JEN Penang Georgetown by Shangri-La in George Town

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Family-friendly hotel with outdoor pool, connected to a shopping center, near 1st Avenue Mall

VIP Access

Outdoor pool, pool umbrellas, pool loungers

Down duvets, in-room safe, desk, laptop workspace

Overview
Rooms
Location
Amenities
Policies

8,8/10 Fabulous

Property highlights

Pool

Airport transfer

Free parking

Free WiFi

Restaurant

Connecting rooms available

Magazine Road, George Town, Penang, 10300

Main amenities

Daily housekeeping
Restaurant and bar/lounge
Outdoor pool
Breakfast available
24-hour health club
Sauna
Steam room
Children's pool
Room service
In-room childcare
Conference center
Business center

For families

Children stay free
Free cribs/infant beds
Babysitting (surcharge)
Children's pool
Connecting/adjoining rooms available
Private bathroom

Room options

Executive Suite, 1 King Bed

60 sq m
City view
Sleeps 3
1 King Bed

Deluxe Room, 2 Twin Beds (Club)

28 sq m
City view
Sleeps 2
2 Twin Beds

Family Room, 1 King Bed (Club)

32 sq m
City view
Sleeps 3
1 King Bed

Deluxe Room, 2 Twin Beds

28 sq m
City view
Sleeps 2
2 Twin Beds

Deluxe Room, 1 King Bed

28 sq m
City view
Sleeps 2
1 King Bed

Apartment, 1 King Bed

60 sq m
City view
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Club)

28 sq m
City view
Sleeps 2
1 King Bed

Family Room, 1 King Bed

32 sq m
City view
Sleeps 3
1 King Bed

About this area

What's nearby

In Downtown George Town
KOMTAR - 2 min walk
Gurney Drive - 31 min walk
Swettenham Pier Cruise Terminal - 3 min drive
Gurney Plaza - 5 min drive
Penang Hill - 8 min drive
Queensbay Mall - 10 min drive
Ferringgi Beach - 32 min drive
ESCAPE Adventureplay - 36 min drive

Getting around

Penang Intl. Airport (PEN) - 26 min drive
Penang Sentral - 27 min drive
Airport shuttle (surcharge)

Restaurants

Tek Sen Restaurant - 12 min walk
Bock Garden Meatless Cafe - 11 min walk
娟娟素食 - 5 min walk
Hanjan Eatery.soju Bar - 9 min walk
La Vie - 6 min walk

About this property

JEN Penang Georgetown by Shangri-La

Placing you 0.1 mi (0.2 km) from KOMTAR and 1.6 mi (2.6 km) from Gurney Drive, JEN Penang Georgetown by Shangri-La offers an airport shuttle (available 24 hours) for MYR 96 per vehicle. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Cafe Jen, which serves local and international cuisine and is open for breakfast, lunch, and dinner. This upscale hotel also features a bar/lounge, a 24-hour health club, and a fitness center.

Languages

Chinese (Mandarin), English, Hindi, Japanese, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

High-touch surfaces are cleaned and disinfected

Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Protective shields in place at main contact areas

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff

Temperature checks given to staff

Temperature checks available for guests

Masks available

Hand sanitizer provided

Individually-wrapped food options available for breakfast, lunch, dinner, and through room service

This information is provided by our partners.

At a glance

Hotel size

443 rooms
Arranged over 17 floors

Arriving/Leaving

Check-in time from 3:00 PM - 6:00 AM
Express check-in/out available
Minimum check-in age: 18
Check-out time is noon

Restrictions related to your trip

Check COVID-19 restrictions

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Guests must walk up 16 steps from the hotel's parking lot in the basement to the lobby. Guests may choose to drop off their luggage at the hotel’s main entrance prior to parking their vehicle. Hotel parking spots are subject to availability. If the hotel parking facility is fully occupied, alternative parking options are available for hourly rates opposite the hotel or at 1st Avenue Mall. Guests who park offsite will be reimbursed for their parking charges at the hotel's front desk upon check-out.

Required at check-in

Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18

Children

One child (5 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Babysitting*

Pets

No pets or service animals allowed

Internet

Free WiFi and wired Internet access in public areas
Free WiFi and wired Internet access in rooms

Parking

Onsite parking available only on request
Free covered onsite self parking
Onsite parking limited
Offsite parking nearby (MYR 72 per day)

Transfers

Airport shuttle (available 24 hours)*

Other information

Designated smoking areas

Property amenities

Food and drink

Continental breakfast (surcharge) each morning 6:30 AM–10:30 AM
Restaurant
Bar/lounge
Room service (limited hours)
Snack bar/deli

Traveling with children

Children stay free (see details)
Children's pool
Childcare in room (surcharge)
Children's menu

