Sheraton New Orleans Hotel

Photo gallery for Sheraton New Orleans Hotel

Primary image
Premium bedding, down comforters, pillowtop beds, in-room safe
Club Suite, 1 Bedroom, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe
View from room
Premium bedding, down comforters, pillowtop beds, in-room safe

Overview of Sheraton New Orleans Hotel

Sheraton New Orleans Hotel

4-star property
4-star hotel with outdoor pool, near Canal Street

8,2/10 Very good

1 000 verified Hotels.com guest reviews

Property highlights

  • Parking available
  • Pool
  • Internet access
  • Free WiFi
  • Pet-friendly
  • Gym
Map
500 Canal St, New Orleans, LA, 70130
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Outdoor pool
  • Breakfast available
  • 24-hour fitness center
  • Valet parking
  • Room service
  • Coffee shop/cafe
  • Business center
  • 60 meeting rooms
  • Limo/town car service
  • 24-hour front desk
For families
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping
  • Laundry facilities

Choose dates to view prices

About this area

What's nearby

  • In New Orleans Central Business District
  • Canal Street - 1 min walk
  • Bourbon Street - 3 min walk
  • Harrah's New Orleans Casino - 4 min walk
  • Jackson Square - 9 min walk
  • National World War II Museum - 14 min walk
  • Caesars Superdome - 18 min walk
  • Ernest N. Morial Convention Center - 19 min walk
  • Smoothie King Center - 21 min walk
  • Port of New Orleans - 25 min walk
  • Audubon Aquarium of the Americas - 1 min drive

Getting around

  • Louis Armstrong New Orleans Intl. Airport (MSY) - 20 min drive
  • New Orleans Union Passenger Terminal - 20 min walk

About this property

Sheraton New Orleans Hotel

4-star hotel near Canal Street
Close to Bourbon Street and Caesars Superdome, Sheraton New Orleans Hotel provides 18 holes of golf, shopping on site, and a coffee shop/cafe. Be sure to enjoy a meal at Roux Bistro, the onsite bistro. Free WiFi in public areas is available to all guests, along with dry cleaning/laundry services and a bar.
You'll also enjoy perks such as:
  • An outdoor pool
  • Full breakfast (surcharge), valet parking (surcharge), and limo/town car service
  • An electric car charging station, an elevator, and a computer station
  • A TV in the lobby, free newspapers, and coffee/tea in the lobby
  • Guest reviews give good marks for the location
Room features
All guestrooms at Sheraton New Orleans Hotel feature comforts such as premium bedding and laptop-friendly workspaces, as well as amenities like air conditioning and safes. Guest reviews speak well of the clean, comfortable rooms at the property.
More amenities include:
  • Hypo-allergenic bedding, pillowtop mattresses, and down comforters
  • Bathrooms with free toiletries and hair dryers
  • 32-inch LCD TVs with premium channels
  • Free infant beds, coffee/tea makers, and heating

Languages

Chinese (Mandarin), English, French, Spanish, Vietnamese

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Social distancing measures in place

Safety measures

Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 1110 rooms
  • Arranged over 49 floors

Arriving/Leaving

  • Check-in time from 4 PM - midnight
  • Express check-in/out
  • Late check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is 11:00 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets allowed (dogs only, 1 per room, up to 88 lbs)*
  • Service animals welcome
  • Restrictions apply*

Internet

  • Free WiFi in public areas
  • WiFi and wired Internet access in rooms*

Parking

  • Onsite valet parking (USD 48 per night; includes in/out privileges)
  • Wheelchair-accessible parking on site
  • Electric vehicle charging point on site
  • Height restrictions apply for onsite parking

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–11:00 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Room service (limited hours)

What to do

  • Shopping
  • Use of nearby fitness center
  • Bicycle rentals nearby

Working away

  • Business center
  • 60 meeting rooms
  • Computer station
  • Conference space (105996 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1982
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • 24-hour fitness center
  • 18 holes of golf
  • An outdoor pool

Accessibility

  • Braille/raised signage
  • Elevator
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Closed captioned TV
  • Raised toilet seat
  • Lowered peephole/view port in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Transfer shower
  • Lever door handles

Languages

  • Chinese (Mandarin)
  • English
  • French
  • Spanish
  • Vietnamese

Room amenities

Be entertained

  • 32-inch LCD TV
  • Premium cable channels
  • Pay movies

Home comfort

  • Climate-controlled air conditioning and heating
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • WiFi and wired internet for a surcharge
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Roux Bistro - This bistro serves breakfast and lunch.
Pelican Bar - This pub serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
Starbucks Coffee - This coffee shop serves breakfast, lunch, and light fare. Open daily.

