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Lotte New York Palace

4.5-star4.5 stars
455 Madison AveNew YorkNY10022United States of America

Luxury hotel with 3 bars/lounges, near Rockefeller Center
    Great location
    Awesome vibe
    Great amenities
    Complaints about WiFi
    2025See all 2,025 reviews
    From 3,856 reviewsTripAdvisor Traveller Rating

    Lotte New York Palace

    from ZAR 4,636
    • Executive Suite, 1 King Bed, Tower
    • Premier Room, 2 Double Beds, View (Skyline)
    • Premier Room, 1 King Bed, View (Skyline)
    • Room, 1 King Bed, View, Corner (Cathedral View)
    • Luxury Room, 2 Double Beds, Tower
    • Luxury Room, 1 King Bed, Tower
    • Superior Room, 2 Double Beds
    • Room, 2 Double Beds, View (Cathedral View)
    • Superior Room, 1 King Bed
    • Room, 1 King Bed, View (Cathedral View)
    • Suite, 1 King Bed, Corner (Towers Corner)
    • Suite, 1 Bedroom, Tower

    At a glance

    Key facts

    Hotel size

    • This hotel has 909 rooms
    • This hotel is arranged over 55 floors


    • Check-in time 3 PM-2 AM
    • Check-out time is noon
    • Express check-out

    Required at check in

    • Credit card or cash deposit required

    • Government-issued photo ID required

    • Minimum check-in age is 21

    Travelling with others


    • Babysitting/childcare *


    • Pets allowed (dogs only) *


    • WiFi and wired Internet access in public areas *

    • WiFi and wired Internet access in rooms *



    • Valet parking *

    Other information

    • Smoke-free property
    * See small print for additional details or extra charges

    In the hotel

    Taking the kids?
    • Supervised childcare/activities (surcharge)
    Food and drink
    • Full breakfast daily (surcharge)
    • 3 bars/lounges
    • Restaurant
    • Coffee shop/café
    • 24-hour room service
    • Coffee/tea in a common area
    Things to do
    • Fitness facilities
    • Full-service spa
    • Spa treatment room(s)
    • Free bicycles on site
    • Golfing nearby
    • Hiking/biking trails nearby
    • Health club
    • Steam room
    Working away
    • Business center
    • Conference space
    • Meeting rooms 30
    • Conference center
    • 24-hour front desk
    • Concierge services
    • Tours/ticket assistance
    • Limo or Town Car service available
    • Dry cleaning/laundry service
    • Free newspapers in lobby
    • Luggage storage
    • Wedding services
    • Multilingual staff
    • Porter/bellhop
    • Year Built 1981
    • Elevator/lift
    • ATM/banking
    • Safe-deposit box at front desk
    • Garden
    • Accessible bathroom
    • In-room accessibility
    • Roll-in shower

    In the room

    Home comforts
    • In-room climate control (air conditioning)
    • Air conditioning
    • Minibar
    • Bathrobes
    • Slippers
    • Iron/ironing board
    Sleep well
    • Hypo-allergenic bedding available
    • Blackout drapes/curtains
    • Premium bedding
    Things to enjoy
    • In-room massage available
    Freshen up
    • Private bathroom
    • Designer toiletries
    • Hair dryer
    Be entertained
    • Plasma TV
    • Pay movies
    • Premium TV channels
    Stay connected
    • Desk
    • Free weekday newspaper
    • WiFi (surcharge)
    • Phone
    • Daily housekeeping
    • In-room safe (laptop compatible)
    • Connecting/adjoining rooms available

    Special features


    Villard - This restaurant specializes in American cuisine and serves breakfast, brunch, and lunch. Open daily.

    Troubles Trust - Onsite cocktail bar.

    Tavern on 51 - Onsite bar. Open select days.

    Pomme Palais - This café specializes in American cuisine and serves breakfast, lunch, and light fare.

