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Palmaïa - The House of AïA Wellness Enclave All Inclusive

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Exterior
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
On the beach, white sand, free beach cabanas, sun loungers
4 outdoor pools, free cabanas, pool umbrellas

Overview of Palmaïa - The House of AïA Wellness Enclave All Inclusive

VIP Access

Palmaïa - The House of AïA Wellness Enclave All Inclusive

5.0 star property
Upscale beachfront property with spa, near Piste Cyclable sur Paseo Xaman-Ha

9,6/10 Exceptional

183 verified Hotels.com guest reviews

Popular amenities

  • Free parking
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking
The price is R13 227
Price available on 2023/03/04
Map
Paseo Xaman Ha, Lt.1, Playacar, Playa del Carmen, QROO, 77710

Room options

About this area

What's nearby

  • In Playacar Zona Hotelera
  • Playa del Carmen Main Beach - 41 min walk
  • Quinta Avenida - 17 min drive
  • Playa del Carmen Maritime Terminal - 18 min drive
  • Mamitas Beach - 26 min drive
  • Playacar Golf Club - 11 min drive
  • Xplor Theme Park - 22 min drive
  • Xcaret Eco Theme Park - 25 min drive
  • Ferry to Cozumel - 30 min drive
  • Maroma Beach - 43 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive
  • Cozumel Intl. Airport (CZM) - 12.3 miles/19.8 km

Restaurants

  • Perché no - 5 min drive
  • El Gran Taco - 5 min drive
  • Hot Casual Food - 6 min drive
  • El Hongo - 6 min drive
  • Doña Aurelia - 7 min drive

About this property

Palmaïa - The House of AïA Wellness Enclave All Inclusive

At Palmaïa - The House of AïA Wellness Enclave All Inclusive, you can spend time at the beach enjoying free cabanas, beach umbrellas, and beach massages, plus you'll be 2.1 mi (3.4 km) from Playa del Carmen Main Beach. 4 outdoor pools provide fun for everyone, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps, and aromatherapy. MAR DE OLIVO, one of 4 restaurants, serves Mediterranean cuisine and is open for dinner. Other highlights at this luxurious property include 2 poolside bars, a free kid's club, and a beach bar.

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitizer provided
Enhanced food service safety measures are in place
This information is provided by our partners.

At a glance

Hotel size

  • 234 rooms
  • Arranged over 4 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - 11:30 PM
  • Express check-in/out available
  • Early check-in subject to availability
  • Minimum check-in age - 18
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • The dining venues at this property offer vegan menu items.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (2 years old and younger) stays free, per registered adult, when occupying the parent or guardian's room, using existing bedding
  • Free supervised childcare
  • Free children's club

Pets

  • Pets allowed (dogs only, 1 per room, up to 55 lbs per pet)*
  • Service animals welcome
  • Specific rooms only, restrictions apply*
  • Pets must be supervised
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Free onsite valet parking
  • Onsite parking limited

Other information

  • Smoke-free property

Property amenities

Food and drink

  • 4 restaurants
  • 3 bars/lounges
  • 2 poolside bars
  • Beach bar
  • Coffee shop
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Free children's club
  • Free supervised childcare/activities
  • Children's games

What to do

  • On the beach
  • Free beach club
  • Beach yoga

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Free beach cabanas
  • Free bicycle rentals
  • Free pool cabanas
  • Beach sun loungers
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 7 buildings/towers
  • Built in 2019
  • Terrace
  • 24-hour fitness center
  • 4 outdoor pools
  • Full-service spa
  • Massage/treatment rooms
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Locally-owned & organized tours & activities

Accessibility

  • Elevator

Languages

  • English
  • Spanish

Room amenities

Be entertained

  • 50-inch Smart TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Free stocked minibar
  • Espresso maker
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Turndown service
  • Premium bedding

What to enjoy

  • Furnished balcony/patio

Freshen up

  • Private bathroom
  • Eco-friendly toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Free WiFi
  • Free international and local calls

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Shared accommodations
  • Eco-friendly toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving features in guestrooms

Special features

All-inclusive

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances

Spa

Atlantis: Spa in the Jungle has 5 treatment rooms. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.

Dining

MAR DE OLIVO - Overlooking the ocean, this fine-dining restaurant specializes in Mediterranean cuisine and serves dinner only.
LEK - This fine-dining restaurant specializes in Mexican cuisine and serves dinner only. Open daily.
UME - This fine-dining restaurant specializes in Asian cuisine and serves dinner only. Open daily.
SU CASA - This beachfront restaurant specializes in vegan cuisine and serves breakfast, brunch, and dinner. Open daily.
Eolo Beach Club - This bar is located on the beach. Open daily.

Awards and affiliations

This property is affiliated with the International Gay & Lesbian Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ) guests.
The property is a member of Preferred Hotels & Resorts.

Fees & policies

Optional extras

  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Guests must contact this property in advance to reserve cribs/infant beds

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of MXN 630 per pet, per night

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer; cashless payment methods are available for all transactions.

Enhanced food service safety measures are in place.

