6/10 Good
25 February 2019
The hotel seemed to go through a recent renovation so the interior of the buildings are fairly new. We originally booked a standard room and it looked great but upon further inspection the room did not seem to have been cleaned except for the bathroom before our check-in. There was dust everywhere on the surfaces and floors, the floors were crunchy and we found dead bugs and a wrapper in the closet area, the sheets and towels were dusty and had a dark stain. The bed looked like someone actually had slept in it before. Then it got worse when 4 huge beetle bugs kept flicking to our bed when we were about to go to sleep. The building is old so understandable but because the room was so dirty it probably did not help. The hotel staff switched us to an upgraded suite and it was extremely clean and we didn’t have any issues since. The hotel service was not great and found the language barrier was a bit difficult. They do seem a bit understaffed and the turnover in people seem to be high day to day. The restaurant service was terrible. The hotel is very far out from Hakuba area so would recommend a car otherwise difficult to get around. Hotel could be great if they invested in proper hotel customer service and ensured proper cleaning and maintenance of rooms.
3-night romance trip
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