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All properties in Acapulco, Guerrero, Mexico
1 room, 2 adults

Grand Hotel Acapulco & Convention Center

3,5-star3,5 stars
Great for families

Good to know

  • In-room childcare (surcharge)
  • Babysitting or childcare
  • Babysitting or childcare (surcharge)
  • Children's club
Av. Costera Miguel Alemán, 1, Acapulco, GRO, 39869, Mexico

Family-friendly hotel with 2 outdoor pools, connected to the convention center, near Icacos Beach
  • Free WiFi
  • Great for families

    Good to know

    • In-room childcare (surcharge)
    • Babysitting or childcare
    • Babysitting or childcare (surcharge)
    • Children's club
  • Collect stampsYou can collect Hotels.com™ Rewards stamps here
  • Horrible rooms smell like mold ..staff is so rude, management was worseDec 3, 2019
  • My overall stay was good. The hotel is being remodeled and looks to be heading in a good…Dec 2, 2019

Grand Hotel Acapulco & Convention Center

  • Standard Room
  • Grand Room
  • Family Room, 2 Bedrooms, 2 Bathrooms, Corner
  • Deluxe Room, Partial Ocean View
  • Deluxe Room, Ocean View

What’s around Grand Hotel Acapulco & Convention Center

Landmarks

  • In Costera Acapulco
  • Condesa Beach - 33 min walk
  • Icacos Beach - 2 min walk
  • El Rollo Acapulco - 11 min walk
  • Diana the Huntress - 43 min walk
  • Naval History Museum - 7 min walk
  • Casa de la Cultura - 9 min walk
  • El Veladero National Park - 10 min walk

Getting around

  • General Juan N. Alvarez Intl. Airport (ACA) - 26 min drive
  • Area shuttle (surcharge)

At a glance

Key facts

Hotel size

  • This hotel has 605 rooms
  • This hotel is arranged over 23 floors

Arriving/leaving

  • Check-in time starts at 3 PM
  • Check-out time is noon
Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges

  • Government-issued photo ID may be required

  • Minimum check-in age is 18

Travelling with others

Children

  • Up to 2 children stay free when occupying the parent or guardian's room, using existing bedding

  • Babysitting/childcare *

  • Free children's club

Pets

  • Pets not allowed

Extra people

  • Rollaway beds available, charges may apply*

Internet

  • Free WiFi in public areas

  • Free WiFi in rooms

Transport

Parking

  • Self parking * on site

Offsite

  • Area shuttle *

Payment types at the property

Other information

  • Smoke-free property
* See small print for additional details or extra charges

In the hotel

Taking the kids?
  • Children's club (free)
  • In-room childcare (surcharge)
Food and drink
  • Buffet breakfast daily (surcharge)
  • 3 restaurants
  • 2 bars/lounges
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • Poolside bar
  • 24-hour room service
Things to do
  • Beach cabanas (surcharge)
  • Beach umbrellas
  • Number of outdoor pools - 2
  • Children's pool
  • Fitness facilities
  • Motor boating on site
  • Personal motorized watercraft on site
  • Playground on site
  • Scuba diving on site
  • Water skiing on site
  • Arcade/game room
Working away
  • Number of meeting rooms - 14
  • Meeting rooms
  • Conference center
Services
  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Dry cleaning/laundry service
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
Facilities
  • Number of buildings/towers - 1
  • Year Built - 1971
  • Elevator
  • ATM/banking
  • Safe-deposit box at front desk
  • Designated smoking areas
  • Garden
  • Terrace
  • Television in common areas
Accessibility
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
Languages Spoken
  • English
  • Spanish

In the room

Home comforts
  • In-room climate control (air conditioning)
  • Minibar
  • Iron/ironing board
  • Iron/ironing board (on request)
Sleep well
  • Blackout drapes/curtains
Things to enjoy
  • Balcony
Freshen up
  • Private bathroom
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
Be entertained
  • LED TV
  • Premium TV channels
Stay connected
  • Desk
  • Free WiFi
More
  • Daily housekeeping
  • In-room safe

Grand Hotel Acapulco & Convention Center’s small print

Also known as

  • Acapulco Grand Hotel
  • Acapulco Grand Hotel
  • Acapulco Hyatt
  • Grand Hotel Acapulco
  • Acapulco & Convention Center
  • Grand Hotel Acapulco & Convention Center Hotel
  • Grand Hotel Acapulco & Convention Center Acapulco
  • Grand Hotel Acapulco & Convention Center Hotel Acapulco
  • Grand Acapulco
  • Grand Hotel Acapulco
  • Acapulco Grand Mayan
  • Grand Mayan Acapulco Hotel Acapulco
  • Grand Mayan Hotel Acapulco
  • Hyatt Regency Acapulco
  • Hyatt Acapulco
  • Hyatt Acapulco

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.

