Maison Saint Charles by Hotel RL

Photo gallery for Maison Saint Charles by Hotel RL

Primary image
Outdoor pool
Outdoor pool
Outdoor pool
Terrace/patio

Overview of Maison Saint Charles by Hotel RL

Maison Saint Charles by Hotel RL

3.0 star property
3-star hotel with outdoor pool, near National World War II Museum

7,4/10 Good

980 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
Map
1319 Saint Charles Avenue, New Orleans, LA, 70130
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Self parking
  • Spa tub
  • Room service
  • Business center
  • Terrace
  • Coffee/tea in a common area
  • Air conditioning
For families
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Garden
  • Terrace
  • Daily housekeeping
Cleaning & safety
  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Hand sanitiser provided
  • Personal protective equipment

Choose dates to view prices

About this area

What's nearby

  • Magazine Street - 5 min walk
  • National World War II Museum - 10 min walk
  • Ernest N. Morial Convention Center - 15 min walk
  • Julia Street Cruise Terminal - 18 min walk
  • Mardi Gras World - 19 min walk
  • Canal Street - 20 min walk
  • Caesars Superdome - 21 min walk
  • Smoothie King Center - 21 min walk
  • Bourbon Street - 21 min walk
  • Port of New Orleans - 21 min walk
  • Royal Street - 22 min walk

Getting around

  • Louis Armstrong New Orleans Intl. Airport (MSY) - 19 min drive
  • New Orleans Union Passenger Terminal - 13 min walk

About this property

Maison Saint Charles by Hotel RL

Maison Saint Charles by Hotel RL puts you in a great location, within a 15-minute walk of National World War II Museum and Ernest N. Morial Convention Center. The outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Mr. Eds Seafood, which serves seafood and is open for lunch and dinner. Other features include a bar/lounge, a 24-hour fitness center, and a spa tub. Fellow travelers like the helpful staff and location.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks and gloves available
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

At a glance

Hotel size

  • 130 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time from 4:00 PM - 11:00 PM
  • Express check-in/out
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 21
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • The front desk is open Monday - Wednesday (7:00 AM - 11:00 PM) and Thursday - Sunday (6:00 AM - 5:30 AM)
  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • No cribs (infant beds)

Pets

  • Pets allowed (2 per room, up to 50 lbs)*
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Secured onsite self parking (USD 25.0 per night)
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking and van parking on site
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • To-go breakfast (surcharge) 8:00 AM–10:00 AM on weekdays and 9:00 AM–10:00 AM on weekends
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Room service (limited hours)

Working away

  • Business center
  • Meeting rooms
  • Computer station

Services

  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Porter/bellhop

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • 24-hour fitness center
  • An outdoor pool
  • Spa tub

Accessibility

  • Elevator
  • Accessible bathroom
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible spa
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Stair-free path to entrance

Languages spoken

  • English

Room amenities

Be entertained

  • 32-inch flat-screen TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Iron/ironing board

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Free local calls

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Mr. Eds Seafood - This seafood restaurant specializes in seafood and serves lunch and dinner. Guests can enjoy drinks at the bar.

Fees & policies

Optional extras

  • To-go breakfast is offered for an extra charge of USD 14.99 per person (approximately)
  • Early check-in can be arranged for an extra charge (subject to availability, amount varies)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Renovations and closures

The following facilities or services will be unavailable from January 1 2022 to September 1 2022 (dates subject to change):
  • Dining venue(s)

Pets

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 50 per accommodation, per stay

Parking

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Secured self parking costs USD 25.0 per night
  • RV/bus/truck parking is available for an extra charge

Pool, spa, & gym (if applicable)

You'll be asked to pay the following charges by the property at time of service, check-in, or check-out:
  • Pool access available from 10 AM to 10 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property, and commonly-touched surfaces are cleaned with disinfectant between stays.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; guests are provided with hand sanitizer.

Individually-wrapped food options are available for breakfast.

Each guestroom is kept vacant for a minimum of 48 hours between bookings.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a security system on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and debit cards. Cash is not accepted.

Also known as

Charles Maison
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Frequently asked questions

Overall score and ratings

7,4

Good

7,2/10

Cleanliness

8,0/10

Staff & service

6,8/10

Amenities

7,0/10

Property conditions & facilities

6,7/10

Eco-friendliness

2/10 Poor

DO NOT VISIT!
It was absolutely horrible. The hotel hasn’t been cleaned properly in years and it shows. The were roaches. We were switched to 4 different rooms and they all were disgusting. We complained and housekeeping was sent up. She cleaned the bare minimum and left us cleaning supplies just in case it wasn’t good enough. They offered free breakfast as a compensation for our troubles. But after going. I can’t understand why anyone would pay for the “breakfast “ provided.
Left by housekeeping
Chair in room
Bathroom floor
Shower door
Dana, 3-night trip with friends
Verified Hotels.com guest review

4/10 Fair

My original room was more like a motel room. Lamp shades are missing and curtains are hanging off the rod. I was moved to a suite. The suite was a bit nicer but still not worth the 180.00-260.00 a night I was charged. The door did not lock properly, nails were sticking out of wood flooring, housekeeping never came in with fresh towels or linin or cleaning for a 7-day stay, the TV remote did not work, and on the last day I had 3" roach in my room that caused me not to sleep. Oh, and the pool and hot tub were a joke. Not nice or clean. The pictures are very misleading. I am still waiting for my $50.00 deposit to hit my card! I do not recommend this as a comfortable stay.
Maryann, 6-night business trip
Verified Hotels.com guest review

4/10 Fair

Philip, 5-night trip
Verified Hotels.com guest review

6/10 Good

Thomas, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Jerome, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Acceptable
Furniture old and banged up; good mattress; good lighting; clean; good rate; $25 parking charge per night; parking available on adjacent side street at no charge; will return
3-night trip
Verified Hotels.com guest review

6/10 Good

Very poor quality, Hair on food, filthy.
We had called ahead of time to let the front desk know we'd be arriving much later then 11pm and to ask how we check in. Upon arrival at 1am, we were left ringing the bell and knocking on the door for roughly 30 minutes before someone walked from another building to open the door and check us in. The building was filthy, trash on the floor, boxes and beverage containers on the stairs, and the process was long. This room should have been offered at a quarter of the price we paid and it was highly disturbing. We paid for the breakfast add on, but when we began to get our breakfast, the servers were rude and there was a large black hair on the first muffin I went to grab and we lost our appetites and exited.
Craig, 1-night family trip
Verified Hotels.com guest review

6/10 Good

Kevin, 2-night trip
Verified Hotels.com guest review

8/10 Very good

2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Could use some tlc
In my personal opinion we enjoyed our stay . The hotel need a grounds keeper and a full time handy man to keep up improvements on the building . The rooms were not as clean as they should have been even in the biggest suite . The bathrooms were small and hard to navigate due to size .
1-night family trip
Verified Hotels.com guest review