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Palmaïa-The House of AïA: All Inclusive Wellness Resort

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Nestled close to Piste Cyclable sur Paseo Xaman-Ha and Playa del Carmen Maritime Terminal, Palmaïa-The House of AïA: All Inclusive Wellness Resort offers a tranquil retreat. Relax at one of the 4 outdoor pools, indulge in spa treatments like hydrotherapy and deep-tissue massages at Atlantis: Spa in the Jungle or enjoy Mediterranean cuisine at one of the 4 on-site restaurants. With free beach cabanas, yoga classes and helpful staff available - your stay is sure to be an unforgettable experience.
VIP Access

Reviews

9.8 out of 10, Loved by guests
Top-rated by travellers

Popular amenities

  • Free parking
  • Free WiFi
  • Air conditioning

Main amenities (12)

  • Daily housekeeping
  • On the beach
  • 4 restaurants and 3 bars/lounges
  • 2 swim-up bars
  • Full-service spa
  • 6 outdoor pools
  • Free children's club
  • Health club
  • Free use of bicycles
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas

Feel at home (6)

  • Supervised childcare (surcharge)
  • Children's pool
  • Children's club (free)
  • Separate sitting area
  • Television
  • Terrace
The current price is R18 022
R21 863 total
includes taxes & fees
11 Jun - 12 Jun

Why we love this property

Beachfront bliss
Discover white sand bliss at this waterfront resort. Free cabanas and loungers await, plus a beach bar, yoga classes, and beachside massages.
Mediterranean flavours abound
Feast on Mediterranean cuisine overlooking the ocean at this resort. 4 restaurants and 3 bars offer vegan, vegetarian, and locally-sourced options.
Waterfront healing escape
This resort offers a full-service spa with treatments from Ayurvedic to hot stone massages. Beach yoga and a 24-hour gym complement the waterfront relaxation.

Room options

Available filters for rooms
Showing 15 of 15 rooms

View all photos for Queen Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite

10,0 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • Free WiFi

View all photos for Family King Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite

10,0 out of 10
Exceptional
(11 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • Free WiFi

View all photos for Family Master Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite

  • Garden view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • Free WiFi

View all photos for King Suite

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite

10,0 out of 10
Exceptional
(12 reviews)
  • Garden view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • Free WiFi

View all photos for Family King Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family King Suite Ocean View

  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 4
  • Free WiFi

View all photos for King Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite Ocean View

10,0 out of 10
Exceptional
(5 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • Free WiFi

View all photos for King Suite with Bathtub Ocean view

Premium bedding, free minibar, in-room safe, blackout curtains

King Suite with Bathtub Ocean view

9,4 out of 10
Exceptional
(3 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • Free WiFi

View all photos for Queen Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Queen Suite Ocean View

10,0 out of 10
Exceptional
(2 reviews)
  • Sea view
  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • Free WiFi

View all photos for Family Master Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Family Master Suite Ocean View

10,0 out of 10
Exceptional
(1 review)
  • Sea view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • Free WiFi

View all photos for Swim Out King Suite with Bathtub

Premium bedding, free minibar, in-room safe, blackout curtains

Swim Out King Suite with Bathtub

  • 50 sq m
  • 1 bedroom
  • Sleeps 2
  • Free WiFi

View all photos for Meditation Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Meditation Suite

  • Garden view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 2
  • Free WiFi

View all photos for Meditation Suite Ocean View

Premium bedding, free minibar, in-room safe, blackout curtains

Meditation Suite Ocean View

  • Sea view
  • 66 sq m
  • 2 bedrooms
  • Sleeps 2
  • Free WiFi

View all photos for Swim Out Meditation Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Swim Out Meditation Suite

  • 66 sq m
  • 2 bedrooms
  • Sleeps 2
  • Free WiFi

View all photos for Swim Out Family Master Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Swim Out Family Master Suite

  • 66 sq m
  • 2 bedrooms
  • Sleeps 4
  • Free WiFi

View all photos for Swim Out Queen Suite

Premium bedding, free minibar, in-room safe, blackout curtains

Swim Out Queen Suite

  • 50 sq m
  • 1 bedroom
  • Sleeps 3
  • Free WiFi

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About the area

Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

What's nearby

  • Playacar Beach - 1 min walk - 0.1 km
  • Piste Cyclable sur Paseo Xaman-Ha - 19 min walk - 1.6 km
  • Mahi Golf Course - 4 min drive - 2.2 km
  • Playacar Golf Club - 6 min drive - 3.2 km
  • Quinta Avenida - 9 min drive - 5.0 km

Getting around

  • Cancun Intl. Airport (CUN) - 57 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • ‪rosa roja - ‬18 min walk
  • ‪Viva Wyndham Maya - ‬5 min drive
  • ‪Blue Moon Beach Bar Sandos Select Club - ‬7 min walk
  • ‪Cupcake Cafe - ‬9 min walk
  • ‪Festival Grand Buffet - ‬7 min walk

