Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Check any national, local, and health advisories for this destination before you book.

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All properties in Playa del Carmen, Quintana Roo, Mexico
1 room, 2 adults

POLO 15

3-star3 stars
Avenida 15 Mz 286 Lt 3, Entre Calle 52 Y 54, Playa del Carmen, QROO, 77728, Mexico

3-star hotel with outdoor pool, near Quinta Avenida
  • Free WiFi
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here

POLO 15

from ZAR 868
  • Deluxe Studio, 1 Queen Bed, Non Smoking
  • Basic Room, 1 Queen Bed, Non Smoking (Balcony)

What’s around POLO 15

Landmarks

  • In Luis Donaldo Colosio
  • Quinta Avenida - 3 min walk
  • Playa del Carmen Main Beach - 14 min walk
  • Mamitas Beach Club - 14 min walk
  • Playa del Carmen Maritime Terminal - 32 min walk
  • Punta Esmeralda Beach - 22 min walk
  • Nuestra Senora del Carmen Catholic Church - 24 min walk
  • Plaza Las Americas - 28 min walk

Getting around

  • Cancun Intl. Airport (CUN) - 48 min drive

At a glance

Key facts

Hotel size

  • This hotel has 6 rooms

Arriving/leaving

  • Check-in time 3:00 PM-4:00 PM
  • Check-out time is noon
There is no front desk at this property. To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 5:00 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property for check-in instructions.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed (service animals welcome)

Internet

  • Free WiFi in rooms

Transport

Parking

  • No onsite parking
* See small print for additional details or extra charges

In the hotel

Food and drink
  • Barbecue grills
Things to do
  • Outdoor pool 1
  • Pool sun loungers
Services
  • Laundry facilities
Facilities
  • Designated smoking areas
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • Air conditioning
  • Ceiling fan
  • Coffee/tea maker
Sleep well
  • Blackout drapes/curtains
Freshen up
  • Private bathroom
  • Shower only
Be entertained
  • Flat-screen TV
Stay connected
  • Free WiFi
Food and drink
  • Free bottled water
More
  • Housekeeping - once per stay

POLO 15’s small print

Also known as

  • POLO 15 Aparthotel Playa del Carmen
  • POLO 15 Hotel
  • POLO 15 Playa del Carmen
  • POLO 15 Hotel Playa del Carmen
  • POLO 15 Playa del Carmen
  • Aparthotel POLO 15 Playa del Carmen
  • Playa del Carmen POLO 15 Aparthotel
  • POLO 15 Aparthotel
  • Aparthotel POLO 15
  • Polo 15 Playa Del Carmen

Policies

This property does not have elevators.

Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit, and window guards on site.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F; guestroom doors are sealed after cleaning; the property is cleaned and disinfected with electrostatic spray.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; reservations are required for some onsite facilities.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

The property affirms that it follows sanitization practices of National Guidelines for reopening Tourism (Mexico) guidelines.

Mandatory fees

Cash deposit: USD 100.0 per stay

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for POLO 15

  • Does POLO 15 offer free cancellation for a full refund?
    Yes, POLO 15 does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • What are the cleanliness and hygiene measures currently in place at POLO 15?
    This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff wear personal protective equipment. Please note that this information has been provided by our partners.
  • Is parking offered on site at POLO 15?
    Sorry, there's no onsite parking at POLO 15.
  • Is there a pool at POLO 15?
    Yes, there's an outdoor pool.
  • Are pets allowed at POLO 15?
    Sorry, pets aren't allowed, but service animals are welcome.
  • What are the check-in and check-out times at POLO 15?
    You can check in from 3:00 PM to 4:00 PM. Check-out time is noon.

POLO 15

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