Mont Cervin Palace

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Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Minibar, in-room safe, desk, free WiFi

Overview of Mont Cervin Palace

Mont Cervin Palace

5.0 star property
Mountain hotel in Zermatt City Centre with 3 restaurants and spa

9,6/10 Exceptional

124 verified Hotels.com guest reviews

Property highlights

  • Pool
  • Free WiFi
  • Pet-friendly
  • Airport transfer
  • Gym
  • Bathtub
Map
Bahnhofstrasse 31, Zermatt, VS, 3920
Main amenities
  • Daily housekeeping
  • 3 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Free children's club
  • Free train station pick-up
  • Ski rentals
  • Ski storage
  • Ski passes
  • Fitness center
  • Sauna
  • Steam room
For families
  • Children stay free
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Children's club (free)
  • Connecting/adjoining rooms available

Choose dates to view prices

About this area

What's nearby

  • In Zermatt City Centre

Getting around

  • Sion (SIR) - 75 min drive
  • Geneva International Airport (GVA) - 162 min drive
  • Zermatt Gornergratbahn Station - 4 min walk
  • Zermatt (QZB-Zermatt Train Station) - 4 min walk
  • Zermatt Station - 5 min walk
  • Free train station pick-up
  • Airport shuttle (surcharge)

About this property

Mont Cervin Palace

5-star luxury hotel in the heart of Zermatt City Centre
Take advantage of free full breakfast, 9 holes of golf, and a roundtrip airport shuttle at Mont Cervin Palace. Treat yourself to a massage, reflexology, or a body treatment at the onsite spa. Be sure to enjoy a meal at any of the 3 onsite restaurants, which feature international cuisine and more. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
You'll also enjoy the following perks during your stay:
  • A seasonal outdoor pool and an indoor pool
  • Free train station pick-up, 5 meeting rooms, and tour/ticket assistance
  • Free newspapers, massage treatment rooms, and snow sports gear
  • A computer station, concierge services, and coffee/tea in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All guestrooms at Mont Cervin Palace boast perks such as 24-hour room service and bathrobes, as well as amenities like free WiFi and safes.
Extra amenities include:
  • Bathrooms with tubs or showers and children's robes
  • TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

English, French, German, Italian, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter

Social distancing

Contactless check-in and check-out
Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Temperature checks given to staff
Masks and gloves available
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 150 rooms

Arriving/Leaving

  • Check-in time from 3 PM - midnight
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • If you arrive at the property after hours, you'll need to check in at an alternate location: Concierge desk
  • For more details, please contact the property using the information on the booking confirmation
  • Zermatt is in a car-free zone and can be reached only by train.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (6 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
  • Babysitting*
  • Supervised childcare*
  • Free children's club

Pets

  • Pets allowed (dogs and cats only)*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle on request (during limited hours)*
  • Free train station pick-up

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Free full breakfast
  • 3 restaurants
  • Bar/lounge
  • Coffee/tea in a common area
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Children stay free
  • Free children's club
  • Children's pool
  • Playground
  • Supervised childcare (surcharge)
  • Children's games
  • Toys
  • Bed rails
  • Stair gate
  • Outlet covers

What to do

  • Ski passes
  • Helicopter/airplane tours
  • Shopping
  • Pool table
  • Bicycle rentals nearby
  • Hiking/biking trails nearby
  • Ski lessons nearby
  • Snowboarding nearby

Working away

  • Business center
  • 5 meeting rooms
  • Computer station
  • Conference center

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Ski equipment rentals
  • Ski storage
  • Snow sports gear

Facilities

  • 4 buildings/towers
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Fitness center
  • 9 holes of golf
  • An indoor pool
  • Seasonal outdoor pool
  • Arcade/game room
  • Full-service spa
  • Spa tub
  • Sauna
  • Massage/treatment rooms
  • Steam room

Accessibility

  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Languages

  • English
  • French
  • German
  • Italian
  • Spanish

Room amenities

Be entertained

  • Television
  • Satellite TV channels
  • Pay movies

Home comfort

  • Minibar
  • Espresso maker
  • Bathrobes and slippers
  • Children's robes

Sleep well

  • Turndown service
  • Alarm clock

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Toothbrush and toothpaste (on request)

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

The onsite spa has 10 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna, a spa tub, and a steam room. A variety of treatment therapies are provided, including reflexology. The spa is open daily.

Dining

Le Restaurant - This fine-dining restaurant specializes in international cuisine and serves breakfast and dinner.
Grill Le Cervin - This fine-dining restaurant specializes in Regional cuisine and serves dinner only.
Ristorante Capri - This fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only. Open select days.

