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All properties in George Town, Penang, Malaysia
1 room, 2 adults

Golden Sands Resort by Shangri-La, Penang

4-star4 stars
Great for families

Good to know

  • Free cribs/infant beds
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Children's club (free)
Batu Feringgi Beach, Batu Feringgi, George Town, Penang, 11100, Malaysia

4-star beachfront resort with golf course, near Ferringgi Beach
  • Free WiFi and free parking
  • Great for families

    Good to know

    • Free cribs/infant beds
    • In-room childcare (surcharge)
    • Babysitting or childcare (surcharge)
    • Children's club (free)
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • The service of the staff was not the standard of a Shangri-La hotel. We had to call three…Jan 4, 2020
  • Golden Sands resort is an unhelpful, extremely dirty, uncomfortable hotel with poor…Dec 31, 2017

Golden Sands Resort by Shangri-La, Penang

from ZAR 1,188
  • Executive Room, 1 King Bed, Sea View
  • Superior Room, 1 King Bed
  • Executive Room, 2 Twin Beds, Sea View
  • Superior Room, 2 Twin Beds
  • Executive Suite, 1 King Bed, Sea View
  • Deluxe Room, 1 King Bed
  • Deluxe Twin Room

What’s around Golden Sands Resort by Shangri-La, Penang

Landmarks

  • On the beach
  • Ferringgi Beach - 2 min walk
  • Tropical Spice Garden - 30 min walk
  • ESCAPE Adventureplay - 4.2 mi / 6.8 km
  • Entopia by Penang Butterfly Farm - 4.3 mi / 7 km
  • Penang National Park - 4.7 mi / 7.6 km
  • Gurney Drive - 6.6 mi / 10.6 km
  • Gurney Plaza - 7.5 mi / 12.1 km

Getting around

  • Penang Intl. Airport (PEN) - 47 min drive
  • Penang Sentral - 53 min drive
  • Free area shuttle
  • Free shopping center shuttle

At a glance

Key facts

Hotel size

  • This hotel has 387 rooms
  • This hotel is arranged over 7 floors

Arriving/leaving

  • Check-in time 3:00 PM-11:00 PM
  • Check-out time is noon
Front desk staff will greet guests on arrival. Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas

  • Free WiFi in rooms

Transport

Parking

  • Free self parking

  • Free nearby parking

Offsite

  • Free area shuttle

  • Free shopping center shuttle

Payment types at the property

* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
  • Supervised childcare/activities (free)
Food and drink
  • Continental breakfast daily (surcharge)
  • 3 restaurants
  • 3 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Beach bar
  • Poolside bar
  • 24-hour room service
Things to do
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Golf course on site
  • Outdoor tennis courts - 2
  • Spa tub
  • Ecotours on site
  • Golf lessons on site
  • Miniature golf on site
  • Tennis lessons on site
  • Hiking/biking trails nearby
  • Free water park access
  • Waterslide
  • Health club
  • Tennis on site
  • Pool sun loungers
  • Pool umbrellas
Working away
  • Business center
  • Meeting rooms
  • Conference center
  • Computer station
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Year Built - 1980
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Library
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible meeting spaces/business centre
  • Wheelchair-accessible on-site restaurant
  • Wheelchair-accessible lounge
Languages Spoken
  • Chinese
  • English
  • Indonesian
  • Japanese
  • Malay

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board
Sleep well
  • Hypo-allergenic bedding available
  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
Freshen up
  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hair dryer
Be entertained
  • LCD TV
  • Premium TV channels
  • DVD player
Stay connected
  • Desk
  • Free WiFi
  • Phone
Food and drink
  • Free bottled water
More
  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Recreation

On Site

  • Fitness facilities
  • Golf course on site
  • Health club
  • Outdoor tennis courts -
  • Spa tub
  • Tennis on site
  • Ecotours on site
  • Golf lessons on site
  • Miniature golf on site
  • Tennis lessons on site
  • Free water park access

Nearby

  • Hiking/biking trails nearby

Golden Sands Resort by Shangri-La, Penang’s small print

Also known as

  • Golden Sands Resort Shangri-La
  • Golden Sands Resort by Shangri-La, Penang George Town
  • Golden Sands Resort by Shangri-La, Penang Resort George Town
  • Golden Sands Resort Shangri-La Penang George Town
  • Golden Sands Shangri-La
  • Golden Sands Shangri-La Penang George Town
  • Golden Sands Batu Ferringhi
  • Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
  • Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
  • Golden Sands Resort by Shangri La
  • Golden Sands Resort by Shangri-La, Penang Resort

Policies

Noise-free guestrooms cannot be guaranteed.