Fees & policies

Optional extras

  • WiFi is available in guestrooms for USD 12.95 per night (rates may vary)
  • Wired Internet access is available in guestrooms for USD 16.95 per day (rates may vary)
  • Full breakfast is offered for an extra charge of USD 24 per person (approximately)
  • Late check-out can be arranged for an extra charge (subject to availability, amount varies)

Children & extra beds

  • Rollaway beds are available for USD 25.0 per night

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of USD 75 per accommodation, per stay

Parking

  • Valet parking costs USD 48 per night with in/out privileges
  • Parking height restrictions apply

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Social distancing measures are in place and guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

This property accepts credit cards. Cash is not accepted.

Also known as

Hotel New Orleans Sheraton
Hotel Sheraton New Orleans
New Orleans Hotel Sheraton
New Orleans Sheraton
New Orleans Sheraton Hotel
Sheraton Hotel New Orleans
Sheraton New Orleans
Sheraton New Orleans Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton Orleans Hotel Orleans
Sheraton New Orleans Hotel Hotel
Sheraton New Orleans Hotel New Orleans
Sheraton New Orleans Hotel Hotel New Orleans

Frequently asked questions

Does Sheraton New Orleans Hotel offer free cancellation for a full refund?
Yes, Sheraton New Orleans Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
What are the cleanliness and hygiene measures currently in place at Sheraton New Orleans Hotel?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, and social distancing measures are in place. Please note that this information has been provided by our partners.
Is there a pool at Sheraton New Orleans Hotel?
Yes, there's an outdoor pool.
Are pets allowed at Sheraton New Orleans Hotel?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 88 lbs per pet. There's a charge of USD 75 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Sheraton New Orleans Hotel?
Yes. Valet parking costs USD 48 per night. Electric vehicle charging is available.
What are the check-in and check-out times at Sheraton New Orleans Hotel?
You can check in from 4 PM - midnight. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
Is there an onsite casino at Sheraton New Orleans Hotel?
No, this hotel doesn't have a casino, but Harrah's New Orleans Casino (4-min walk) and Fair Grounds Race Course (5-min drive) are both nearby.
What is there to do at Sheraton New Orleans Hotel and nearby?
Have fun during the warmer months with activities nearby such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include a 24-hour fitness center.
Are there restaurants at or near Sheraton New Orleans Hotel?
Yes, there's an onsite restaurant, Roux Bistro. Nearby restaurants include CHOPHOUSE NEW ORLEANS (3-min walk), Mr. B's Bistro (4-min walk), and Cafe Fleur De Lis (4-min walk).
What's the area around Sheraton New Orleans Hotel like?
Sheraton New Orleans Hotel is in New Orleans Central Business District, a short 1-minute walk from Canal Street and 3 minutes' walk from Bourbon Street. Travelers say this hotel is in a good location.

Overall score and ratings

8,2

Very good

8,4/10

Cleanliness

8,4/10

Staff & service

8,0/10

Amenities

8,3/10

Property conditions & facilities

7,9/10

Eco-friendliness

8/10 Very good

The hotel is good but what I didn’t like u pay 600 dollars and can’t eat or drink anything downstairs unless u purchase drinks or food from the hotel which is absurd.
DELILAH, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Brenda, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Shane, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Christopher, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Shane, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Best Hotel Staff in New Orleans!
Incredible service and comfort. Very clean. Luxury feel. Amazing view in the lobby. Perfect location on Canal st. The staff was AMAZING and so HELPFUL! I checked out and forgot I had left some clothes in my room’s closet. Working with the Front desk staff and the Loss Prevention crew was great. Aaron with Loss Prevention was extremely helpful in working to get my lost items back. Kudos to him! And much thanks! I’ve stayed here a couple times but This staff is family to me now! And I will always be coming back.
David, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great hotel , great location!!
James, 1-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Ole, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

Family birthday weekend great time
robert, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Oscar, 3-night trip
Verified Hotels.com guest review