Awards and affiliations

The property is a member of the Leading Hotels of the World.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or check-out:
  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: CHF 4.00 per person, per night for adults; CHF 2.00 per night for guests aged 9-16 years old. This tax does not apply to children under 9 years of age.

Optional extras

  • Airport shuttle service is offered for an extra charge

Renovations and closures

The property is closed between September 24 and December 9.

Children & extra beds

  • Supervised childcare is available for an extra charge
  • Babysitting is available for an extra charge
  • Rollaway beds are available for CHF 200 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of CHF 40.00 per pet, per day

Pool, spa, & gym (if applicable)

  • Pool access available from 7:30 AM to 8:00 PM

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks and gloves, will be available to guests.

Social distancing measures are in place; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Contactless check-in and contactless check-out are available.

Enhanced food service safety measures are in place.

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards and cash.

Also known as

Cervin
Cervin Palace
Mont Cervin
Mont Cervin Palace
Mont Cervin Palace Hotel
Mont Cervin Palace Hotel Zermatt
Mont Cervin Palace Zermatt
Mont Cervin Palace Hotel
Mont Cervin Palace Zermatt
Mont Cervin Palace Hotel Zermatt

Frequently asked questions

Is Mont Cervin Palace currently open?
The property is closed between September 24 and December 9.
Does Mont Cervin Palace offer free cancellation for a full refund?
Yes, Mont Cervin Palace does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Mont Cervin Palace?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Mont Cervin Palace?
Yes, there's an indoor pool, a seasonal outdoor pool, and a children's pool. Guests have pool access from 7:30 AM to 8:00 PM.
Are pets allowed at Mont Cervin Palace?
Yes, cats and dogs are welcome. There's a charge of CHF 40.00 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is airport shuttle service offered by Mont Cervin Palace?
Yes, an airport shuttle is available.
What are the check-in and check-out times at Mont Cervin Palace?
You can check in from 3 PM - midnight. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Mont Cervin Palace and nearby?
Have fun with onsite winter activities like skiing. Additional recreation onsite includes helicopter/airplane tours. Indulge in a treatment at the spa and soothe your senses in the spa tub. Mont Cervin Palace also has an indoor pool, a sauna, and a steam room, as well as an arcade and a garden.
Are there restaurants at or near Mont Cervin Palace?
Yes, there are 3 onsite restaurants, featuring international cuisine. Nearby restaurants include Le Mazot (3-min walk), Take it Döner (4-min walk), and Brasserie Uno (4-min walk).
What's the area around Mont Cervin Palace like?
Mont Cervin Palace is a short 4-minute walk from Zermatt Gornergratbahn Station and 7 minutes' walk from Zermatt–Sunnegga Funicular.

Overall score and ratings

9,6

Exceptional

9,8/10

Cleanliness

9,6/10

Staff & service

9,8/10

Amenities

9,7/10

Property conditions & facilities

9,1/10

Eco-friendliness

10/10 Exceptional

jean, 1-night trip
Verified Ebookers guest review

10/10 Exceptional

lovely hotel, great staff, lovely restaurant, amazing breakfast, gym and pool really good. Ski boot room very convenient and user friendly. Nice central location. Great concierge
David, 8-night family trip
Verified Expedia guest review

10/10 Exceptional

The staff was amazing, from pickup/drop off at the train station, dinner reservations, ski accommodations and general friendliness. We had a wonderful time and can’t wait ti return.
Arturo, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

The best place to live in Zermatt , great location, staff are helpful
2-night family trip
Verified Expedia guest review

10/10 Exceptional

Long weekend
Wonderful location and hotel. Exceptional service and staff. High degree of cleanliness throughout. Great cuisine.
Emily, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

The hotel staff was wonderful! We had our 5 month old with us and the staff was incredibly accommodating. They handled all of our luggage and provided us with a crib, bedding for the crib, toys and bath products for the baby. The concierge was amazing! they helped us book dinner reservations every night, and assisted us in touring the area. I would gladly stay here again
2-night family trip
Verified Expedia guest review

10/10 Exceptional

we had trouble with the bathroom and they changed us immediately to a better class room no extra charge.
1-night romance trip
Verified Expedia guest review

10/10 Exceptional

excellent service and staffs are being very friendly, willing to guide and provide advices!
2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Great location in the heart of zermatt. Five star service and great restaurant and bar. Breakfast room was superb with white tablecloth and excellent assortment of food items. Would stay here again next visit.
1-night romance trip
Verified Expedia guest review