Only registered guests are allowed in the guestrooms.

Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests.

Contactless check-in and contactless check-out are available.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Each guestroom is kept vacant for a minimum of 24 hours between bookings, and can be accessed from outside the building via exterior corridors.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

Rollaway beds are available for MYR 150 per night

Continental breakfast is offered for an extra charge of MYR 64 for adults and MYR 32 for children (approximately)

Babysitting/childcare is available for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Golden Sands Resort by Shangri-La, Penang

  • Does Golden Sands Resort by Shangri-La, Penang offer free cancellation for a full refund?
    Yes, Golden Sands Resort by Shangri-La, Penang does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered at Golden Sands Resort by Shangri-La, Penang?
    Yes, there's free self parking.
  • Is there a pool at Golden Sands Resort by Shangri-La, Penang?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Golden Sands Resort by Shangri-La, Penang?
    Sorry, pets and service animals aren't allowed.
  • What are the check-in and check-out times at Golden Sands Resort by Shangri-La, Penang?
    You can check in from 3:00 PM to 11:00 PM. Check-out time is noon.
  • Are there restaurants at or near Golden Sands Resort by Shangri-La, Penang?
    Yes, there are 3 onsite restaurants. Nearby restaurants include Gurney Drive (6.6 mi).
  • What is there to do near Golden Sands Resort by Shangri-La, Penang?
    Recommended spots to visit include Ferringgi Beach (2-min walk) and Tropical Spice Garden (1.6 mi), along with ESCAPE Adventureplay (4.2 mi) and Entopia by Penang Butterfly Farm (4.3 mi).

Recent reviews

Very good 8,0 From 628 reviews

Good 6,0
Family trip
Not so good. The premise looks old and cleanliness of the hotel room needs to improve.
my2 night family trip
Good 6,0
The hotel was full on our weekend stay. Hence, the environment wasn't as peaceful. The toilet has smudges due to rushing maybe. But overall still a great place to stay during better times
Amirul, my2 night trip with friends
Very good 8,0
Check-in and check-out were good. Food were okay but lack in variety - I took half board package. 1 important aspect that the hotel need to improve - at the children water playground, the limit was 5 person. I was deeply appreciate with this rule but the staff allows more than 5 at the same time. I have a long argument with him. He mentioned that more people since the water play ground is closing soon. However, I believe it is important to respect the rules set by the hotel and social distancing as recommended by the govt.
Weng Kee, my2 night family trip
Very good 8,0
Good stay.
Staff was friendly however need to buck up with the check in procedure, waiting time too long queue especially during RMCO phase. And lack of signage reminding guest to keep SD in mind. Taste of food at the breakfast need improvement. However, above all said, the staff were friendly and in positive manner. Property is clean and well maintained.
Chi Leng Jessica, my1 night family trip
Very good 8,0
Good !
Nice scenery,friendly staff and clean environment... good stay
Liz, my2 night business trip
Exceptional 10,0
It was an amazing stay!! Will go again after pkpb
Sarvay Suaran, my1 night family trip
Good 6,0
An Enjoyable Stay
Overall, my wife, friends and I enjoyed the stay at Golden Sands Resort. The resort was well maintained and the staff were friendly. I liked the range of buffet menus offered for all meals at Garden Cafe. Outside the resort, there were shops, food stalls and night market nearby. The water sports activities offered by private vendor just outside the resort at the beach provide options for entertainment.
Mohd Ramezan, sg1 night trip with friends
Exceptional 10,0
Great
Great hotel for the family, friendly staff
us8 night family trip
Very good 8,0
Nice Hotel Great Beach
Overall nice but location is far from town
us2 night trip
Very good 8,0
Good
Good Stay overall. But have to queue for check-in is terrible. Children pool close at 7pm seems too early. Check-in time could drag till 4-5pm already. Not much time could spend at Pool.
Khor, my1 night family trip

Golden Sands Resort by Shangri-La, Penang

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