    Lotte New York Palace’s small print

    Also known as

    • New York Palace
    • Lotte New York Palace
    • Lotte Palace
    • New York Palace Hotel
    • Palace Hotel
    • Palace New York
    • New York City Palace Hotel
    • Palace Hotel New York
    • Palace Hotel Nyc
    • Lotte New York Palace Hotel
    • Lotte Palace Hotel


    The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

    Children under 18 years old are not allowed in the fitness facility without adult supervision.

    Optional extras

    Valet parking costs USD 80 per night

    Rollaway beds are available for USD 50 per stay

    Babysitting/childcare is available for an extra charge

    Pets are allowed for an extra charge of USD 125 per pet, per stay

    WiFi is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

    WiFi is available in public areas for USD 15.99 per 24-hour period (rates may vary)

    Wired Internet access is available in guestrooms for USD 15.99 per 24-hour period (rates may vary)

    Wired Internet access is available in public areas for USD 15.99 per stay (rates may vary)

    We have included all charges provided to us by this hotel. However, charges can vary, for example, based on length of stay or the room you book.

    What’s around Lotte New York Palace


    • In Midtown
    • Rockefeller Center - 5 min walk
    • Barney's - 10 min walk
    • Grand Central Terminal - 11 min walk
    • Chrysler Building - 11 min walk
    • Bloomingdale's - 12 min walk
    • New York Public Library - 15 min walk
    • Broadway - 16 min walk

    Getting around

    • New York, NY (LGA-LaGuardia) - 19 min drive
    • Teterboro, NJ (TEB) - 26 min drive
    • New York, NY (JFK-John F. Kennedy Intl.) - 28 min drive
    • Newark, NJ (EWR-Liberty Intl.) - 31 min drive
    • Caldwell, NJ (CDW-Essex County) - 36 min drive
    • Linden, NJ (LDJ) - 38 min drive
    • New York Grand Central Terminal Station - 12 min walk
    • New York W 32nd St. Station - 25 min walk
    • New York Penn Station - 30 min walk
    • 51 St. Station - 5 min walk
    • Lexington Av.-53 St. Station - 7 min walk
    • Lexington Av.-63 St. Station - 7 min walk
    • Valet parking (surcharge)

    Recent reviews

    Superb 9.2 From 2,025 reviews

    Lotte New York Palace
    Very Good8.0
    Most comfy bed!
    Probably the best bed we have ever slept in. Lovely accommodation & hotel but big downfall for no free wifi or tea/coffee making facilities..for the caliber of hotel that it is both should be freely available.
    Maria, za4 night family trip
    Lotte New York Palace
    Very Good8.0
    Beautiful room with a view. Not so good tech.
    First the good; the room and the building are gorgeous. I prefer the lighter decor. The view was AMAZING (cathedral view). We spent much of our time in the room just admiring the beautiful view! The staff was very friendly. I felt that I was in a safe neighborhood near many attractions (radio city, shopping, restaurants). Now the not so good; the premium channels are NOT cable channels. There are about 20 channels and 5 of them are news stations and a few others are channels I've never even heard of. So we pay the $16 surcharge for UNSECURED wifi figuring we'll just plug in our Chromecast and stream our own tv. After much troubleshooting we get a message that Chromecast is not available with their internet (too slow), so that was a waste of money. There were 5 pay for movies and none of them suited our tastes. There is no refrigerator, coffee/tea maker or microwave.
    Maritine, us2 night trip
    Lotte New York Palace
    Great hotel
    Lovely hotel with spacious well decorated rooms Perfect central location to sites restaurants and transportation Excellent staff Vuillard room amazing breakfast
    Joan, us2 night trip
    Lotte New York Palace
    Very Good8.0
    Beautiful hotel, staff pays attention!, 5 star concierge treatment, huge rooms for new York, pricey, pricey for room service, easy check in and check out.
    Anne B, us3 night trip
    Lotte New York Palace
    Very Good8.0
    Room was ok. Nothing spectacular. Room service food was fair. Not worth the money
    Pamela, us1 night trip with friends

    See all reviews

    Lotte New York Palace

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