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Grand Hyatt Melbourne

Luxury hotel with spa, near Bourke Street Mall

  • Free WiFi
From
ZAR 3,054

Image gallery

  • Grand Suite, 1 King Bed - Guest Room
  • Grand Suite, 1 King Bed - Guest Room
  • Indoor Pool
  • Indoor Pool
  • Grand Suite, 1 King Bed - Guest Room
Grand Suite, 1 King Bed - Guest Room. Image 1 of 80.
1 / 80Grand Suite, 1 King Bed - Guest Room
123 Collins Street, Melbourne, 3000, VIC, Australia
8,8.Fabulous.
  • Was disappointed that something I left behind in my room was not recovered, but otherwise…

    May 16, 2021

  • Warm and comfortable hotel and staff

    May 13, 2021

See all 528 reviews

Official standards

This property advises that it adheres to GBAC STAR (Hyatt) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • Property confirms they are implementing enhanced cleaning measures
  • Social distancing measures are in place
  • Protective clothing is available to guests
  • Masks are available to guests
  • Guests are provided with free hand sanitizer

Guests rated location

Walkable
Convenient
Shopping
Dining options
Safe
  • Parking available
  • Pool
  • Free WiFi
  • Gym
  • Non-smoking
  • Air Conditioning

Property highlights

Main amenities

  • 550 smoke-free guestrooms
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available

What’s around

  • In Melbourne Central Business District
  • Bourke Street Mall - 8 min walk
  • Princess Theatre - 9 min walk
  • Melbourne Arts Centre - 11 min walk
  • Melbourne Central - 12 min walk
  • Melbourne Cricket Ground - 17 min walk

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

  • Room, 1 King Bed, River View
  • Room, 2 Twin Beds, River View
  • Club Room, 1 King Bed
  • Grand Suite, 1 King Bed
  • Room, 1 King Bed
  • Room, 1 King Bed (Spa)
  • Room, 2 Twin Beds
  • Deluxe Room, 1 King Bed
  • Club Room, 2 Twin Beds
  • Deluxe Room, 1 King Bed (Club Access)
  • Club Room, 1 King Bed, River View
  • Club Room, 2 Twin Beds, River View
  • Diplomatic Suite
  • Room, 1 King Bed, City View

What’s around

Landmarks

  • In Melbourne Central Business District
  • Bourke Street Mall - 8 min walk
  • Princess Theatre - 9 min walk
  • Melbourne Arts Centre - 11 min walk
  • Melbourne Central - 12 min walk
  • Melbourne Cricket Ground - 17 min walk
  • SEA LIFE Melbourne - 17 min walk
  • Rod Laver Arena - 20 min walk
  • Queen Victoria Market - 20 min walk
  • Melbourne Convention and Exhibition Centre - 22 min walk
  • Crown Casino and Entertainment Complex - 23 min walk

Getting around

  • Melbourne Airport (MEL) - 29 min drive
  • Melbourne, VIC (MEB-Essendon) - 25 min drive
  • Avalon Airport (AVV) - 47 min drive
  • Flinders Street Station - 8 min walk
  • Southern Cross Station - 21 min walk
  • Showgrounds Station - 8 min drive
  • Parliament Station - 8 min walk
  • Melbourne Central Station - 13 min walk
  • Jolimont Station - 17 min walk
map
See on map
123 Collins Street, Melbourne, 3000, VIC, Australia

At a glance

Hotel size

  • This hotel has 550 rooms
  • This hotel is arranged over 33 floors

Arriving/leaving

  • Check-in time 2:00 PM-midnight
  • Check-out time is 11 AM
  • Express check-in/out

Restrictions related to your trip

  • COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Special check-in instructions

Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi and wired Internet access in public areas
  • Free WiFi and wired Internet access in rooms

Parking

  • Onsite valet parking (AUD 70 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See small print for additional details or extra charges

In the hotel

Taking the kids?

