Best Western Plus Golden Lakes Hotel

Photo gallery for Best Western Plus Golden Lakes Hotel

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Indoor pool, sun loungers
Indoor pool, sun loungers
View from room
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Overview of Best Western Plus Golden Lakes Hotel

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Best Western Plus Golden Lakes Hotel

4.0 star property
4-star hotel with spa, near Lac de l'Eau d'Heure

8,8/10 Fabulous

164 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Non-smoking
  • Air conditioning
Map
Route de la Plate Taille, 51, Froidchapelle, Wallonia, 6440
Main amenities
  • Daily housekeeping
  • Restaurant
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Sauna
  • Steam room
  • Spa tub
  • 24-hour room service
  • Babysitting
  • 7 meeting rooms
  • Terrace
For families
  • Babysitting (surcharge)
  • Sofa bed
  • Refrigerator
  • Private bathroom
  • Garden
  • Terrace
Cleaning & safety
  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing

Choose dates to view prices

About this area

What's nearby

  • Avesnois Regional Nature Park - 18 min drive
  • Val Joly Lake - 29 min drive

Getting around

  • Charleroi (CRL-Brussels South Charleroi) - 34 min drive
  • Pry Station - 14 min drive
  • Berzee Station - 17 min drive
  • Philippeville Station - 18 min drive

About this property

Best Western Plus Golden Lakes Hotel

Enjoy your visit to Froidchapelle with a stay at Best Western Plus Golden Lakes Hotel. Guests can visit the spa to indulge in deep-tissue massages, facials, or body scrubs, and international cuisine is served at La Brasserie des Lacs, which is open for breakfast, lunch, and dinner. An indoor pool and a spa tub are offered, and in-room conveniences at this upscale hotel include sofa beds and refrigerators. The comfortable beds and breakfast get good marks from fellow travelers.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Reservations are required for the use of certain onsite facilities
This information is provided by our partners.

At a glance

Hotel size

  • 79 rooms

Arriving/Leaving

  • Check-in time from 3:00 PM - 10:00 PM
  • Express check-in/out
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18
  • Minimum Spring Break check-in age is 18

Children

  • No cribs (infant beds)
  • Babysitting*
  • Supervised childcare*

Pets

  • Pets allowed*

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Continental breakfast (surcharge) each morning 7:00 AM–10:00 AM
  • Restaurant
  • Barbecue grills
  • 24-hour room service

Taking the kids

  • Supervised childcare (surcharge)
  • Children's menu

What to do

  • Hiking/biking trails nearby
  • Kayaking nearby
  • Scuba diving nearby

Working away

  • 7 meeting rooms
  • Computer station
  • Conference space (6458 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • Built in 2018
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • An indoor pool
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible registration desk

Languages spoken

  • Dutch
  • English
  • French

Room amenities

Be entertained

  • Smart television
  • Satellite TV channels

Home comfort

  • Air conditioning
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Sofa bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping

Special features

Spa

Spa Wellness has 2 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open select days. Guests under 16 years old are not allowed in the spa.

Dining

La Brasserie des Lacs - Overlooking the ocean and garden, this restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city: EUR 1 per person, per night

Optional extras

  • Continental breakfast is offered for an extra charge of EUR 21 for adults and EUR 10.5 for children (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pets are allowed for an extra charge of EUR 15 per pet, per night

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Guests under 16 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer; cashless payment methods are available for all transactions; masks are required in public areas; reservations are required for some onsite facilities.

Contactless check-out is available.

Enhanced food service safety measures are in place.

Policies

Guests can rest easy knowing there's a fire extinguisher on site.

This property accepts credit cards, debit cards and cash.

Also known as

Best Western Plus Golden Lakes Hotel Froidchapelle
Best Western Plus Golden Lakes Froidchapelle
Hotel Best Western Plus Golden Lakes Hotel Froidchapelle
Froidchapelle Best Western Plus Golden Lakes Hotel Hotel
Hotel Best Western Plus Golden Lakes Hotel
Best Western Plus Golden Lakes
Best Western Plus Golden Lakes
Best Western Plus Golden Lakes
Best Western Plus Golden Lakes Hotel Hotel
Best Western Plus Golden Lakes Hotel Froidchapelle
Best Western Plus Golden Lakes Hotel Hotel Froidchapelle

Frequently asked questions

Overall score and ratings

8,8

Fabulous

9,1/10

Cleanliness

8,9/10

Staff & service

8,3/10

Amenities

9,0/10

Property conditions & facilities

8,5/10

Eco-friendliness

10/10 Exceptional

Oren, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Mark, 1-night trip
Verified Hotels.com guest review

6/10 Good

I just did not like the place
New hotel in the middle of a bungalow park, the swimming pool is 30 euro per two hours ...
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Great place
Great place, beautiful location and awesome food and selection of beers.
MATTHEW, 3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Magnifique séjour sur le lac !
Excellent séjour, flexibilité sur Check in & check out, vu splendide sur lac, bref que du plaisir !
Anthony, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clean and spacious room, beautiful place to go on a family vacation. Helpful and friendly staff
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Amir, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent option in the Ardennes
Our experience at this brand new hotel was a very good one. From a very efficient and friendly check-in with Lucien, a kind and courteous front desk intern, to the extra efforts led by the housekeeping team, we were pleasantly surprised and look forward to coming back. The number of construction projects going around the hotel was fairly unexpected but we believe this will be a very nice option for families seeking refugee from urban life. Suggested improvements to the kichen area of the room: installation of a freezer below the fridge, as well as a simple exhauster with light on top of the cooktop would definitely make a family stay more pleasant. Great job on the COVID-19 protocol but, from a safety perspective, please install urgently a safety block on the balcony accessible from the reception area- the floor gap between the concrete and glass facade is quite large and needs to be taken care of.
3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Carlos, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Modern room, great setting
Gordon, 1-night trip
Verified Hotels.com guest review