About this property

Palmaïa-The House of AïA: All Inclusive Wellness Resort

At Palmaïa-The House of AïA: All Inclusive Wellness Resort, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be just steps from Playacar Beach. 6 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. MAR DE OLIVO, one of 4 restaurants, serves Mediterranean cuisine and is open for dinner. Other highlights at this luxurious property include 2 swim-up bars, a free kid's club, and a beach bar. Fellow travelers say great things about the helpful staff and overall property condition.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included

24-hour room service

In-room minibar (all beverages included)

Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities

Onsite live performances

At a glance

DONE

Hotel size

    • 234 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Early check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Late check-out subject to availability
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • Information provided by the property may be translated using automated translation tools
    • Children under 10 years old are not permitted.
    • This property serves mostly plant-based meals.
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
    • Supervised childcare*
    • Free children's club
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
    • On-site parking is limited
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • 2 swim-up bars
  • Beach bar
  • Coffee shop
  • 24-hour room service
  • Snack bar/deli

Traveling with children

  • Free children's club
  • Children's pool
  • Supervised childcare (surcharge)
  • Art supplies
  • Baby bath
  • Paddleboard on site

What to do

  • On the beach
  • Free beach club
  • Beach yoga
  • Paddleboard on site

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bicycle rentals
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Paddleboard on site

Facilities

  • 7 buildings/towers
  • Built in 2019
  • ATM/banking
  • Safe-deposit box at front desk
  • Terrace
  • 24-hour fitness center
  • 6 outdoor pools
  • Designer stores on site
  • Full-service spa
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities
  • Banquet hall
  • Outdoor entertainment area
  • Outdoor furniture
  • Walkway to water

Accessibility

  • Elevator
  • Smooth flooring in room

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio
  • Separate sitting area

Freshen up

  • Designer toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Free WiFi
  • Free international and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Dining

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Guests must contact this property in advance to reserve high chairs

Pool, spa, & gym (if applicable)

  • Pool access available from 8:00 AM to 8:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a fire extinguisher on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, American Express

Cashless transactions are available.

Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Children under 10 years old are not permitted.

Property Registration Number 0123008e230fa

Also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property

Sandos Palm All Inclusive All-inclusive property

Sandos Palm All Inclusive

Palmaïa Riviera Maya All Inclusive All-inclusive property

Palmaïa Riviera Maya All Inclusive Playa del Carmen

All-inclusive property Palmaïa Riviera Maya - All Inclusive

Palmaïa Riviera Maya - All Inclusive Playa del Carmen

Palmaïa Riviera Maya All Inclusive

Sandos Palm Bay Playacar All Inclusive

Palmaia Riviera Maya Inclusive

Frequently asked questions

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort offer free cancellation for a full refund?

Yes, Palmaïa-The House of AïA: All Inclusive Wellness Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there are 6 outdoor pools and a children's pool. Guests have pool access from 8:00 AM to 8:00 PM.

Are pets allowed at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there's free self parking. Parking spots may be limited.

What are the check-in and check-out times at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Check-in start time: 3:00 PM; Check-in end time: anytime. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability).

Is there an onsite casino at Palmaïa-The House of AïA: All Inclusive Wellness Resort?

No, this property doesn't have a casino, but Riviera Gran Casino (9-min drive) is nearby.

What is there to do at Palmaïa-The House of AïA: All Inclusive Wellness Resort and nearby?

Have fun with onsite activities like beach yoga and cycling. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 6 outdoor swimming pools. Palmaïa-The House of AïA: All Inclusive Wellness Resort also has 2 swim-up bars and a 24-hour fitness center.

Are there restaurants at or near Palmaïa-The House of AïA: All Inclusive Wellness Resort?

Yes, there are 4 onsite restaurants, featuring beachfront dining, Mediterranean cuisine, and ocean views.

Does Palmaïa-The House of AïA: All Inclusive Wellness Resort have any outdoor private spaces?

Yes, every room features a furnished balcony or patio.

What's the area around Palmaïa-The House of AïA: All Inclusive Wellness Resort like?

Palmaïa-The House of AïA: All Inclusive Wellness Resort is located on the waterfront in Playacar, a short 18-minute walk from Piste Cyclable sur Paseo Xaman-Ha and 2 minutes' walk from Playacar Beach.

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Reviews

Palmaïa-The House of AïA: All Inclusive Wellness Resort Reviews

9,8

Exceptional

10

Cleanliness

10

Location

9,8

Staff & service

10

Property conditions & facilities

Guest review summary

What guests liked

  • The beach at this property is outstanding, wide, and full of soft sand with plenty of loungers and cabanas available. (33 reviews)
  • The spa at this property offers a range of treatments, including the Prehispanic Ritual and scalp massage, in a serene and peaceful environment. (23 reviews)
  • The pools were described as nice, big, and pristine with one being like swimming in a lake. (12 reviews)
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From real guest reviews summarized by AI.