  • In-room childcare (surcharge)

Food and drink

  • Buffet breakfast daily (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop/café
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site
  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Working away

  • 24-hour business center
  • Number of meeting rooms - 15
  • Conference space
  • Conference space size (feet) - 9688
  • Conference space size (meters) - 900
  • Conference center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tours/ticket assistance
  • Limo or Town Car service available
  • Dry cleaning/laundry service
  • Laundry facilities
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • Number of buildings/towers - 1
  • Year Built - 1986
  • Elevator
  • Safe-deposit box at front desk
  • Fireplace in lobby

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages Spoken

  • Chinese
  • Dutch
  • English
  • French
  • German
  • Hindi
  • Italian
  • Korean
  • Russian
  • Spanish
  • Vietnamese

In the room

Home comforts

  • In-room climate control (air conditioning)
  • Minibar
  • Coffee/tea maker
  • Bathrobes
  • Slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillowtop mattress

Things to enjoy

  • In-room massage available

Freshen up

  • Private bathroom
  • Deep soaking bathtub
  • Hair dryer

Be entertained

  • 32-inch LCD TV
  • Pay movies
  • Premium TV channels

Stay connected

  • Desk
  • Free newspaper
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

City Club has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily.

Dining

Collins Kitchen - This restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. A children's menu is available.

Ru-Co Bar - This cocktail bar serves light fare only. Happy hour is offered. Open select days.

Lobby Lounge & Bistro Bar - Onsite bistro. Guests can enjoy drinks at the bar. Open daily.

Recreation

On Site

  • Fitness facilities
  • Outdoor tennis court
  • Sauna
  • Spa tub
  • Steam room
  • Tennis on site
  • Fitness classes on site
  • Basketball on site
  • Pilates classes on site
  • Tennis lessons on site
  • Yoga classes/instruction on site

Nearby

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golfing nearby
  • Hiking/biking trails nearby
  • Kayaking nearby
  • Parasailing nearby
  • Sailing nearby
  • Scooter/moped rentals nearby
  • Segway rental/tour nearby

Small print

Also known as

  • Grand Hyatt Melbourne
  • Grand Hyatt Melbourne Hotel Melbourne
  • Grand Hyatt Melbourne Hotel
  • Hyatt Melbourne Grand
  • Melbourne Grand Hyatt
  • Grand Hyatt Melbourne Hotel Melbourne
  • Hyatt Melbourne
  • Melbourne Hyatt
  • Grand Hyatt Melbourne Hotel
  • Grand Hyatt Melbourne Melbourne

Optional extras

Credit card charges are subject to an extra charge

Valet parking costs AUD 70 per night with in/out privileges

Rollaway beds are available for AUD 60 per day

Buffet breakfast is offered for an extra charge of AUD 46 per person (approximately)

Dial-up Internet access is available in guestrooms for an extra charge

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation.

This property accepts credit cards. Cash is not accepted.

We have included all charges provided to us by this property. However, charges can vary, for example, based on length of stay or the unit you book.

FAQs

  • Yes, Grand Hyatt Melbourne does have fully refundable rooms available to book on our site, which can be cancelled up to a few days before check-in. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and gives staff personal protective equipment. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs AUD 70 per night. Electric vehicle charging is available.
  • Yes, there's an indoor pool.
  • Sorry, pets and service animals aren't allowed.
  • You can check in from 2:00 PM - midnight. Check-out time is 11 AM. Express check-in and check-out are available.
  • Yes, Collins Kitchen offers international cuisine. Nearby restaurants include Meatmaiden (3-min walk), Bowery to Williamsburg (3-min walk), and The Duke (3-min walk).
  • No, this hotel doesn't have a casino, but Crown Casino and Entertainment Complex (7-min drive) is nearby.
  • Practice your swing on the tennis courts. Additional recreation onsite includes aerobics , basketball, and Pilates. Indulge in a treatment at the spa and soothe your senses in the spa tub. Grand Hyatt Melbourne also has an indoor pool and a 24-hour fitness center, as well as a sauna.
8,8.Fabulous.
  • 10,0.Exceptional

    Enjoyed every minute of our stay at grand Hyatt.

