Guests
All properties in George Town, Penang, Malaysia

JEN Penang Georgetown by Shangri-La

4-star hotel with 1 outdoor pools, connected to a shopping center, near KOMTAR

  • Free WiFi and free parking
From
ZAR 972

Image gallery

  • Pool
  • Pool
  • Outdoor Pool
  • Outdoor Pool
  • Pool
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1 / 90Pool
Magazine Road, George Town, 10300, Penang, Malaysia
8,8.Fabulous.
  • Great hotel.. Comfy and clean... Friendly staffs

    Oct 29, 2021

  • Good Experienced & Comfortable.

    Oct 7, 2021

See all 988 reviews

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Shield between guests and staff in main contact areas
  • Social distancing measures are in place
  • Masks are available to guests
  • Individually-wrapped food options are available
  • Guests are provided with free hand sanitizer

Guests rated location

Convenient
Walkable
Shopping
Dining options
Safe
  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 443 guestrooms
  • Daily housekeeping
  • Restaurant
  • 1 outdoor pool
  • Breakfast available
  • 24-hour health club

For families

  • Free cribs/infant beds
  • Children's pool
  • In-room childcare (surcharge)
  • Babysitting or childcare (surcharge)
  • Connecting/adjoining rooms available
  • Private bathroom

What’s around

  • In Downtown George Town
  • KOMTAR - 2 min walk
  • Prangin Mall - 4 min walk
  • 1st Avenue Mall - 3 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Apartment, 1 King Bed
  • Deluxe Room, 1 King Bed
  • Family Room, 1 King Bed
  • Deluxe Room, 1 King Bed (Club)
  • Family Room, 1 King Bed (Club)
  • Deluxe Room, 2 Twin Beds
  • Deluxe Room, 2 Twin Beds (Club)
  • Executive Suite, 1 King Bed

What’s around

Landmarks

  • In Downtown George Town
  • KOMTAR - 2 min walk
  • Prangin Mall - 4 min walk
  • 1st Avenue Mall - 3 min walk

Getting around

  • Penang Intl. Airport (PEN) - 16 min drive
  • Penang Sentral - 21 min drive
  • Airport shuttle (surcharge)
map
See on map
Magazine Road, George Town, 10300, Penang, Malaysia

At a glance

Hotel size

  • This hotel has 443 rooms
  • This hotel is arranged over 17 floors

Arriving/leaving

  • Check-in time 3:00 PM-6:00 AM
  • Check-out time is noon
  • Express check-in/out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

Front desk staff will greet guests on arrival. The club lounge is currently closed until further notice. Guests booked in club rooms receive benefits at the lobby lounge.
Shangri-la advises that they will automatically enroll guests who are not citizens of Malaysia into Shangri-la’s COVID-19 emergency medical coverage at no additional cost. For further details of the program please contact the hotel.
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting/childcare*

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Transfers

  • Airport shuttle (available 24 hours)*

Parking

  • Onsite parking available only on request
  • Free covered onsite self parking
  • Onsite parking limited
*See fees & policies for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Continental breakfast daily (surcharge)
  • Restaurant
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Number of outdoor pools - 1
  • Children's pool
  • Fitness facilities
  • Steam room
  • Sauna
  • Pool umbrellas

Working away

  • Business center
  • Meeting rooms
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or town car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1986
  • Elevator
  • Safe-deposit box at front desk
  • Designated smoking areas (fines apply)
  • Garden
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible on-site restaurant
  • Braille signage
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counters/sink
  • Low-height desk
  • Low-height bed
  • Wheelchair-width doorways

Languages Spoken

  • Chinese
  • English
  • Hindi
  • Japanese
  • Malay

In the room

Home comforts

  • Air conditioning
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Down comforter
  • Blackout drapes/curtains

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 40-inch LED TV
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.

Fees & policies

Mandatory feesPay at property

You'll be asked to pay the following charges at check-in or check-out:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning January 1, 2022. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

Optional extras

  • Continental breakfast is offered for an extra charge of MYR 33 for adults and MYR 20 for children (approximately)
  • Airport shuttle service is offered for an extra charge of MYR 117 per vehicle (roundtrip)

Children & extra bedsPay at property

  • In-room babysitting is available for an extra charge
  • Babysitting/childcare is available for an extra charge

ParkingPay at property

  • Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

For transfers, guests must contact the property 24 hours prior to arrival at the number on the booking confirmation.

This property accepts Visa, Mastercard, American Express, JCB International, Preferential Card and cash.

Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Also known as

  • Hotel Traders
  • Jen Penang
  • Traders Hotel Georgetown
  • Hotel Jen Penang George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Jen Shangri-La
  • Jen Penang Shangri-La
  • Jen Shangri-La
  • Hotel Jen Penang By Shangri La
  • Hotel Jen Penang Shangri-La George Town
  • Hotel Jen Penang Shangri-La
  • Hotel Traders Penang
  • Jen Penang Shangri-La George Town
  • Jen Penang Shangri-La
  • Hotel Hotel Jen Penang by Shangri-La George Town
  • George Town Hotel Jen Penang by Shangri-La Hotel
  • Hotel Hotel Jen Penang by Shangri-La
  • Hotel Jen Penang by Shangri-La George Town
  • Hotel Jen Penang
  • Hotel Jen Penang By Shangri La
  • Traders Hotel Penang
  • Jen Penang Shangri George Town
  • Penang Hotel Traders
  • Hotel Jen Penang by Shangri La
  • JEN Penang Georgetown by Shangri-La Hotel
  • JEN Penang Georgetown by Shangri-La George Town
  • JEN Penang Georgetown by Shangri-La Hotel George Town
  • Penang Traders
  • Penang Traders Hotel
  • Traders Hotel Penang
  • Traders Penang
  • Traders Penang Hotel

*See fees & policies for additional details or extra charges

FAQs

  • Yes, JEN Penang Georgetown by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
  • Yes, there's free self parking. Parking spots may be limited.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Express check-in and check-out are available.
  • Yes, Cafe Jen offers local and international cuisine. Nearby restaurants include stand lebuh presgrave (4-min walk), 888 Hokkien Mee (4-min walk), and DeHappy Seafood Restaurant (4-min walk).
  • Yes, an airport shuttle is available. The charge is MYR 117 per vehicle roundtrip.
  • JEN Penang Georgetown by Shangri-La has an outdoor pool and a 24-hour health club, as well as a sauna and a garden.
8,8.Fabulous.
  • 10,0.Exceptional

    Room facilities and renovations are in good!!

    Even though is old hotel, but the facilities and the renovations are still in good conditions. Compared with opposite new hotel that with new renovations, but the quality are not good at all. I prefer to come back Hotel Jen again.

    Joe, 3 night business trip, Aug 25, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Great Value Stay!

    The room is amazingly clean and they even have complimentary Netflix available! Wow!

    Larry, 1 night business trip, Mar 3, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    Local Hotel stay during MCO

    A bit disappointed with the checking in. I was asked to provide proof that I booked my stay with breakfast included. An embarrassment. Shouldn’t the hotel be able to check with hotel.com on the details of the paid booking ? After checking in , I managed to find an email confirmation from Hotel.com with the free breakfast included. Unfortunately it is not stated in the invoice / receipt. The service team for breakfast was excellent tho.

    1 night business trip, Mar 3, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    check in taking too long time almost 3 hours.Arrived at 345pm room ready only at 650pm

    zamzuri, 1 night family trip, Dec 31, 2020

    Verified Hotels.com guest review

  • 8,0.Very good

    Fast service....All staffs are helpful...The location of the hotel also strategic...Park the car and just have to walk around

    2 night family trip, Dec 30, 2020

    Verified Expedia guest review

  • 2,0.Poor

    Bad experience on parking

    Bad experience on the parking, the hotel giving excuse that the hotel parking is full. Ask us park on the next shopping center, we need to walk so far and carry heavy luggage to the hotel under the rain. It is annoying and they didn’t arrange some service on this parking issue!!!

    heng, 1 night trip, Dec 26, 2020

    Verified Hotels.com guest review

  • 10,0.Exceptional

    The hotel is recently renovated in 2018 so it is new and very well maintain. The price is very reasonable for the quality of the facilities and environment. The only downside is they have very limited parking where we have to use the mall next door to offer parking and get refund afterward. It is quite inconvenience but their service team has done a great job making the process less pain. My overall experience is great, would be outstanding if wasn't for the parking issue. One notable mention is their service team, I got a call back to make sure I got my request fulfill after 15 mins. What a great way to show that they care.

    3 night trip, Dec 24, 2020

    Verified Expedia guest review

  • 8,0.Very good

    Lovely stay in Penang

    Well located hotel and walkable to many tourist soots eg Armenian Street and popular eateries

    Hani, 3 night trip, Dec 24, 2020

    Verified Hotels.com guest review

  • 6,0.Good

    Don’t expect shangri-la level of service. The hotel’s service has deteriorated over the years. Parking is a big headache as many guest are requested to park at the adjacent mall at a pay and claim basis from the hotel. Do expect a 20 minutes process for parking and walking to your room from the mall, and another 5-10 minutes to claim the parking fees from the reception.

    4 night trip with friends, Dec 22, 2020

    Verified Expedia guest review

  • 10,0.Exceptional

    Please provide enough parking for customer. so customer no need to walk to long when go to your hortel

    MSyafiqRz, 1 night business trip, Dec 11, 2020

    Verified Expedia guest review

See all 988 reviews