Popular mentions

Food
Service staff
Beach
Room
Restaurant
Recreation
Spa
Family friendly
View
Bar

Reviews

Verified

10/10 Exceptional

Rooms were spotless and staff great
Marie, 12-night trip
Verified

10/10 Exceptional

This is more than just a resort, this is a spiritual experience in a luxurious, beautiful setting
Tina, 7-night trip
Verified

10/10 Exceptional

Everything was perfect. The property is immaculate and the food is excellent. This is our second time at Palmaia, and it’s just as great as our first time.
Frank, 5-night trip
Verified

10/10 Exceptional

Amazing resort, well worth the hype and the price. The only sad thing is they don't allow kids under 4 so we can't come back for four years since I'm pregnant. Other than that it's perfect. Food, staff, amenities are great!
Raven, 2-night trip
Verified

10/10 Exceptional

Amazing place to stay. Clean, friendly staff, the best food- I can’t say enough good things about this place!
Casey, 4-night trip
Verified

10/10 Exceptional

The Resort was beautiful. Staff was friendly and service was excellent. Food was amazing, did not have a bad meal. Overall excellent experience, we will be returning
Joseph Thomas Grappone, 5-night trip
Verified

10/10 Exceptional

Outstanding service and food
Erin, 7-night trip
Verified

10/10 Exceptional

This resort exceeded our expectations. Food is Michelin quality, wellness programs led by experienced teachers, outstanding service at the restaurants, clean rooms, beautiful white sand beaches. 10 on 10!!
Rupa, 4-night trip
Verified

10/10 Exceptional

This place was a dream. Beautiful location, incredibly friendly staff, delicious food. Rooms were lovely and clean. Multiple pools, wonderful activities. Can’t wait to go back!
Marie, 5-night trip
Verified

10/10 Exceptional

Gorgeous all inclusive resort with delicious, healthy, vegan food. Excellent service and friendly staff. Beautiful location and amenities. Interesting classes.
Dinner at Ume restaurant
Beach
Sunrise
Sandy, 1-night trip
Verified

10/10 Exceptional

Wonderful resort with great food, amenities and five star service.
Vladimir, 3-night trip
Verified

10/10 Exceptional

Beautiful stay with beautiful staff!
Palak, 5-night trip
Verified

10/10 Exceptional

This was the best resort I've ever stayed at for so many reasons. Forget your worries, disconnect, and enjoy everything palmaia has to offer. If you value quality good rather than quantity, healthy food over heavy, whole foods over processed, this place is for you! The rooms are all ocean view and the whole resort is walkable. I had such memorable classes here and the personal concierge services was a nice touch and way for us to feel connected all through the week. Already planning my next visit!! Shoutout to my nomadic guide Oscar for everything he did to make our stay even better
Alicia, 7-night trip
Verified

10/10 Exceptional

The food, the service, the environment, the activities, truly all a 10/10. Couldn’t have asked for a more perfect vacation because they simply did it all.
Vaidehi, 4-night trip
Verified

10/10 Exceptional

Great place for a relaxing vacation. The ocean views and beach were amazing.
Dean, 10-night trip
Verified

10/10 Exceptional

Serene surroundings, excellent service.
Egle, 6-night trip
Verified

10/10 Exceptional

Excellent hotel, awesome staff, beautiful areas
marelis, 2-night trip
Verified

10/10 Exceptional

Best hotel i stay in my life so beautiful peacefull service 10 outt of 10 super quite i felt special they treat me well and my family also!! Food amazing they are available 24/7 for you i love it there
doailyn, 5-night trip
Verified

10/10 Exceptional

Great property clean great staff great for solo women travelers
kinjal, 2-night trip
Verified

10/10 Exceptional

Best food in the world. Great people. Magnificent beach. Gorgeous spa. Will be back.
violet, 3-night trip
Verified

10/10 Exceptional

Loved all the wonderful vegan food, pristine beach, excellent staff, beautiful oceanview rooms and wellness activities. Going back for sure!
Christine, 10-night trip
Verified

10/10 Exceptional

Absolutely fantastic service and amenities.
Bradley, 5-night trip
Verified

10/10 Exceptional

It’s the perfect relaxation vacation spot
Offormata Emmanuel, 6-night trip
Verified

10/10 Exceptional

We always enjoy coming here. Great staff, food and amenities
Nick, 4-night trip
Verified

10/10 Exceptional

Superior quality, luxury, perfect to relax . Meditation and yoga available . Will come back again.
Yai, 3-night trip