    Ming, 2 night trip, May 9, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Really great service and care nice to come back to the Hyatt in Melbourne. Sydney’s Park Hyatt could definitely learn some lessons from the high level of professionalism and courtesy I experienced

    Craig, 3 night business trip, Apr 24, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    Grand Hyatt Disappointment

    With a Premier Room booked ($500 per night), we had to move rooms on check-in as they shoved us in behind the lifts. After a phone call they moved us to another (smaller) room. Given our room is on the top floor NEXT to the Ambassador Suite, you would have thought a small something sent to the room would have been a good idea? I ordered "large pot of coffee for 2 people" to be deleivered to the room. What arrived? a small pot for a single person with 1 cup and saucer. Had a decent stay, tbh, for the price, I would stay elsewhere as there is plenty of options. Staff were all friendly and nice. Just no one took 5-mins to think about what they were doing if the customers was really happy. I even said to them "hasn't our check-in experience gone downhill fast" they chuckled.... God bless...

    Robert, 2 night trip with friends, Apr 15, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    Disappointing

    Took 45 mins to check in-thought I was at the airport!! Incorrect t signage on Level 4 for parking station which was on Level 3-mentioned to staff member who says parking sign was an old sign from Wilson’s parking days-should have been amended years ago -time wasting going to reception to ask the making way back to Level 3 to Kay the back to Level 4 to collect car-disappointing that this hotel can’t do better

    1 night trip, Apr 8, 2021

    Verified Hotels.com guest review

  • 8,0.Very good

    A quite enjoyable stay

    The service was a bit slow, and a little disorganized. ie. housekeeping items, cups, bathrobes slippers...etc, the housekeeper had to do a couple of runs to get the things requested over the phone 30+ minuets later. And still didn’t get everything. Maybe it’s miscommunication or just human error. We do understand it is Easter time. It was very busy time. And our luggage delivery was almost one hour after valet parking, despite of a couple of reminders. The:valet parking, I wonder if any staff did some adjusting with my car system, as afterwards, my phone was not automatically connected with the car anymore. One of tea spoon in the room was not cleaned at all. Dried Coffee liquid was still on the spoon. Besides these little things, overall it was quite pleasant stay. All staff greeted us warmly with standard. While waiting on the tea we ordered at cafe, complimentary well presented Easter cakes were served, as the tea we ordered was not immediately available. We were not in a hurry, didn’t mind the wait actually. But the gesture was much appreciated.

    JiaShan, 1 night family trip, Apr 3, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    it was amazing

    Remi, 1 night trip, Mar 19, 2021

    Verified Hotels.com guest review

  • 10,0.Exceptional

    Well satisfied!

    Excellent service and staffs were always helpful and friendly. The hotel facilities (like the pool and gym) were well equipped and maintained. Will definitely recommend to anyone considering a great stay in Melbourne.

    Timothy, 2 night trip, Mar 11, 2021

    Verified Hotels.com guest review

  • 4,0.Fair

    It’s a beautiful old building but the rooms need a big overhaul. The hot water didn’t work. The sink was blocked. The shower head fell off the rail of the water was tuned up to high. The fridge didn’t work. Could be a great hotel but it needs a big clean and Reno

    1 night romance trip, Mar 6, 2021

    Verified Lastminute guest review

  • 2,0.Poor

    Nothing "Grand" about this Hyatt. From the stains on the quilt cover to the inoperative air conditioning and the hot water that took at least ten minutes to arrive this property was one huge disappointment...and to ultimate slap in the face was to be offered a $100 credit as compensation and have it not appear on the bill at checkout this property makes Faulty Towers look five star!

    3 night romance trip, Feb 18, 2021

    Verified Wotif guest review

  • 6,0.Good

    Comfortable well located great service but noisy

    The staff are amazing and very accomodating, however for a 5 star hotel the noise coming from other rooms, cleaners and slamming doors is terrible ,we had to be moved and could still hear all doors banging ,we stayed 2 out of 3 weekends from the weekend before christmas to new years ,apart from the noise it is a lovely hotel well located and as for carparking there is a great Wilson carpark at the H and G building directly opposite great weekend rates ,instead of massively inflated hotel rates.

    Fiona, 1 night trip, Dec 31, 2020

    Verified Hotels.com guest review

See all 528 reviews