refund?
    Yes, Hilton Nairobi does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Hilton Nairobi?
    Yes, there's free self and valet parking.
  • Is there a pool at Hilton Nairobi?
    Yes, there's an outdoor pool.
  • Are pets allowed at Hilton Nairobi?
    Yes, pets are welcome.
  • What are the check-in and check-out times at Hilton Nairobi?
    You can check in from 2:00 PM to midnight. Check-out time is noon.
  • Are there restaurants at or near Hilton Nairobi?
    Yes, there are 5 onsite restaurants.
  • Is airport shuttle service offered by Hilton Nairobi?
    Yes, an airport shuttle is available. The charge is KES 2500 per person roundtrip.

Recent reviews

Good 7,6 From 127 reviews

Exceptional 10,0
Not too happy customer
Everything was super excellent apart from when making reservation I was advised checking time to be 10.01am, we arrived at 11:30am and was told check in time was 2pm, so we had to wait. Secondly I reserved two rooms next to each other but when we got there our rooms were on different floors
Lucy, us1 night family trip
Fair 4,0
Nairobi Hilton, a false advertised money racket
We had paid extra to have 2 queen beds, but were told at check in that it wasn’t even an option to have 2 queen beds. They brought in a roll away cot, but gave no discount because our room was prepaid. They also added a charge for shuttle to the airport, and charged us extra for WiFi even when we’re Hilton honors members. The ‘continental’ breakfast was offered to us at an additional $19.00 per person per day, which we declined.
Jeremy, ie3 night family trip
Poor 2,0
Outdated and overly expensive
Booked based on the reputation of the Hilton name and Central location, but immediately regretted it. The room was small, outdated and had a moldy small inside as well as in the hallway. The hotel has serious deferred maintenance and updating needs. The shower flow was strong, but the toilet took 2-3 flushes every time. The restaurant and cafe were extremely overpriced.
Clay, us2 night trip with friends
Fair 4,0
Appalling
The place is so outdated and in a very bad condition. its has lost its glory. the same carpets that were there 10yrs ago are still there. the rooms are appalling. instead of changing the toilets they repaint the covers etc. hope it is renovated soon before it looses all its customers.
GEORGE, gb1 night business trip
Poor 2,0
Hilton Nairobi- Not the best experience
Booked two rooms on the discounted rate at Nairobi Hilton. During first stay had to upgrade to check in early however on return trip back to Nairobi there was no need. Given probably the worst room in the hotel. No aircon, only one light, fridge broken, one bin, stale smell! Hotel tried to fix air con and eventually offered alternative room but due to inconvenience involved did not take it and put up with the poor facilities. In defence of Hilton they did waive the room service bill without any prompts. However reason for the negative feedback is that a hotel of the stature of Hilton should ensure rooms are checked to ensure they are fit for purpose and all guests are afforded clean and functional rooms regardless of what rate has been paid. Very poor representation of the Hilton brand. I hope they undertake a major refurbishment of an iconic but very aging hotel. Staff must be commended for trying their best.
Mohamed, gb1 night family trip
Fair 4,0
Hilton Nairobi
Very tired looking hotel. Paid for upgrade to check in early. This gave breakfast and access to executive lounge also. Area very busy with no go areas identified by staff. Generally hotel needs a major upgrade ( opened in 1969! and seems nothing added since then !) . Iconic building hence why i wanted to stay at the hotel. 2nd stay on Sept a lot worse !
Mohamed, gb1 night family trip
Very good 8,0
It was ok. I would rate it 3 stars Not enough plugs for technology. Wifi connection was good.
Sudha, us1 night family trip
Good 6,0
I would stay there only when I can't avoid.
WALTER, us1 night business trip
Exceptional 10,0
Persuade the Unsaved
GREAT
Charles, us27 night business trip
Exceptional 10,0
The great staff make all the difference. My third time there and will be back when visiting Nairobi again,
ca5 night business trip

Hilton Nairobi

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