Optional extras

Self parking costs MXN 120 per night

Breakfast costs between MXN 275 and MXN 300 for adults, and MXN 165 and MXN 200 for children (approximately)

Babysitting/childcare is available for an extra charge

Pets are allowed for an extra charge

WiFi is available in public areas for MXN 0.0 (rates may vary)

Wired Internet access is available in public areas for an extra charge

Area shuttle service is offered for an extra charge

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs for Grand Hotel Acapulco & Convention Center

  • Does Grand Hotel Acapulco & Convention Center offer free cancellation for a full refund?
    Yes, Grand Hotel Acapulco & Convention Center does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • Is parking offered on site at Grand Hotel Acapulco & Convention Center?
    Yes. Self parking costs MXN 120 per night.
  • Is there a pool at Grand Hotel Acapulco & Convention Center?
    Yes, there are 2 outdoor pools and a children's pool.
  • Are pets allowed at Grand Hotel Acapulco & Convention Center?
    Sorry, pets aren't allowed.
  • What are the check-in and check-out times at Grand Hotel Acapulco & Convention Center?
    You can check in starting at 3 PM. Check-out time is noon.
  • Are there restaurants at or near Grand Hotel Acapulco & Convention Center?
    Yes, there are 3 onsite restaurants.

Recent reviews

Good 7,4 From 650 reviews

Very good 8,0
Disappointed arrival/ Happy stay and checkout.
Excellent stayed. Disappointed at the arrival the hotel was in remodelation. Long wait to checking. But I met Betty Arellano (MOD) and resolved all my inquiries, took of my checking, luggage, internet, boarding pass and checkout. This property is lucky to have an associte of this caliber, always smiling even with all the pressure there was with all the changes this hotel is going through. Thank you Betty hope to see you soon.
Abraham, ca2 night trip
Very good 8,0
Grand Hotel Acapulco 2019
The hotel is undergoing renovations, so there is only one restaurant open. Wifi was very slow, but everything else was excellent. Service, cleanliness, security, attention were all excellent.
Evaristo, us7 night trip
Very good 8,0
It was a good stay
The first night was terrible. Acapulco is so hot, and the air conditioner in the room kept the room about 85. It was hard to sleep. That morning the construction started about 7 am. It was a family vacation so we were wanting to sleep in after a day of travel. After, we called to complain about the hammering. They told us they were “working on it.” Soon after we went down to complain and they gave us a new room! It was just unfortunate because we had a rough first day. The second room was beautiful, it had a wonderful view and it was very modern. That room had amazing air conditioning for when we wanted to cool off.
Ingrid, us2 night family trip
Exceptional 10,0
Great hotel for first time visit with kids. Family Corner room was spacious and amazing view.
Lourdess, us2 night family trip
Exceptional 10,0
Excellent Service
Best value for the paid price
Patricia, mx5 night business trip
Good 6,0
Ok for Acapulco,security very annoying!Restaurant and bar expensive!Can’t bring snack or food or drinks in hotel !!Hotel has big potential but no convenience store!
Carlo, ca6 night family trip
Exceptional 10,0
Pl
La plancha de Ropa estaba dañada
David, gb2 night trip with friends
Very good 8,0
Enjoyed our Stay
Really have no complaints except maybe the rooms need updated and the front desk staff needs a lot of work. We always had excellent service in the restaurants and the food was very good too.
Rhonda, us1 night family trip
Very good 8,0
Great potential, but not likely to go back
Hotel has space for a few options of food and entertainment, but not much was going on. Either the bad reviews are keeping people away, or the lack of people caused the hotel to close off some spaces which makes it hard to want to go back. Beds were amazing. Great location for the perfect sunset. Pool areas were kept clean. Discrepancy between Hotels.com listing on the 'Grand Room' stating that a mini bar was included, when it actually was not. We tried to sort out the false advertising with management but they could not help us. Very strict policy on bringing in your food and drink made it difficult to enjoy since such a lack of services offered.
Bonnie, ca4 night romance trip
Very good 8,0
Good place, need some refresh
Nice place, good service, but everything a bit old, so always there issue with things not working. During our stay they started refreshing swimming pool. Happily place is secure, food is good. Cleanliness was acceptable.
Leszek, gb3 night family trip

Grand Hotel Acapulco & Convention Center

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