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Sheraton Orlando Lake Buena Vista Resort

4-star resort with 4 restaurants, near Orlando Vineland Premium Outlets

  • Free WiFi in lobby
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12205 S Apopka Vineland Rd, Orlando, 32836, FL, United States of America
7,4.Good.
  • There is no room service. No one answers the phone. No resturant. Mold everywhere. No…

    Jul 28, 2021

  • Was over all very unhappy with this hotel. Only really positive thing is the staff was…

    Jul 25, 2021

See all 1,737 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) and WELL Health-Safety Rating (IWBI) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Convenient
Safe
Shopping
Walkable
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Air Conditioning

Property highlights

Main amenities

  • 486 guestrooms
  • Daily housekeeping
  • 4 restaurants and 2 bars/lounges
  • Full-service spa
  • 2 outdoor pools and 2 spa tubs
  • Breakfast available

Feel at home

  • Children's pool
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television

What’s around

  • Disney Springs® - 37 min walk
  • Orlando Vineland Premium Outlets - 38 min walk
  • Disney's Lake Buena Vista Golf Course - 42 min walk
  • SeaWorld® Orlando - 4.1 mi / 6.6 km
  • Orange County Convention Center - 4.8 mi / 7.7 km
  • Disney's Hollywood Studios® - 5.9 mi / 9.5 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 2 Queen Beds, Non Smoking
  • Room, 1 Queen Bed, Non Smoking, Pool View
  • Room, 1 King Bed, Non Smoking, Pool View
  • Room, 1 King Bed, Non Smoking
  • Junior Suite, 1 Bedroom, Non Smoking, Pool View
  • Room, 1 King Bed, Non Smoking, Pool View
  • Junior Suite, 1 King Bed, Non Smoking, Pool View
  • Room, 2 Double Beds, Non Smoking
  • Room, 1 King Bed, Non Smoking
  • Executive Suite, 1 Bedroom
  • Executive Suite, 1 Bedroom, Non Smoking

What’s around

Landmarks

  • Disney Springs® - 37 min walk
  • Orlando Vineland Premium Outlets - 38 min walk
  • Disney's Lake Buena Vista Golf Course - 42 min walk
  • SeaWorld® Orlando - 4.1 mi / 6.6 km
  • Orange County Convention Center - 4.8 mi / 7.7 km
  • Disney's Hollywood Studios® - 5.9 mi / 9.5 km
  • Universal Orlando Resort - 6.2 mi / 10.1 km
  • Epcot® - 6.5 mi / 10.5 km
  • Disney's Animal Kingdom® Theme Park - 8.3 mi / 13.4 km
  • Magic Kingdom® Park - 11.9 mi / 19.2 km

Getting around

  • Orlando International Airport (MCO) - 22 min drive
  • Kissimmee, FL (ISM-Kissimmee Gateway) - 23 min drive
  • Orlando Station - 19 min drive
  • Winter Park Station - 28 min drive
  • Kissimmee Station - 28 min drive
  • Area shuttle (surcharge)
map
See on map
12205 S Apopka Vineland Rd, Orlando, 32836, FL, United States of America

At a glance

Hotel size

  • This hotel has 486 rooms
  • This hotel is arranged over 6 floors

Arriving/leaving

  • Check-in time 3 PM-midnight
  • Check-out time is noon
  • Express check-out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • 1 per room (up to 40 lbs)

Internet

  • Free WiFi in public areas
  • WiFi in rooms*

Parking

  • Onsite self parking (USD 21.00 per night; includes in/out privileges)
  • Onsite valet parking (USD 26.00 per day; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking includes off-street options
*See small print for additional details or extra charges

In the hotel

Food and drink

  • Buffet breakfast daily (surcharge)
  • 4 restaurants
  • 2 bars/lounges
  • Coffee shop/café
  • Snack bar/deli
  • Poolside bar
  • Room service (during limited hours)

Things to do

  • Number of outdoor pools - 2
  • Children's pool
  • 24-hour fitness facilities
  • Full-service spa
  • Spa treatment room(s)
  • Golfing nearby
  • Kayaking nearby
  • Scuba diving nearby
  • Snorkeling nearby
  • Water skiing nearby
  • Waterslide
  • Number of spa tubs - 2
  • Pool cabanas (surcharge)
  • Pool sun loungers
  • Pool umbrellas