Working away

Business center
Meeting rooms
Computer station
Conference center

Services

24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas

Facilities

1 building/tower
Built in 1986
Safe-deposit box at front desk
Garden
Television in common areas
24-hour health club
An outdoor pool
Sauna
Steam room
Banquet hall

Accessibility

Braille/raised signage
Elevator
Accessible bathroom (select rooms)
In-room accessibility (select rooms)
Roll-in shower (select rooms)
Wheelchair-accessible path of travel
Wheelchair-accessible public washroom
Wheelchair-accessible concierge desk
Wheelchair-accessible registration desk
Wheelchair-accessible restaurant
Accessible airport shuttle
Well-lit path to entrance
16 stairs to reach property

Room amenities

Be entertained

40-inch LED TV
Premium satellite channels

Home comfort

Air conditioning
Bathrobes and slippers
Iron/ironing board

Sleep well

Down comforter
Blackout drapes/curtains
Soundproofed rooms
Free crib/infant bed
Bed sheets provided

Freshen up

Private bathroom
Bathtub or shower
Free toiletries
Hair dryer
Towels

Stay connected

Desk
Free WiFi and wired Internet
Phone

Food and drink

Free bottled water

Daily housekeeping
In-room safe (laptop compatible)
Connecting/adjoining rooms available

Special features

Dining

Cafe Jen - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Lobby Lounge - This café specializes in local and international cuisine and serves light fare only. Happy hour is offered. Open daily.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:

A tax is imposed by the city: MYR 3.00 per accommodation, per night

Optional extras

Continental breakfast is offered for an extra charge of approximately MYR 66 for adults and MYR 33 for children
Airport shuttle service is offered for an extra charge of MYR 96 per vehicle (one-way, maximum occupancy 4)

Children & extra beds

In-room babysitting is available for an extra charge

Parking

Parking is available nearby and costs MYR 72 per day
Guests must contact this property in advance to reserve onsite parking

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Hotel Traders

Hotel Traders Penang

Penang Hotel Traders

Penang Traders

Penang Traders Hotel

Traders Hotel Penang

Traders Penang

Traders Penang Hotel

Jen Penang

Traders Hotel Georgetown

Hotel Jen Penang George Town

Hotel Jen Penang Shangri-La

Hotel Jen Shangri-La

Jen Penang Shangri-La

Jen Shangri-La

Hotel Jen Penang By Shangri La

Hotel Jen Penang Shangri-La George Town

Hotel Jen Penang Shangri-La

Jen Penang Shangri-La George Town

Jen Penang Shangri-La

Hotel Hotel Jen Penang by Shangri-La George Town

George Town Hotel Jen Penang by Shangri-La Hotel

Hotel Hotel Jen Penang by Shangri-La

Hotel Jen Penang by Shangri-La George Town

Hotel Jen Penang

Hotel Jen Penang By Shangri La

Traders Hotel Penang

Jen Penang Shangri George Town

Hotel Jen Penang by Shangri La

JEN Penang Georgetown by Shangri-La Hotel

JEN Penang Georgetown by Shangri-La George Town

JEN Penang Georgetown by Shangri-La Hotel George Town

Frequently asked questions

Does JEN Penang Georgetown by Shangri-La offer free cancellation for a full refund?

Yes, JEN Penang Georgetown by Shangri-La does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

What are the cleanliness and hygiene measures currently in place at JEN Penang Georgetown by Shangri-La?

This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.

Is there a pool at JEN Penang Georgetown by Shangri-La?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at JEN Penang Georgetown by Shangri-La?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at JEN Penang Georgetown by Shangri-La?

Yes, there's free self parking. Parking spots may be limited.

Is airport shuttle service offered by JEN Penang Georgetown by Shangri-La?

Yes, an airport shuttle is available. The charge is MYR 96 per vehicle one-way.

What are the check-in and check-out times at JEN Penang Georgetown by Shangri-La?

You can check in from 3:00 PM - 6:00 AM. Check-out time is noon. Express check-in and check-out are available.

What is there to do at JEN Penang Georgetown by Shangri-La and nearby?

JEN Penang Georgetown by Shangri-La has an outdoor pool and a 24-hour health club, as well as a sauna and a garden.

Are there restaurants at or near JEN Penang Georgetown by Shangri-La?

Yes, Cafe Jen offers local and international cuisine.

What's the area around JEN Penang Georgetown by Shangri-La like?

JEN Penang Georgetown by Shangri-La is in Downtown George Town, a short 2-minute walk from KOMTAR and 6 minutes' walk from Penang Times Square.

8,8

Fabulous

8,8/10

Cleanliness

8,8/10

Staff & service

8,4/10

Amenities

8,6/10

Property conditions & facilities

8,4/10

Eco-friendliness