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All properties in San Gil, Santander, Colombia

Hotel Castillo Resort

Riverfront hotel in San Gil with free water park and spa

  • Free local cuisine breakfast and free WiFi
From
ZAR 514

Image gallery

  • Hotel Castillo Resort
  • Hotel Castillo Resort
  • Children’s Pool
  • Quadruple Room, Multiple Beds, Non Smoking - Balcony
  • Hotel Castillo Resort
Hotel Castillo Resort. Image 1 of 22.
1 / 22Hotel Castillo Resort
Carrera 12 #7-70, San Gil, 684031, Santander, Colombia
6,8.Good.
  • Pool
  • Free WiFi
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 22 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Outdoor pool
  • Free water park

For families

  • Children's pool
  • Private bathroom
  • Separate sitting area
  • Television
  • Free toiletries
  • Garden

What’s around

  • El Puente Shopping Center - 5 min walk
  • La Libertad Park - 9 min walk
  • Hill of the Cross - 10 min walk
  • San Gil Cathedral - 11 min walk
  • Gallineral Natural Park - 11 min walk
  • Parque Gallineral - 11 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Double Room, 1 King Bed, Non Smoking
  • Quadruple Room, Multiple Beds, Non Smoking
  • Triple Room, Multiple Beds, Non Smoking
  • Family Room, Multiple Beds, Non Smoking

Location

Carrera 12 #7-70, San Gil, 684031, Santander, Colombia
  • El Puente Shopping Center - 5 min walk
  • La Libertad Park - 9 min walk
  • Hill of the Cross - 10 min walk

What’s around

Landmarks

  • El Puente Shopping Center - 5 min walk
  • La Libertad Park - 9 min walk
  • Hill of the Cross - 10 min walk
  • San Gil Cathedral - 11 min walk
  • Gallineral Natural Park - 11 min walk
  • Parque Gallineral - 11 min walk
  • La Gruta - 20 min walk
  • Cave of the Cow - 7 mi / 11.3 km
  • Valle de San Jose Wishing Well - 8.4 mi / 13.5 km
  • Valle de San Jose Central Park - 8.7 mi / 14 km
  • Valle de San Jose Cathedral - 8.7 mi / 14 km

Getting around

  • Bucaramanga (BGA-Palonegro Intl.) - 96 min drive

At a glance

Hotel size

  • This hotel has 22 rooms

Arriving/leaving

  • Check-in time 3:00 PM-10:00 PM
  • Check-out time is 1:00 PM

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets not allowed

Internet

  • Free WiFi in rooms

Parking

  • Onsite parking available only on request
  • Wheelchair-accessible parking on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Free local cuisine breakfast daily
  • Restaurant
  • Snack bar/deli
  • 24-hour room service

Things to do

  • Outdoor pool
  • Children's pool
  • Full-service spa
  • Ecotours nearby
  • Parasailing nearby
  • Rafting nearby
  • Free water park access
  • Waterslide
  • Pool sun loungers
  • Pool umbrellas

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas

Accessibility

  • Wheelchair-accessible parking

Languages Spoken

  • English
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Iron/ironing board (on request)

Things to enjoy

  • Separate sitting area
  • Balcony

Freshen up

  • Private bathroom
  • Rainfall showerhead
  • Shower only
  • Free toiletries
  • Hair dryer (on request)

Be entertained

  • 42-inch LCD TV
  • Cable TV channels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Free bottled water

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa, Cielo y tierra. Services include massages and body treatments.

The spa is open daily.

Dining

Onsite venue - This restaurant specializes in local and international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Small print

Also known as

  • Hotel Castillo Resort San Gil
  • Castillo San Gil
  • Hotel Hotel Castillo Resort San Gil
  • San Gil Hotel Castillo Resort Hotel
  • Hotel Hotel Castillo Resort
  • Castillo
  • Hotel Castillo Resort Hotel
  • Hotel Castillo Resort San Gil
  • Hotel Castillo Resort Hotel San Gil

Policies

There is limited hot water on site.