Working away

  • 24-hour business center
  • Number of meeting rooms - 29
  • Conference space
  • Conference space size (feet) - 6786
  • Conference space size (meters) - 630
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 4
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Terrace
  • Television in common areas

Accessibility

  • Braille or raised signage
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible van parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible meeting spaces/business centre
  • Visual alarms in hallways
  • Closed captioned TV
  • Raised toilet seat
  • Lowered electrical outlets in bathroom
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Low-height counters/sink
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Transfer shower
  • Visual fire alarm
  • Lever door handles

Languages Spoken

  • English
  • Portuguese
  • Spanish

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Down comforter
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer

Be entertained

  • 42-inch flat-screen TV
  • Pay movies
  • Premium TV channels
  • IPod docking station

Stay connected

  • Desk
  • Free weekday newspaper
  • WiFi (surcharge)
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Access via exterior corridors

Special features

Spa

Top of the Palms has 4 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open daily.

Dining

Zest - This restaurant specializes in American cuisine and serves breakfast, lunch, and dinner.

27 Palms Grill - This poolside restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Springboard - Onsite bistro. Open daily.

Small print

Also known as

  • Lake Buena Vista Resort Sheraton
  • Sheraton Lake Buena Vista Resort Orlando
  • Sheraton Lake Buena Vista Orlando
  • Orlando Sheraton
  • Sheraton Buena Vista Resort
  • Sheraton Orlando Lake Buena Vista
  • Sheraton Buena Vista
  • Sheraton Orlando Buena Vista
  • Sheraton Orlando Lake Buena Vista Resort Resort
  • Sheraton Orlando Lake Buena Vista Resort Orlando
  • Sheraton Orlando Lake Buena Vista Resort Resort Orlando
  • Lake Buena Vista Sheraton
  • Lake Buena Vista Sheraton Resort
  • Sheraton Lake Buena Vista
  • Sheraton Lake Buena Vista Resort
  • Sheraton Resort Lake Buena Vista
  • Sheraton Orlando
  • Sheraton Safari Hotel
  • Sheraton Safari Orlando

Optional extras

Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Self parking costs USD 21.00 per night with in/out privileges

Valet parking costs USD 26.00 per day with in/out privileges

Buffet breakfast is offered for an extra charge of USD 21.95 per person (approximately)

Pets are allowed for an extra charge of USD 100 per pet, per stay

Service animals exempt from fees

WiFi is available in guestrooms for USD 0 per stay (rates may vary)

Area shuttle service is offered for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Pool access available from 7:00 AM to 11:00 PM.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

This property affirms that it adheres to the cleaning and disinfection practices of WELL Health-Safety Rating (IWBI).

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards, debit cards, and cash. Cash is not accepted. 

This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Mandatory fees

You’ll be asked to pay the following charges at check-in or check-out:
  • Resort fee: USD 23.95 per accommodation, per night

Resort fee inclusions:

  • Pool access
  • Spa access (may be limited)
  • Health club access
  • Fitness center access
  • Business center/computer access
  • Internet access (may be limited)
  • Newspaper
  • Phone calls (may be limited)
  • In-room safe
  • In-room coffee
  • Additional inclusions

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Sheraton Orlando Lake Buena Vista Resort does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes. Self parking costs USD 21.00 per night. Valet parking costs USD 26.00 per day.
  • Yes, there are 2 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 11:00 PM.
  • Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 40 lbs per pet. There's a charge of USD 100 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 3 PM - midnight. Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-out is available.
  • Yes, there are 4 onsite restaurants, featuring American cuisine and poolside dining. Nearby restaurants include Olive Garden (4-min walk), El Patron (5-min walk), and Chevys (7-min walk).
  • Have fun with activities like boat tours, kayaking, and scuba diving, and practice your swing at the nearby golf course. Indulge in a treatment at the spa and soothe your senses in one of the 2 spa tubs. Sheraton Orlando Lake Buena Vista Resort also has 2 outdoor pools and 2 bars, as well as a 24-hour fitness center and spa services.
7,4.Good.
  • 4,0.Fair

    Hotel is so old.