This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

Policies

<p>Only registered guests are allowed in the guestrooms. </p> <p>Guests can rest easy knowing there's window guards on site. </p><p> This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). </p><p>Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property. </p><p>This property accepts credit cards, debit cards and cash.</p>

Also known as

Sandos Palm Bay Playacar All Inclusive All-inclusive property
Sandos Palm All Inclusive All-inclusive property
Sandos Palm All Inclusive
Palmaïa Riviera Maya All Inclusive All-inclusive property
Palmaïa Riviera Maya All Inclusive Playa del Carmen
All-inclusive property Palmaïa Riviera Maya - All Inclusive
Palmaïa Riviera Maya - All Inclusive Playa del Carmen
Palmaïa Riviera Maya All Inclusive
Sandos Palm Bay Playacar All Inclusive
Palmaia Riviera Maya Inclusive
The House of AïA
Palmaïa The House of AïA
Palmaïa Riviera Maya All Inclusive
Palmaïa The House of AïA Wellness Enclave All Inclusive
Palmaïa The House of AïA Wellness Ritual Resort All Inclusive

Frequently asked questions

Does Palmaïa - The House of AïA Wellness Enclave All Inclusive offer free cancellation for a full refund?
Yes, Palmaïa - The House of AïA Wellness Enclave All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Palmaïa - The House of AïA Wellness Enclave All Inclusive?
As of 06 February 2023, prices found for a 1-night stay for 2 adults at Palmaïa - The House of AïA Wellness Enclave All Inclusive on 04 March 2023 start from R13 227, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Palmaïa - The House of AïA Wellness Enclave All Inclusive?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Palmaïa - The House of AïA Wellness Enclave All Inclusive?
Yes, there are 4 outdoor pools.
Are pets allowed at Palmaïa - The House of AïA Wellness Enclave All Inclusive?
Yes, dogs are welcome, with a limit of 1 per room and maximum weight of 55 lbs per pet. There's a charge of MXN 630 per pet, per night. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Palmaïa - The House of AïA Wellness Enclave All Inclusive?
Yes, there's free self and valet parking. Parking spots may be limited.
What are the check-in and check-out times at Palmaïa - The House of AïA Wellness Enclave All Inclusive?
You can check in from 3:00 PM - 11:30 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and check-out are available.
What is there to do at Palmaïa - The House of AïA Wellness Enclave All Inclusive and nearby?
Have fun with onsite activities like beach yoga and cycling. Additional recreation onsite includes yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Palmaïa - The House of AïA Wellness Enclave All Inclusive also has 2 poolside bars and 3 bars, as well as a 24-hour fitness center and spa services.
Are there restaurants at or near Palmaïa - The House of AïA Wellness Enclave All Inclusive?
Yes, there are 4 onsite restaurants, featuring beachfront dining, Mediterranean cuisine, and ocean views. Nearby restaurants include El Gran Taco (2.1 mi), Hot Casual Food (2.4 mi), and Doña Aurelia (2.5 mi).
Does Palmaïa - The House of AïA Wellness Enclave All Inclusive have any outdoor private spaces?
Yes, every room features a furnished balcony or patio.
What's the area around Palmaïa - The House of AïA Wellness Enclave All Inclusive like?
Palmaïa - The House of AïA Wellness Enclave All Inclusive is located on the waterfront in Playacar Zona Hotelera, a short 15-minute walk from Piste Cyclable sur Paseo Xaman-Ha.

Reviews

9,6

Exceptional

9,9/10

Cleanliness

9,6/10

Staff & service

9,7/10

Amenities

9,7/10

Property conditions & facilities

9,8/10

Eco-friendliness

Reviews

10/10 Exceptional

The absolute best!
The food and service was absolutely the best we've ever had. The design of this resort and all of the finishings are top notch. If I could give more than five stars I definitely would. Although they encourage the vegan lifestyle, there is no shortage of animal protein and they sure do know how to cook it! All you have to do is ask for it.
Adam, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

8/10 Very good

Good: Food quality, service, spa. Bad: Not enough beach / pool chairs for guests (staff did nothing to prohibit the ‘reserving / holding’ of spaces with towels early in the morning so no one could use the empty seating areas … shame on fellow guests), lots of kids, a bit understaffed (waiters). Resort a bit big for my tastes. Overall rating: 8.5 (very, very good; but not great).
Charles, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Palmaia, it's beautiful! I felt safe and comfortable. The food was amazing and the aesthetic was on point. The spa experience was unbelievable.
Luann, 5-night trip
Verified Expedia guest review

10/10 Exceptional

I don't think words can do justice to how wonderful this hotel was. Everything about it was perfect. The beach was beautiful, clean, and almost all to yourself. The spa and activities help give you a sense of wellbeing. If you want to get away from it all and relax without overindulgence, this is worth every penny.
Larry, 2-night romance trip
Verified Expedia guest review

6/10 Good

Fantastic property, excellent food, lovely spa, perfect beach—everything for a wonderful vacation. But only for a family vacation. The place is overrun with toddlers. Even though adults-only zones are advertised, your only solace is your room. Toddlers are allowed to roam freely during breakfast, lunch and dinner. We made it a point to eat after 8 pm but there are so many young kids, that they are also there this late. We have witnessed diaper changes in the restaurants, toys in the swimming pool, yelling and screaming all around. Even the really nice bar is not kid-free in the evening. In fact, someone’s child was throwing sticks around from the fire pit. So if you are taking your young children on vacation, this is your place. If you want peace and quiet, pick a different resort.
Gregory, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Pros: Immaculate grounds Wellness-centered Hospitable staff Excellent food with varied options Pristine beach Huge room with excellent in-room amenities 24-hour room service Eco-friendly Complimentary consult and cooking lesson with nutritionist Cons: Misquote of add-on service Incident of being provided non-vegan burger when vegan should be default
aquina, 5-night romance trip
Verified Expedia guest review

10/10 Exceptional

Chris, 3-night trip
Verified Expedia guest review