If you are traveling with a child, your property may require you to present the following documents: Parents traveling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for foreign visitors) upon check-in. If a relative or legal guardian is traveling into Colombia with the child, that relative or legal guardian may be required to present a notarized consent of travel signed by both parents and a copy of both parents' ID. If only one parent is traveling into Colombia with the child, that parent may be required to present a notarized consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Guests must contact this property in advance to reserve onsite parking.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • For stays on or after January 1, 2022, residents of Colombia and non-residents staying 60 consecutive days or more will be charged a 19% national sales tax by the property at the time of stay. Travelers on a tourist visa will not be required to pay this tax. The tax may be charged where a room is shared by a taxable and a non-taxable guest.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Hotel Castillo Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Yes, there's an outdoor pool and a children's pool.
  • Sorry, pets aren't allowed.
  • You can check in from 3:00 PM - 10:00 PM. Check-out time is 1:00 PM.
  • Yes, there's an onsite restaurant that offers local and international cuisine. Nearby restaurants include Arepas (5-min walk), El Mana (6-min walk), and Caracol Pizzeria (7-min walk).
  • Have fun with nearby activities like boat tours, rafting, and rock climbing. Additional recreation nearby includes spelunking and ecotours. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Hotel Castillo Resort also has a waterslide and a garden.
6,8.Good.
  • 10,0.Exceptional

    Excelente, oportunidad en la comida

    Grisman, 1 night trip, May 1, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Tiene que mejorar la limpieza en el restaurante

    Un hotel agradable, con buen ambiente, zonas amplias. Se encuentra en remodelación, pero nuestra vida stancia fue amena. El único punto desfavorable fue la limpieza sobre todo al momento del desayuno, en medio de la pandemia no es que se respete el protocolo de bioseguridad, quería tomar un pocillo para servirme café y lo encontré ya usado, aún con desperdicio de café, justo sobre los "pocillos limpios".

    2 night family trip, Mar 27, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    NO HABÍA RESERVA NI HOSPEDAJE

    CUANDO LLEGAMOS AL HOTEL LA RESERVA NO EXISTÍA, EN EL HOTEL NO NOS ATENDIERON BIEN, SOLO NOS DIJERON QUE ERA RESPONSABILIDAD DE LA PÁGINA WEB HOTELES.COM QUE ELLOS NO PODÍAN HACER NADA, SOLO BUSCAR UN HOTEL, VALGA ACLARAR QUE FUIMOS EN LA TARDE NOCHE DESPUÉS DE UN VIAJE LO ÚLTIMO QUE ESPERABA ERA ESO POR PARTE DEL HOTEL.

    MARIA CAMILA, 1 night trip with friends, Mar 21, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Excelente hotel

    Fue una experiencia muy buena, el hotel es muy bonito, las habitaciones muy limpias y amplias, la comida también estaba deliciosa

    Valentina, 1 night trip, Mar 5, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Mala experiencia

    Muy mala limpieza, poco personal para la capacidad del hotel, pésima comida y otros huéspedes peleándose a las 2 de la madrugada. Muy mala experiencia.

    Erik l, 2 night family trip, Mar 5, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    Solo fachada pésimo servicio

    Las habitaciones estaban limpias, sin embargo el hotel no respeta normas de distanciamiento y bioseguridad . El desayuno es un desorden total piden turno y no los cumplen. El desayuno muy mal presentado jugos del día anterior, huevos sin sabor algunos, leche cortada y así por el estilo todo. El parqueadero es en un sitio que tienen como depósito de materiales , difícil parquear y hay que dejar las llaves

    Elizabeth, 2 night trip, Feb 20, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    Solo fachada pésimo servicio

    Las habitaciones estaban limpias, sin embargo el hotel no respeta normas de distanciamiento y bioseguridad . El desayuno es un desorden total piden turno y no los cumplen. El desayuno muy mal presentado jugos del día anterior, huevos sin sabor algunos, leche cortada y así por el estilo todo. El parqueadero es en un sitio que tienen como depósito de materiales , difícil parquear y hay que dejar las llaves

    Elizabeth, 2 night trip, Feb 20, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    RECOMNDO AL 100% EL HOTEL CASTILLO RESORT DE SAN

    Todo estuvo supergenial, fue lo máximo. Castillo Resort es EL MEJOR HOTEL DE SANTANDER.

    Linda Stefanny, 1 night family trip, Feb 6, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Excelente hotel mala aplicación hoteles.com

    Muy bien el sitio el único inconveniente fue con la aplicación de hoteles. los precios diferentes a los del hotel no permiten cancelación sino hasta dos días antes muy mal servicio por parte de la aplicación. El hotel si es muy hermoso con una excelente atención y comida.

    Yeison, 1 night romance trip, Jul 6, 2019

    Verified Hotels.com guest review

  • 6,0.Good

    Demasiado regular.

    Un hotel bien pensando pero se quedó en los planes. Con un poco más de atención a los detalles sería algo mejor. Muy poco por el precio que se paga. El gancho es que es para niños. Le falta para poder ser recomendado como algo medianamente bueno. No recomiendo.

    JAIRO ESTEBAN, 1 night family trip, Jun 15, 2019

    Verified Hotels.com guest review

See all 16 reviews