    Uyen, 1 night family trip, Jul 26, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    Bugs. Bugs. Bugs

    This hotel had some good qualities. It was really close to Disney springs and parking was in property but they are not assigned to the building number so I had to park far because I would come late after the parks. Not a of a deal but if u have a lot of bags and need closer parking, then you would need to reconsider. At first I saw what appeared to be beetle in the bathroom the night we checked-in but I didn’t make a big deal because it was only one. Then as my boyfriend and I were leaving there were about 4-5 bugs underneath the inner beds sheets. I do not know how my boyfriend and I did not notice this the first night, but there they were. I had bite marks the morning after our first night but assumed they were mosquito bites from the park. I reported it to the front desk and they were very apologetic but told me that at the time that there unable to do anything but move the resort fee and parking fee. I am still waiting for a final call on what’s the my total charge. The bed were comfortable and our A/C was cool, but am overall disappointed with the my hotel experience.

    Trinidad, 2 night trip, Jul 23, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    The room set up was great with the bunk beds outside of the bedroom, one of the main reasons I chose this hotel. The room needed a deep clean, dirty grungy looking base boards, lots of dust and the bathroom had stains on the walls.

    Jennifer, 4 night family trip, Jul 20, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    This was a Family trip, the website advised a 3:00 check in after I paid for my stay.

    Pecos, 1 night family trip, Jul 10, 2021

    Verified Hotels.com guest review

  • 6,0.Good

    One time stay. Pictures are nicer than hotel.

    I booked at this hotel for 3 main reasons: Proximity to Disney, sleeps up to 6, and pool. Room Positive: The King suite was nice in that my husband and I had a door to separate our room from the kids beds in the "family" area. There were 2 AC units and 2 TVs (1 in the bedroom and 1 in the family room). Bathroom was huge and at first I hated that the sink and mirror were on the outside of the bathroom but once we had 5 people getting ready it became efficient. Room negative: The cleanliness of the room was a little worrisome. There were weird spots/stains on the couch, the bunk bed headboards were sort of rackety, and what I hope was rust and not dried up pee behind the toilet on the floor. ---- Pool Positive: 2 pools with a water slide Pool negative: Good luck trying to find a lounge chair or space in the pool. Families would get there at 9am and stay all day. They require a key card to get into the gates, but it's pointless when you can reach over and open it from the other side. We had a huge hunch that locals were using it. ---- Disney Proximity: Very close to Disney Springs and there were a TON of food chains on the Main Street which was great if you didn't want to eat in the Disney bubble. ---- Parking: They have on their site they charge for parking but they have no way of monitoring who is coming in/out or parking passes. ---- Staff: The few exchanges we had with the staff were great. All were friendly and professional.

    3 night family trip, Jul 8, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    The front desk was not at all helpful. The shuttle only takes you to Epcot and it was a minivan not a bus. We waited way too long for them to arrive only to be told they could not take us to Magic Kingdom and the others waiting would not get a ride to Hollywood Studios. We ended up driving, so we had to pay for parking at Magic Kingdom and the hotel. The next day we ended up calling an Uber for Epcot because the wait time again does the shuttle is ridiculous.

    3 night family trip, Jun 24, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Lousy hotel

    The pictures made this hotel look beautiful, but it might have looked that way years ago. Check in was easy, but no where did it say that they will charge you $21 a night to park and no where did it say a $23 a night resort fee!! Only one outlet was working and we were fighting on who got to charge their phones. The staff could not speak English. Hotels. com said breakfast was included. Hotel said since we booked third party, we didn't get food vouchers for breakfast. Front desk told us to go to Dennys!!! I was so upset. We had to call several times for towels and toilet paper. I never had to get a food voucher at a hotel for food! The kids enjoyed the pool. That's pretty much it.

    Mary, 4 night family trip, Jun 23, 2021

    Verified Hotels.com guest review

  • 2,0.Poor

    Poor Building Condition

    The elevator was broken when we arrived, the bathroom in unit 4311 had a black mold on the wall. The front desk people were very friendly and tried to accommodate, but this hotel just in bad condition, broken elevator, mold. after 4 hours driving we had to look for another hotel, we could not stay there.

    Alla, 3 night family trip, Jun 20, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Clean rooms centrally located to everything we wanted to do . Pleasant staff,,

    Rafael, 4 night family trip, Jun 19, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Air conditioning terrible room was in the 70 degree range. No indoor bar open. Called spa to make appointment was told they were booked. In actually never even saw them open during stay and it was at the exit of elevator on our floor. Not even a light on

    Michael, 2 night trip, Jun 18, 2021

    Verified Hotels.com guest review

See all 1,737 reviews